General

  1. add a parent/child ticket system for business accounts with bulk repairs

    We deal with corporate accounts where there will be anywhere from 10 or more laptops or other devices dropped off at once. Rather than creating a ticket for each one under that business account, it would be easier to add multiple units per ticket, so that there is one contained place the customer can see all their repairs.

    19 votes
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    under review  ·  3 comments  ·  Flag idea as inappropriate…  ·  Admin →
  2. Enable signatures on Windows tablets without requiring the individual signature pads

    We already have the Topaz signature pad for our office POS, but I haven't been able to find a way that we can make it so the desktop version of the software doesn't ask for the plugin to the pad on other PC's.

    11 votes
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    under review  ·  1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  3. Ticket Counter (new tickets, ongoing tickets, etc) available for integration onto a Website, and a display tv in the Store

    It would be really helpful if there was an option to have a ticket counter (new tickets, ongoing tickets, etc) available for integration onto a website (to show how busy we are), and a display tv in the store. We sell 'emergency beat the queue' service to customer that need repairs done quickly, and being able to show the customers '45 new tickets' on a live counter would help this greatly.

    0 votes
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    under review  ·  3 comments  ·  Flag idea as inappropriate…  ·  Admin →
  4. Time clock

    The time clock print function needs to be cleaner. When you select the print view, search fields show up on the print document.

    9 votes
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    under review  ·  1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  5. Custom Field Reports

    I would like a way to track manufacturing defects and print reports based on customer inquiries. I would like a custom field where I can enter fault codes and print reports.

    5 votes
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    under review  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  6. Update Subject in New Ticket Comment

    When doing a new ticket comment it would be great to be able to add to the subject. I like to add notes after talking to the customer about who the repairs or going. Ideas of some things I would like to add are (new note, repair update note, etc.) or maybe add 2 or 3 items that we could customize to are needs.

    30 votes
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    under review  ·  4 comments  ·  Flag idea as inappropriate…  ·  Admin →
  7. Link to Paypal Transaction from Invoice

    Many times a customer will pay for an invoice using some other business Paypal account or account that is not recognizable easily as them. When I see in RS that an invoice is paid, I'd like to be able to click a link to go directly to the paypal transaction---or at least give me a Paypal transaction ID, or Paypal account name or something.

    This is really essential for folks that primarily do online mail-in repair business with customers paying through Paypal.

    4 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Hey, you are right – just in case this is good enough, can you try going to /payments (Payments List) and clicking “View” – there should be quite a few details in the bottom left.

  8. Sending invoices to xero as drafts not as approved invoices

    The integration to xero works well. Though it would be better to push the invoice to xero drafts, so that can be edited easily or deleted or approved before going to the final invoice to the client.

    21 votes
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    19 comments  ·  Flag idea as inappropriate…  ·  Admin →
  9. Automatic Customer Type Discounts - "Membership" Perks

    It would be great to classify a customer as a certain group. We offer discounts based on the "Type" of customer.

    So.

    65 and over = Discount at 25% off
    Active Military = Discount of 15% off
    Veteran = Discount of 20% off
    Non-Profit Organizations = 20% off
    Employee = 10% above cost
    Family Discount = 50% off
    Friends Discount = 25% off

    We also provide loyalty programs to our clients that prepay services through us on a monthly basis (prepay yearly maintenance or antivirus solutions). Depending on the program they have, they get between 10% to 25% off of…

    202 votes
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    29 comments  ·  Flag idea as inappropriate…  ·  Admin →
  10. Asset Manager

    Could you please look at adding, or changing the Asset Name field, to auto generate an Asset number?
    Also can we modify what/how the asset label is printed out?
    We are wanting a way of uniquely identifying every asset without having to have a manual system of doing so (ie giving every device a name). The reason this has come about is that we have businesses with multiply assets and when searching assets to add to a ticket you can only search by name and this can be problematic if the names are not unique. We want to be able…

    25 votes
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    under review  ·  4 comments  ·  Flag idea as inappropriate…  ·  Admin →
  11. Survey system for RepairShopr, integrated with customer tickets

    Include functionality similar to MarketR where a customer receives an automated email response after a ticket has been closed, asking them to rate the company/tech, using custom fields. This would be a nice way to gauge customer satisfaction and can be kept as simple as possible. The survey will be tied to the customer and / or ticket for later review, and reporting module could be incorporated.

    78 votes
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    28 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Hey there -

    Can you just sign up for a free surveymonkey account and put the link in a Marketr campaign?

    My feeling is this already works, and we probably don’t need to build anything

  12. Support payment integration eWay Australia

    Hi All,

    Authorize.net just released themselves on to Australia, and not only is it WAY too expensive, support is horrible. We use eWay Australia, and its recurring payments for our credit card processing here, and it would be super helpful to have it integrated with RS. They have a stellar API and sandbox environment and a lot of code repositories. Better still, its only around 300 a year to attach it to your IMF. Please vote this up so we have a reliable and cheaper option for card processing here in Australia.

    22 votes
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    under review  ·  4 comments  ·  Flag idea as inappropriate…  ·  Admin →
  13. project management - Upcoming Jobs

    I really would like to see some sort of Project Management... I need something for all the TO DO or upcoming jobs. Mabe like a job board that Field techs can pick from when they have a down time to work on projects or jobs. I keep having a hard time managing all the TO DOs out there. Stuff that really doesn't need a ticket until we go to do it..

    67 votes
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    under review  ·  14 comments  ·  Flag idea as inappropriate…  ·  Admin →
  14. Add CalDav support

    We use a calendar hosted by our office server for everything currently, and would love to have that integrate with RepairShopr. Is there any way to do this currently? If not, I would love to see support for CalDav in the on-site scheduler!

    12 votes
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    under review  ·  3 comments  ·  Flag idea as inappropriate…  ·  Admin →
  15. Edit Cash Drawer Entries

    Sometimes our techs make a mistake in counting the cash drawer when opening or closing. If this happens in the morning, the "expected amount" is severely off, which throws off 2 days worth of counts. If it happens at the end of the day, the "opening amount" is off and that throws off the end of day balance.

    It would be nice if global admins had the ability to edit/correct cash drawer entries like they can on the time clock. Can this be added?

    8 votes
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    under review  ·  1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  16. Custom Fields - Parts

    It would be nice if we could add custom fields to the "Parts" section. It would also be nice to add vendors to this section and be able to track all items purchased from specific vendors.

    19 votes
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    under review  ·  10 comments  ·  Flag idea as inappropriate…  ·  Admin →
  17. Quick Product Category View

    If you've got loads of products it's a bit tricky to get to categories of products by scrolling through pages.

    It would be great if you could add some kind of filter or drop down to quickly access your categories.

    5 votes
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    under review  ·  1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  18. Integrate with GSX, and TechDirect

    It would be cool to have the asset creator automatically fetch the information on the machine by just the Serial number of the computer, so for an Apple computer it would be with GSX, and Dell would be with TechDirect, or any other sort of API! Cool thought. I know GSX has an API, not %100 of TechDirect.

    188 votes
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    50 comments  ·  Flag idea as inappropriate…  ·  Admin →
  19. Automatically calculate markup

    We (like many other repair shops) use a standard markup strategy and pricing chart. It would be awesome to have an option in inventory to use a set markup rate, or use a pre-selected markup option.

    By this, I mean you could have a few price ranges with corresponding markup rates, like: Parts that cost $1-$25 have a 100% markup, parts $26-50 are 60%, $51-100 is 30%, and $100+ are 20%. The other option (if not global like previously mentioned) would be item #65484 has an auto-markup of 25%, or alternatively $15.

    This would take almost all of the work…

    54 votes
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    under review  ·  21 comments  ·  Flag idea as inappropriate…  ·  Admin →
  20. We want only certain custom fields and checkboxes on the ticket receipt to give to the customer, and all of them on the full ticket print ou

    We would like the option to not show custom text fields such as Computer Password: on the ticket receipt, but still to allow it to print on Ticket (full) print/PDF.

    We want only certain custom fields and checkboxes on the ticket receipt to give to the customer, and all of them on the full ticket print out.

    We hand the ticket receipt to the customer on job receipt, and print a full ticket to stick on the equipment and use as a paper copy (we always keep a paper copy and often work from it).

    16 votes
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    under review  ·  7 comments  ·  Flag idea as inappropriate…  ·  Admin →
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