when someone uses the Parts Order feature from the ticket, automatically change ticket status to waiting on part.
We might do a rules engine for this, but currently we don’t want it automatically changing – enough people want this to work differently that we’re going to just leave it for now.
I'd be nice to have this as an automation. Once i mark off approvals and such in the system my last move is to order the part. Once i mark an ordered part i don't want to go make another status update just to change the ticket comment and ticket status. Its additional steps.
Rick B commented
I agree with Phil add a setting so we can decide if we want it to auto update or not
Phil Barnfield commented
Not sure why someone wouldn't want the status to automatically change in this scenario. As it stands we have to do extra steps which are easily forgettable.
Maybe add it as a Settings option within Admin to say "Auto Update Status to Awaiting Parts" after part order is done. I assume Troy that the "rules engine" you mention may well just be this - bumped as last discussed nearly 2 years ago :-)
Phil @ PC Clinic Technologies Ltd