General

  1. Add Canned Responses feature to "Invoice Email Custom Message"

    It would be awesome to allow canned responses for the "Custom Message" when sending Invoice emails.

    We use several different canned responses depending on the situation, and are having to cut and past from a notepad or program hotkeys on each computer.

    For example, on zero dollar follow-up invoices, we add "Thanks for checking in! There is no charge for today's session, as it falls within our 30 day follow-up guarantee. Thank you for choosing... etc"

    Or "You indicated you wanted to review the invoice and mail in a cheque. Please pay from the attached invoice. You can also use…

    8 votes
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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  2. Add Multiple Custom Fields to a single Ticket

    you'd be able to put a General Diag Custom FIeld, and then once those results have come back, put a Virus Removal, or HDD Replacement custom field to follow it. Allowing for multiple steps to be taken on the same ticket without the need for multiple tickets.

    2 votes
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  3. asset field type include hyperlink

    Include hyperlink in asset field type. It currently only supports Textbox, checkbox, dropdown, and datefield. If we could include a hyperlink i can use the website to open our other software with a link directly to the asset in question.

    3 votes
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    under review  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  4. Barcode queue

    Being able to print a large queue of inventory labels would be an excellent addition. Whether through a 'Receive Inventory' queue that adds items and gives the option to add items to be labeled, or the option to trigger printed labels with quantity changes, it would streamline things quite a bit!

    3 votes
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    under review  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  5. Estimates

    When an estimate is sent through a ticket on RSR can it become a notification on the ticket - a comment saying an estimate was emailed showing the date - in the same way a customer approval becomes a comment?

    1 vote
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  6. Hover to preview Leads info

    We would LOVE the ability to hover over a lead and have a pop-up showing the content of the lead without opening. Most of our leads have identical leading text in the Issue field, so it would be great to hover over the lead and see the "Ticket Description" in a pop up. This would save so much time in sorting out the garbage/SPAM leads.

    3 votes
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    2 comments  ·  Flag idea as inappropriate…  ·  Admin →
  7. Add a new 'ON Sale Price' option to inventory item price inputs

    I think it would be great if there was the ability to add an additional price to the current cost & retail price called 'On Sale Price' - or similar.
    This would be the price that the item would be reduced to if the check box (forgot to mention we'd need one of them to say when to activate the 'on sale price' was ticked so that instead of having to reprice every stock item that we are running a sale on, and then re-price them again on the system when the offer ends, we can simply click the on…

    4 votes
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  8. Prepay Hours Invoices

    is it possible to make Prepay hours not show up on a customer's account until after they have paid the invoice for the hours. At the moment prePay hours show up the second the invoice is sent, not after it has been paid.

    7 votes
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  9. Enable FULL customisation of repairshopr by fully integrating custom fields by ID number.

    Currently the custom fields (for tickets) are a separate table that cannot be uniquely identified in PDF’s, Emails or other customer visible data. Unfortunately repairshopr only allows me to include ALL of the custom fields that are selected as visible, so I cannot fully customise the tickets, PDF’s or canned responses. You can go to Admin > Ticket Custom Fields and select which fields you'd like to be hidden from PDFs, but this on its own is not powerful enough.

    Quite often, I wish to use individual custom fields in a customer email, printable label or ticket update.
    At the…

    2 votes
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  10. Google Map Printable with all Service Calls

    I really need a way to print out a Google map of all my appointments on one map so I can get to my service calls fast, safe and economical.

    1 vote
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  11. Add Discount field to Purchase Orders

    When I do a Purchase order, I need to be able to enter into a field 30% off the whole order. Rather then Manually get a calculator and take 30% off each item. Because sometimes that doesn't even balance because of the breakdown.

    0 votes
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  12. RECURRING BILLING Schedule NEEDS TO HAVE END DATE OPTION

    THE RECURRING BILLING NEEDS TO HAVE AN END DATE FOR AUTHORIZE.NET

    9 votes
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    under review  ·  1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  13. Please add basecamp integraiton

    We would love to be able to integrate basecamp with RS - basically, have a ticket link directly to a project.

    Their API is on github, here:
    https://github.com/basecamp/bcx-api/

    17 votes
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  14. Make ticket updates/notes easier to read

    My technicians are having trouble reading ticket updates when more than one of them works on a computer. It would really help if ticket notes were put into sections such as a section solely for customer contacts, diagnostics, solutions, etc.

    It would really make the ticket easier and faster to look through and know what is going on or what has already happened. It is hard even for myself when I go to look over things in our service center and have to read through a big jumble of different things to find what I am looking for.

    Thank you…

    3 votes
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    under review  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  15. Allow non admin users to see the Change History of a Ticket

    It would we great to allow non admin users to view the Change History of a Ticket. It could be a permition in the Security Groups Manager.

    This is important to us, because sometimes a tech has to ask the seller who has created the ticket something about the ticket or the customer.

    Thank you

    3 votes
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    under review  ·  2 comments  ·  Flag idea as inappropriate…  ·  Admin →
  16. Integrate with Instant Housecall

    Instant Housecall is gaining a really good traction with a lot of computer techs in a lot of communities. Would be awesome to have a similar feature like Team viewer has. The owner is super awesome and i Know he would love to help in any way he can. Keep up the good work guys!

    27 votes
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  17. Customer Dynamic List

    Add the ability to search based on product/service purchased. This would allow us to have more customized emailing options. Currently, we have to add a warranty to the product/service and then create a mailing list based on the warranty name.
    Also, would like an option to email after x weeks in addition to warranty expiration in x weeks.

    1 vote
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  18. I would like to add pictures to the asset lists of a customer

    It would be great if we could add pictures of existing customer assets to the asset list. This is a value added item for shops wanting to add to their MSP offerings. Most small business' I deal with have no idea how important this can be when disaster strikes. Ask an insurance agent how important pictures and serial numbers are when filing a claim and you will see how adding this to your customer service offering can close a sale.

    2 votes
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  19. Add Direct Draft as a Payment Option!

    We have several clients that pay us monthly for different services. Instead of getting hit with CC fees, we push Direct Draft for any recurring services. This is easily setup in Authorize.net but RepairShopr doesn't support it. This means RepairShopr doesn't know invoices have been paid and we have to mark them as paid manually... which also throws a kink in Xero when invoices go over. We have to match them up and manually send out monthly "PAID" statements to our clients. This creates a lot of extra work that could easily be avoided if RepairShopr understood when a direct…

    7 votes
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    under review  ·  4 comments  ·  Flag idea as inappropriate…  ·  Admin →
  20. Payment Method - Credit Balance

    I know it may not be the highest on priority right now, but I think if we link a payment method to the credit balance, it would save alot of time, and help when accounting.

    If we buy a computer from a customer, when it comes time to "pay out" we simply just put in the amount, and use Credit Balance to automatically apply the amount as a credit.

    Also, when we apply this credit to an invoice, instead of just subtracting it off of the total, we need a line item. This would show our accountant that a credit…

    9 votes
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