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  1. Customer purchase order # on Ticket

    It would really help if we could enter the customer purchase order # on the ticket and not just the invoice.

    8 votes
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    under review  ·  2 comments  ·  Flag idea as inappropriate…  ·  Admin →
  2. Ability to Link Tickets to Each Other (Just Like Invoices and Estimates)

    Here's the overview of the idea:

    1. Have ability to link tickets to each other for easy reference.
    2. Linked tickets could go in the "Diagnostic" Progress box just like Invoices go into the "Invoiced" Progress box and estimates go into the "Work Approved" Progress Box.
    3. A link ticket button or reference would need to be added so tickets could be linked together.
    4. You could link as many tickets together as you wanted.
    5. The linked tickets would be clickable just like invoices and estimates currently are.

    Why add this idea?

    1. Great for warranty/redo work when a…

    15 votes
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    under review  ·  4 comments  ·  Flag idea as inappropriate…  ·  Admin →
  3. Completed Bundled Item = New Asset

    How about the function to, build a bundle which consists of multiple computer parts to build one whole computer. All the parts would be tracked from a purchase order, to the store, into the computer, and to the customer.

    If when you complete this bundled item, it will add itself into inventory (this way we can transfer computers from to store)

    However you assign this inventory item as an "asset" instore, that way when you sell this computer to a customer, it automatically assigns as an asset.

    This would offer complete tracking and we really need it when building computers.…

    14 votes
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    planned  ·  4 comments  ·  Flag idea as inappropriate…  ·  Admin →
  4. Expandable/Collapse PO's

    When looking for items that have been ordered it would be nice to be able to have a quick look/expandable option to show what items are on the PO on each line item.

    6 votes
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    under review  ·  2 comments  ·  Flag idea as inappropriate…  ·  Admin →
  5. trade

    I have customers who trade their old machine in for for $$$ off their new machine. I would like to be able to scan/enter the serial # of the machine they traded in so that i have record of it. I have a button for trade ins but It would be nice if i could keep record of the serials.

    7 votes
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    under review  ·  2 comments  ·  Flag idea as inappropriate…  ·  Admin →
  6. Assign Stock to customer at check in

    Hi,

    It would be great if, when entering / checking in stock, we could assign it a customer at that point, so that when you go a customer to do a ticket or invoice we get a prompt saying that they have this stock available and do you want to add it to the ticket/invoice.
    Quickbooks did something like this and it helped us not to miss putting items onto customers invoices/tickets.

    Thanks

    1 vote
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    under review  ·  1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  7. Customize the "Triggers" that affect Statuses

    We really want to change the triggers that happen when making certain comments. Like, it makes sense that after a "Parts Order" comment, that the status switches to "Waiting on Parts". However, other things don't necessarily work best with our workflow, and it really messes up the way we work. Further, techs always seem to forget to "double check" that the status on the ticket is what it should be.

    Here are some examples of what we'd like to be able to change ourselves. Maybe under Tickets>Custom Settings.

    'Diagnosis' comment > Triggers > 'Waiting on Customer' (because we need approval…

    7 votes
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    under review  ·  3 comments  ·  Flag idea as inappropriate…  ·  Admin →
  8. tech ticket comments via email

    option to allow staff to email ticket comments in via email
    allows techs to report notes back to base.
    I would think it would need emails to be sent from a RepairShopr user email(s) and have a ticket number in the subject.

    Also, if possible, allow more text capturing (like the subject from:) like:
    type:<update type>
    private:<yes|no>
    email:<no|yes|default>
    all the rest of the body would be captured as "body"

    email has large advantages:
    # syncing protocol - sends when internet comes online (offline mode!)
    # no login required - secured by only accepting RepairShopr user emails.
    # works better on…

    20 votes
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    under review  ·  6 comments  ·  Flag idea as inappropriate…  ·  Admin →
  9. Enable custom coloring on the Ticket Menu

    It would be nice if we could create a separate color when "Waiting for Parts" or "Waiting on Customer" etc.. that way if we have 40+ Tickets open we will be able to quickly determine what we have parts for and are able to fix right now or if we are waiting on something or someone and cannot complete the job at this time, it would speed up the process for determining how to prioritize jobs better

    15 votes
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    4 comments  ·  Flag idea as inappropriate…  ·  Admin →
  10. Being able to Verify Returning Customer Information on the New Ticket like you guys have it on New Check-In

    You guys need to allow us to verify Returning customer information to make sure it's up to date when clicking on the NEW TICKET button, the same way you guys have it on the NEW CHECK-IN button. It allows us to make sure the information on the NEW TICKET is gonna have updated info without having to take extra time and go to the customer tab first.

    3 votes
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    under review  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  11. Ability to process multiple payment types on an invoices

    Would love the ability to process multiple payment types on an invoice or deposit.

    Sometimes a customer needs to split their payment between for example cash and credit card. It would be great if each payment type we accepted were loaded right into the payment screen complete with the amount field for each... we could the enter the amount of cash, then click a process button which would update the balance then do the same for their credit card.

    Maybe a little over kill but I would even rather list each credit card as their own payment type in case…

    38 votes
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    21 comments  ·  Flag idea as inappropriate…  ·  Admin →
  12. Parts Order Tracker

    This is a very useful tool especially for companies placing unique PO's all the time. Once I view completed items can you please insert a button so that I can return to Parts Order Tracker Main Page? Also Once the part is in could there be away to auto update the ticket?

    2 votes
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    under review  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  13. Require Time Clock

    Is there a feature yet to require users to clock in whenever they log on the system. If not, do you think this might be a good feature? Better time tracking

    15 votes
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    10 comments  ·  Flag idea as inappropriate…  ·  Admin →
  14. Re-order item list in custom fields

    Hi guys,

    Custom Field Types already allow us to change the order of the fields, but don't allow us to change to order of the options for each field (in the case of drop down items). Can you please add the buttons to re-arrange items for drop downs?

    Thanks

    1 vote
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    under review  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  15. Add more or customizable sortable fields on the Customers Tab

    In particular it would be nice to be able to sort our customers based on the amount of money spent in our shop thus-far. I could also see uses for sorting the customers based on region (Marketr emails, etc).

    1 vote
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    under review  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  16. Edit Cash Drawer Entries

    Sometimes our techs make a mistake in counting the cash drawer when opening or closing. If this happens in the morning, the "expected amount" is severely off, which throws off 2 days worth of counts. If it happens at the end of the day, the "opening amount" is off and that throws off the end of day balance.

    It would be nice if global admins had the ability to edit/correct cash drawer entries like they can on the time clock. Can this be added?

    8 votes
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    under review  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  17. Display customer number on customer details page and invoices/tickets

    Many accounting firms want my customer numbers, which I currently have to pull from the customer details page URL. Please display this on the customer details page, and create a tag for it in invoices, tickets, estimates, and statements

    1 vote
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    under review  ·  1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  18. make it possible to require Custom Fields for new customers.

    Under Customer Settings we can assign required fields for new customers. I'd like to be able to make a custom “additional field” a “required field.
    For example, we would like the program to prompt the employee creating the new customer record to assign the customer as either residential, contract, or business. We have the custom field created but we are finding it difficult for our employees to remember to assign each new customer as the appropriate type because it’'s in a different tab from where we enter all the other information for a new customer.

    13 votes
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    5 comments  ·  Flag idea as inappropriate…  ·  Admin →

    We’ll continue to look into ways to do this, right now we didn’t want the required fields on the second tab to trip people up – since they aren’t in view.

  19. purchase order re-order lists populated from product categories

    When creating a purchase order, you can populate a list of low stock items from all stock or from a specific supplier. It would be very useful to be able to select a product category or several categories even. For instance i purchase inks from 3 different suppliers, the winning order generally goes to who ever has the best pricing and the most items in stock.

    2 votes
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    under review  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  20. CID Phone Log Report

    New Report Idea:

    We use the CID lookup feature with our Asterisk PBX phone server and it is amazing. The only thing that would make all of that data even better is if there were a daily reports with all CID lookups that were issued (aka every customer who called in).

    It could simply be a table with the following columns:
    Date, Time, Customer Name (as a link), Phone Number, Related Ticket (if any) (as a link), and Ticket Status.

    I know some of this data is already mixed in with the Communication Log Report; but that also has tons…

    4 votes
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    planned  ·  4 comments  ·  Flag idea as inappropriate…  ·  Admin →
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