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  1. Alphabetize Asset Types

    Adding the ability to drag-and-drop Asset types so we can alphabetize them as we add new items.

    1 vote
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      1 comment  ·  Flag idea as inappropriate…  ·  Admin →
    • Bundle items PDF file

      I would like to be able to print a PDF list of bundled items, excluding line item prices and costs, so I can easily make a price list for customers to look at.
      It would be nice to be able to list individual bundles as well as a list of selected bundled items.

      1 vote
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        under review  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
      • Ticket "Flag" or "Pop Up" Warning/Critical Notice

        Sometimes there may be a critical item that you may need to remember in a ticket. Since we have a sales, admin and tech side all looking at the system sometimes details can be overlooked. If there is something critical like "credit card dispute" or "does not like being called sir" that anyone dealing with the ticket may need to know a "pop up" or highlighted section that jumps out may be nice. Since we have a prepay policy and sometimes a corporate customer does not have to do so, if we have done business before, this would be helpful…

        7 votes
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          0 comments  ·  Flag idea as inappropriate…  ·  Admin →

          I know these examples make sense for the Ticket, but just so you are aware you can work around this by adding a popup like this to the customer (it will affect all their tickets):

          http://feedback.repairshopr.com/forums/165658-general/suggestions/7107593-pop-up-reminders

          Setup a custom field type “popup” on customers, then on a customer you can add a note and it’ll popup once per browser session to remind you – even when just viewing a ticket.

        • Customer Purchases Custom Fields

          It would be great if the Customer Purchases included custom fields options like the tickets do. We really want to use this feature but need to ensure our employees are able to collect certain information regarding the purchase.

          13 votes
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            6 comments  ·  Flag idea as inappropriate…  ·  Admin →
          • More Domo Reports for MSP's

            Would be nice to see more MSP based reports. A few examples.

            Revenue by Technician - Technicians do not bill in our scenario so all revenue shows by our accounting gal
            Profit by Technician - Again technician will not be generating invoices
            Hours by Technician - Would be great to see both billed and unbilled by period of time
            Parts Revenue by Technicians - again not who billed who created

            5 votes
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              under review  ·  3 comments  ·  Flag idea as inappropriate…  ·  Admin →
            • Create but hold a recurring invoice

              When running the recurring invoices, I would like to have them be created, and then HELD, so that I can verify them before sending to client.

              Xero does this with their recurring invoices - have a look at what they do and see if you can do the same

              1 vote
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                1 comment  ·  Flag idea as inappropriate…  ·  Admin →
              • Language

                Waiting to buy when you offer full customization of what my clients see and receives.

                Not gonna send my clients 3/4 french and 1/4 english emails or invoices.

                Very basic feature.

                15 votes
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                  6 comments  ·  Flag idea as inappropriate…  ·  Admin →
                • QuoteWerks integration

                  We currently use QuoteWerks and there addon QuoteValet for our quoting system. Just thought I make a suggestion on some kind of integration.

                  Some info on there SDK. http://quotewerks.com/sdk.asp

                  Something simple like the quotes are pushed from QW to RS like they do for Autotask and other CRM/PSA's. No photos or anything fancy QW does that just need the basic quote info to beadded to the quotes/Estimates in RS. I hope I'm making since.

                  64 votes
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                    under review  ·  10 comments  ·  Flag idea as inappropriate…  ·  Admin →
                  • Report for Bundle Sales

                    We've started using the bundles feature recently and it's worked really well for us with a recent promo. However we can't report on the sale states based on these bundles.

                    So we think the promo went well but we're not to sure.

                    Can I suggest that you a report that allows you to see bundles sold.

                    6 votes
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                      under review  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                    • Required Customer Fields Small Tweak

                      Currently we require that all of our customers provide an email as we deliver invoices and receipts via email.

                      However, in the rare occasion that a customer does not have an email or they simply don't want to share it, we need a "fake" email of sorts that we are allowed to enter in the required email field. A default email or something of the like.

                      And here's why:
                      Since we require an email for creating a new customer, if we have a customer come in that doesn't have one, the manager must then go into the backend of RepairShopr…

                      3 votes
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                        2 comments  ·  Flag idea as inappropriate…  ·  Admin →

                        I think you should probably setup a wildcard email for your domain, then you can add emails that are still unique like:

                        fake1@mydomain.com
                        fake2@mydomain.com

                        etc

                        If the email says “fake” in it – we won’t actually send the email, but we don’t want an accidental email going to a real domain – like gmail/aol/etc – that can get you blocked from emailing.

                        It would be easy to search your database for “yourdomain” and see everyone that provided no email..

                      • Marketr Follow Up SMS Mesages

                        I would like the option to setup 2 week, 3 month, 6 month, etc...Follow up SMS messages to my customers...being able to do it with email is great...but for 90% of my customers texting is the best form of communication it seems like anymore...Anyone else out there agree with me on this and would like to be able to setup automatic follow up txt messages ??? Also being able to create canned SMS messages for ticket comments would be great !!!

                        40 votes
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                          9 comments  ·  Flag idea as inappropriate…  ·  Admin →

                          Currently our SMS provider doesn’t allow marketing, many of the good ones don’t.

                          We are open to suggestions for a top-tier SMS provider that will allow it..

                        • Customizable Subscription templates

                          We have some services that are billed automatically. We would like to have the terms and features of those services be sent out automatically with the invoice. So we would like a separate (or maybe multiple separate) templates that can be used for recurring invoice templates. This needs additional information that doesn't typically appear on an invoice, and would probably be a bit much for a line item.

                          This would probably work out great for businesses that are selling VOIP plans, backup plans, etc.

                          4 votes
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                            4 comments  ·  Flag idea as inappropriate…  ·  Admin →

                            Could you try putting those details in “Customer Custom Fields” – there should be a tag for that to go into your invoice template.

                            This might be a workaround that gets you pretty close..

                          • Stock Take - automatically add inventory on open tickets or invoices

                            I have been testing the Stock Take module. One thing I noticed is that is does not account for inventory that is already on a ticket or an invoice. So, I end up getting a bunch of mis-reported counts due to that inventory being pulled from the shelf and put onto a customer's tickets or invoice.

                            1 vote
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                              2 comments  ·  Flag idea as inappropriate…  ·  Admin →

                              Hey Traci – we are getting ready for stock takes v2 and wanted to check in on this.

                              So – you have 5 hard drives, you put 1 on an invoice for a customer and put it in their computer.

                              At this moment the inventory level is at 4.

                              You go to do a stock take, there are 4 on the shelf.

                              Where is the issue?

                            • Bundle Items Recurring removal

                              Would it be possible to automatically remove the items from the invoice when creating the recurring invoice? Instead of getting a message saying that it can't be added. For example, Bundle item A and item B get invoiced. Item B needs to be setup for recurring invoices but we can not make the recurring invoice from that invoice because of Bundle item A. Instead, we have to go to invoices, recurring invoices, and select new. Then fill out the contact information. This is not problematic for 10 a month, but doing a 100-200 a month, this becomes cumbersome quickly.

                              1 vote
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                                under review  ·  1 comment  ·  Flag idea as inappropriate…  ·  Admin →
                              • LabTech integration.

                                Compete with ConnectWise and integrate with a amazing RMM Labtech. This would help anyone who uses Labtech bill more accurately and have seamless integration with ticketing. We'd love to use Repairshopr for our CRM and Invoicing users, and Labtech for our techs. Integrating them would make it easier to handle the separation of anyone in this situation. (We do not like ConnectWise).

                                47 votes
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                                  under review  ·  13 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                • Zipwhip intergration

                                  Our company uses ZipWhip which allows us to send and receive text messages on the same number as our landline... this works great because customer's only have to save/remember one phone number and they won't get confused on which number is for calling and which is for texting. I wish repairshopr would have this same feature or integrate Zipwhip in like it does for email messages.

                                  4 votes
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                                    2 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                  • Sync POs with QB

                                    Once a PO is made in Repair Shopr, it would be nice if it would sync up with the "Enter Bills" section of Quick Books. Our old software for parts did that for us. Now I have to enter it manually whenever we purchase an item that is being sold. Takes a lot more time. It would be great if that could be done. :)

                                    6 votes
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                                      5 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                    • Create an eBay integration solution to provide an eBay store directly connected to RepairShopr

                                      Being able to link an eBay store through the api and have it integrated with RepairShopr to sell those hard to find parts you have and need to get out there to the right customer!

                                      31 votes
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                                        under review  ·  8 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                      • Automatic adding of credit to customer account when refunding or purchasing from a customer for store credit

                                        It would be really good that if I refund an item for store credit the balance would get automatically added to the customers account, in the same vein, when purchasing off a customer for store credit, when hitting the pay out button if payment method is "Credit to customer account" it should be automatically added.

                                        24 votes
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                                          14 comments  ·  Flag idea as inappropriate…  ·  Admin →

                                          You can do this manually by adding a payment method called store credit, and refunding there like cash. Then manually increasing the customer credit on their edit page.

                                          We will be supporting this in refunds in the near future too!

                                        • Label PDF button on Products and Inventory Screen

                                          It would be convenient to have a button on the general Products and Inventory listing rather than having to open the item details and then click on the Label PDF button.

                                          3 votes
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                                            8 comments  ·  Flag idea as inappropriate…  ·  Admin →

                                            We are kind of moving toward just doing the product labels on the Purchase Order when you receive product, the more powerful labels will only be there so you can have more data on them.

                                            Are you using purchase orders?

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