Matt Ed

My feedback

  1. 26 votes
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    2 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  2. 33 votes
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    started  ·  11 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
    Matt Ed commented  · 

    I've tried toggling the worksheet to private and I can't see a print option.

  3. 15 votes
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    2 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
    Matt Ed commented  · 

    It would also be great with you could assign custom fields at this point also. It would also be great if you could add ticket custom fields when creating a ticket from a lead. As it is you have to create the ticket from the lead then view it and edit it to add your ticket custom fields.

  4. 7 votes
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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
    Matt Ed shared this idea  · 
  5. 46 votes
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    12 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
    Matt Ed commented  · 

    I've always understood that the Price cost field on products is Ex VAT.

  6. 10 votes
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    planned  ·  5 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
    Matt Ed supported this idea  · 
  7. 11 votes
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    4 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
    Matt Ed commented  · 

    Create work all. This is a great improvement.

    Matt Ed commented  · 

    This is a big problem for us as we really want all stock company wide sync'd to Woo. Please keep us updated on the progress of this.

  8. 7 votes
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    under review  ·  0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
    Matt Ed shared this idea  · 
  9. 125 votes
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    under review  ·  16 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
    Matt Ed commented  · 

    There would be lots of tax complications with Amazon also. So many seller are not registered for tax, and some are. It would get very complicated. Also we need to utilise our credit accounts with suppliers/distributors. Amazon is great for smaller one of purchases but when you're ordering thousands of £/$ of stock Amazon isn't the answer for us.

    I think RS should integrate with an aggregator like stockinthechannel.com. stockinthechannel.com talks to all the major UK and US distributors and provides real time stock, price and other info.

  10. 1 vote
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    1 comment  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
    Matt Ed commented  · 

    If I had three votes this would get all three.

    Matt Ed shared this idea  · 
  11. 13 votes
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    5 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →

    We’ll continue to look into ways to do this, right now we didn’t want the required fields on the second tab to trip people up – since they aren’t in view.

    Matt Ed supported this idea  · 
    Matt Ed commented  · 

    We've just setup customer types as a custom field and want to then sync these different lists in Mailchimp. So small business to the small business list etc. At present there is no way to require/force staff to make a customer type selection.

    I agree with Troy, the fact the custom fields are on the second tab isn't practical. Is it not possible to simply add the custom fields to the first tab? Maybe it's not that simple.

  12. 16 votes
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    2 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
    Matt Ed shared this idea  · 
  13. 2 votes
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    1 comment  ·  General  ·  Flag idea as inappropriate…  ·  Admin →

    I like it – thanks.

    We had planned on allowing a mailer to go “multiple times” – but hadn’t thought of specifically numbering them, I think a rules engine that allowed that would give some pretty cool control over the whole thing.

    Matt Ed commented  · 

    Hi guys,

    That would be very useful. Another idea to improve Marketr. We're looking to send an automated email, say two years after any product in a specific category is purchased. For example, we want to send a upgrade promo based on a laptop they purchased two years ago.

    I think you can do this via warranties but it would be great if you could create Marketr to send mails based on purchases in a product category.

  14. 1 vote
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    2 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
    Matt Ed shared this idea  · 
  15. 1 vote
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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
    Matt Ed supported this idea  · 
    Matt Ed shared this idea  · 
  16. 84 votes
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    57 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →

    Hey everyone – we have added the “Sync to QuickBooks Online” bit for beta_testers, if you are not a beta tester currently, you will get this feature in a couple weeks. We are not accepting new beta testers at this time.

    For those of you that are beta testers, please visit QuickBooks settings in RepairShopr and select your Accounts Payable account for PO’s to sync to in QB and let us know here in the comments what feedback you have for it!

    Thanks!

    Matt Ed commented  · 

    Another thing to bear in mind when making the PO changes. It would be great to be able to see from the PO list screen what items are on the PO. If you're not sure of the PO you're looking for you have to click in to each PO then back out then to the next.

    Would it be possible to add a drop down option showing the PO items? It could work a bit like the line item dropdown on invoices that shows cost price, product category etc.

    Or maybe a pop up when you hover over the PO.

    Matt Ed commented  · 

    I agree with Ryan. It's another thing to have to do to get results. It's a small thing but an annoying thing.

    Matt Ed commented  · 

    That's great news Robert. I look forward to the improvements. Let us know if you want ideas?

    Matt Ed commented  · 

    It would be great if PO's could link to tickets like invoices and estimates do now.

    Ideally it would work like linking an estimate or invoice to a ticket. So there would be a ’new PO’ button in a ticket just like the ‘new estimate’ and ‘new invoice’ buttons. This would then take you to the PO creation page and allow you to create a PO and the PO number would link within the ticket. Just like an estimates and invoices currently do.

    One thing we struggle with is knowing if items received on a PO should be for general stock or should be put aside for a repair. So often it all gets put in to general stock and the tech carrying out the repair is none the wiser. If there was a link on the PO to a ticket it would be pretty obvious that this part was ordered for an ongoing repair. Taking this one step further - A notification could be sent to the tech that originally raised the ticket and PO I guess it might not be the same person. Once the PO was checked in or finished the notification would be sent.

    I’ve always been a bit confused with the part order functionality in RSR and I think this would be a super replacement.

  17. 129 votes
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    41 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →

    Would everyone please add a comment to this and give a sentence or two about how they would like the integration to work?

    - Eg, is it with a cloud shipping service?

    - Do you download a file which some desktop app is able to open to make a label?

    - Please let us know in the comments how this could work in your situation so we can get an idea what is involved

    Matt Ed commented  · 

    This is a great idea. We plan to allow customers to ship their device to us for repair. So for us it would be great if they could book the collection via our website get a collection time from UPS and then create a ticket for the incoming device.

    Being able to print shipping labels from RS would also be ace when using the WooCommerce integration.

  18. 84 votes
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    49 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →

    We are still holding off on this, it would be great if we could also find a partner/integration that can do one-time payments easily that support EMV that would could build into the POS – and not only the recurring invoices.

    Matt Ed commented  · 

    @Sam James - Authiroze.net works fine for us in the UK. We settle it to a Worldpay merchant account. authorize.net costs us £24.00 per month and then our normal card fee's from Worldpay.

    Matt Ed commented  · 

    We use GoCardless and it rocks. We've got authorise.net working well with RSR for portal card payments but the ability to add a GoCardless integration would be great for repeat revenues.

  19. 3 votes
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    under review  ·  5 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
    Matt Ed commented  · 

    Maybe integrate with a service like this

    https://www.icecat.biz/

    Matt Ed shared this idea  · 
  20. 36 votes
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    under review  ·  8 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
    Matt Ed supported this idea  · 
    Matt Ed commented  · 

    Would also be handy if it could track holiday and sick days days off etc

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