Show full emails in Communications Log or from links on Invoice/Ticket pages.
I've looked on each of these pages, I've performed searches, and I've tried downloading the Communications Log as CSV. None of these avenues appear to provide me the full text of any outgoing email sent through RepairShopr.
My primary use-case here is confirming what I've said previously to a customer when entering a custom message from the 'email PDF invoice' option.
Please advise as to how I can access this information, or if it is not currently stored, please allow us to specify an external server's 'Sent' folder to copy to (I'll post that as a separate suggestion). Thank you!
How absurd that we have to put in "feature requests" for something that should be common sense. Yes, RepairShopr, believe it or not, I would like to have a record of the messages I include to my customers when I send an invoice. Why would you bother giving the ability to include a message and not give the ability to refer back to it so we know what was previously sent? We have the ability to click on "Original message" at the bottom of an estimate to see the text that was originally sent, but the Invoice page lacks this button, despite having the same layout/design. I suspect it was an oversight, but your support team tells me this was "by design." I can't believe that is true, because it's asinine. Please fix it.
Amy M commented
This also drives me crazy when I can't see the entire message that was sent to a customer from the Communication Log! Please make this feature available when you click "More"! 1 million votes. Thank you.
Ryan (CTO, Pinellas Computers) commented
Heya Matt! We didn't see this post before submitting this one: http://feedback.repairshopr.com/forums/165658-general/suggestions/16588501
Please let us know if this would also work for you :)