Create and Organize Tickets Using Tabs
Tickets can become quite burdensome when all stacked up. Could you implement tabs for tickets? Admins could create custom tabs, and users could sort similar tickets into these tabs. Like the tabs on a browser.
Imagine all the tickets that are sitting around waiting to see if someone gets back to you being in a separate tab (our of your hair). Or all the tickets which are already scheduled for next week in a separate tab (out of your hair).
Right now it is like trying to browse the net without a tab enabled browser.
It's a simple concept that shouldn't be too hard for the Dev's to implement, but it has huge potential for organization and improving workflow performance.
Phil Barnfield commented
This is a great idea....+1