Instead of making it a necessity to setup a contract just to select the default labor rate could it be added to the basic customer profile settings just like the default tax rate setting? It would be a bit of a pain to have to setup a contract for every single customer you would like to set a default labor rate for. Any way to add this feature @Troy?

The only thing that I am missing from this is that we give our non-profits a standard 35% discount. I don't want to just make their contract price that lower rate, but I would like to have it reflect the discount on their invoice automatically. I have tried bundling a discount with the original labor, but unfortunately you cannot add discounts to a bundle. Any way around this @Troy?

The contract overrides are much better. But I would love to see options (logic) like this:
Technician clicks to add their time to a ticket, then select what they are doing. Based on the settings the rates are calculated such as:
Engineer work: $150 (may not be available to certain techs)
Tech work: $100
After Hrs 1.5x multipler
Onsite: 1.10x multiplier
Certain Work Types may not be covered by that clients contract. (moves and changes)
This also provides for more reporting options and allows us to bill higher rates more easily. Our techs are always forgetting that we charge more for Server Admin work.

So the tech simply selects what they are doing, and the system charges correctly based on those selections. That gives a ton of scenarios, and the tech doesn't need to be the one to decide what the billing rates are.

@paul - selecting a labor rate is already there in the "View Log" popup, that is where charges can happen if you want to "pick a rate" - the default rates will come soon, and we'll work that into the "charge now" checkbox probably shortly after

When entering in a note and charging time, there should be a pop-up that asks what labor item we would like applied to this entry. So I could choose one of many pre-defined inventory labor rates.

+1 for MSP feature

I would like to setup multiple rates per each client. This way when billing I don't have to pull out there contract to see what we charge them per hour per their contract.

+1 for MSP on the ability of custom labor rates per customer's contract

I am posting on all of the threads involving this request because it is SO important that the client get billed the right rate automatically. We try to go back and edit after the fact, but we're going to miss one, then Its going to go out on an automatic invoice and I'm going to have egg on my face when I try to explain this to my client.

I would like to be able to set a default labor rate on a client by client basis. Something that is set in the client's profile. I know you added something to toggl, but we don't use that becasue we rarely know when to start a timer, and we usually have to go back retroactively to add time.

This is especially important with fully managed clients becasue we need to track time spent, but effectively have an hourly rate of 0. I try to remember to go through each time and change the rate to 0, but if I forget one and it goes out with the automated invoice, I'm going to have a very upset customer on my hands.

Whilst this is maybe a separate issue, the following certainly would need to be taken into consideration.

We have found that using the prepaid hours doesn't discriminate against the hours bought and the hours being used. Example: We have a workshop rate (say $50 p/h) and an onsite labour rate (say $100 p/h). Say a customer buys 20 prepaid workshop hours ($1,000). If they have an onsite booking that goes for 2 hours (usually worth $200) we can not charge them for this time as it is deducted from the prepaid hours. Furthermore the time that is deducted is only 2 hours when this should be the equivalent value of 4 hours at the workshop rate. Is anybody else having these issues and do you have a suggestion for a workaround?

I believe I have setup the prepaid hours correctly, but perhaps I haven't and I'm just missing something.

We merged requests recently -- but let us know if there are others that can be combined.

This has been mentioned many times and in many threads. Markus has already pointed out, there are at least two other threads that are requesting the same or equivalent features.
Believe me, I want this as mush as the next person. Very much. The best way to do that is to move these comments and votes to an already established thread.

This is very similar to http://feedback.repairshopr.com/forums/165658-general/suggestions/9588306-add-ability-to-set-default-labour-rates and http://feedback.repairshopr.com/forums/165658-general/suggestions/10467729-standard-and-custom-labour-rates
Maybe accumulate the votes on this one ;) Looks like a lot of people are looking for this :)

this is the same as http://feedback.repairshopr.com/forums/165658-general/suggestions/9588306-add-ability-to-set-default-labour-rates
Maybe RS could merge those requests and build it ;)

Agreed. We have clients in various fields of business, with a different rate per category (Government, Educational, Commercial Agreement, Standard, Emergency, etc). It would be great if we could assign each customer a default labor rate that goes through into invoicing.

It would be more than helpful if there was the ability to set a default labour rate on a per ticket and per customer basis.

For example, we have a contract customer than gain all remote support labour inclusive of their monthly contract fee but we need the ability to track all time spent and when their monthly invoice is issued it will list the problems we have dealt with so they know they are getting a value added service with a level of reporting.

However, the customer could ask us to carry out labour which is out of the cope of their contract meaning that we need to ensure that we do charge them the correct labour rate.

So ideally in this scenario, we could set the default labour rate for the customer to be "Inclusive labour" so be default all tickets will default to this rate but then if an out of scope labour ticket is requested, we could over ride the default setting on the ticket rather than having to edit each time tracking entry manually.

This would also reduce the level of human error involved.

totally agree. maybe allow on the customer details page to set a default rate for a customer and have a default "fall back rate" in the general ticket settings.
This would greatly reduce invoicing (check) time.

It would be great to categorize customers who get different labor rates and have those rates apply by default. Setting a default labor rate for tickets is nice, but I constantly have to change the labor rate. Even a default labor rate for a ticket might be helpful.

The Ticket Timer Log lets you select "Rate" when you add in time. How ever it is FAR more convenient to add time in to a ticket using the comment section. Unfortunately this doesn't allow you to select the "Rate", so on an invoice for remote work or field jobs, it will still come up as a workshop repair (our default).

Our rates are the same at the moment, so its not affecting us too much, but we plan to have a different rate for each soon.