This is a great idea....+1
yes.... i suggested it before too.
I also second this, but I've ran out of votes!
We are still holding off on this, it would be great if we could also find a partner/integration that can do one-time payments easily that support EMV that would could build into the POS – and not only the recurring invoices.
I also agree with Martin here. So many great things about RepairShopr, and there are good changes happening. But, GoCardless integration and a couple of other bits are holding it back from being perfect.
MikeD - I guess the attraction is that it is now well known in the UK, offers a simple service (they are not a payment gateway) in offering simply direct debits at a 1% rate.
Never heard of Adyen tbh, and even after looking their prices seem higher for DD. Then the next question is, how would that integrate with RS? There's no integration support from RS side of things for that vendor, only Authorize.net, Stripe and a couple of other US ones if I recall.
GC are linking up with quite a few membership developers, and also SaaS systems, so I would suspect they would be pretty easy to get on board with their API. I'm not a dev, so I really have no idea, but I can pretty much say that with GC running, this would increase our options here in the UK for sure.
Was thinking about this earlier and indeed it could really do with rolling out. I would expect it be reasonably straightforward to create a simple link to a page allowing Mobile Number entry and SMS Text to be completed with a button?
Please can we push this through, along with possibly simplifying the standard ticket commenting as discussed elsewhere.
Cheers, Phil @ PC Clinic
Has anyone looked into simplifying this process yet?
If we have a customer who wishes to receive SMS only, we have to fill in the "body" else it won't send. So we waste a line of notes saying "response" or something, and then fill in SMS as normal.
Really logical to simplify the notification process. Two/three tickboxes at time of booking in job. Notify by Phone / Email / SMS - ticking all that apply. At which point the updates we post will go the relevant direction. Long messages could be automatically truncated (like Twitter) to advise them to check email. "Hi Mr Smith, just to let you know you're laptop is ready to collect. We replaced the... (to read more login online or check emails). PC Clinic"
Any advise going forward here @Troy ?
as a new user I would agree here.
Simply choose default comms method and then this is what is used throughout where applicable.
suggested a similar option a while back. Works with any refurbs, taking notes of spec, specific condition etc. Make life easier!
Our plan with this is to build a few options to choose from, with minor things able to be enabled/disabled. These aren’t built in a technology that allows us to make an editor though.
It’s planned, but no estimated time we’ll actually work on it.
Any progression on this. The ability for us to print a customer password on the label would be brilliant. Would save a lot of hassle for us, and I am sure this applies to many in the IT trade
This is totally a no-brainer, except, there are tons of implications. If we allow some HTML, what is the subset? Most of the formatting stuff? colors?
Once colors and sizing is allowed, does that carry through to the mobile view, to the template system?
It would take 5 minutes to put a wysiwyg on the ticket comment – but much much more consideration to do it really well in all the places ticket comments show up.
Keep voting and commenting..
We are going to put ticket comments in the communication log, hopefully that helps this one. Let us know if you really want the new manual log entry after this..
I have to agree here with John. Somewhere near the top of ticket, perhaps where the Customer details are. Simple Buttons, ANSWERED, LEFT VOICEMAIL, NO ANSWER and then a small text area where we can add additional notes.
Then at the back end on the logs, it additionally notes date and time, along with the technician who was signed in too.
I totally agree with this one. Our previous software had this option and it would be good to drill it down to different responses. Such as Answered, Voicemail, Msg with Family, No Answer etc.
In addition to this, either the existing Call Log and/or this suggestion, add in the Technician who is logged in to RS at the time. This way it would allow better tracking on who has said what to customers.
We might do a rules engine for this, but currently we don’t want it automatically changing – enough people want this to work differently that we’re going to just leave it for now.
Not sure why someone wouldn't want the status to automatically change in this scenario. As it stands we have to do extra steps which are easily forgettable.
Maybe add it as a Settings option within Admin to say "Auto Update Status to Awaiting Parts" after part order is done. I assume Troy that the "rules engine" you mention may well just be this - bumped as last discussed nearly 2 years ago :-)
Phil @ PC Clinic Technologies Ltd
You can do this manually by adding a payment method called store credit, and refunding there like cash. Then manually increasing the customer credit on their edit page.
We will be supporting this in refunds in the near future too!
Just seen this and I have recently posted about a similar issue. Really could do with credit being automated and also the option to perform refund/resale in a single transaction.