Matthew

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  1. 1 vote
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    1 comment  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
    Matthew commented  · 

    Duplicate request. Zapier integration is completed. however if you don't have a paid account the zaps aren't immediate so the call popup lags behind real time. I started a ringcentral developer account and set everything up in microsoft flow to use the callerid PBX url. It's working pretty well. Even supports outbound call logging (if you can find the super secret url)

    https://feedback.repairshopr.com/forums/165658-general/suggestions/5290985-ring-central-integration

  2. 58 votes
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    18 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →

    This is totally a no-brainer, except, there are tons of implications. If we allow some HTML, what is the subset? Most of the formatting stuff? colors?

    Once colors and sizing is allowed, does that carry through to the mobile view, to the template system?

    It would take 5 minutes to put a wysiwyg on the ticket comment – but much much more consideration to do it really well in all the places ticket comments show up.

    Keep voting and commenting..

  3. 5 votes
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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  4. 27 votes
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    3 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
    Matthew commented  · 

    @David Lawrence. That doesn’t work when you need to communicate with different employees regarding a ticket. We have one person that is in charge of scheduling and another in charge of invoicing and of course the tech assigned to the ticket. At different stages of the ticket’s life cycle we need to alert different people but we always want the assigned tech to be the tech that is working on the ticket. We’ve been using the escaped code I mentioned in a different comment and I have all private comments going into a RepairShopr channel in slack. The tags are working great for us.

    Matthew commented  · 

    I solved the issue by using the slack webhook integration and adding some escaped code into my canned responses. For example &lt;@matthew&gt; will actually be recognized by slack as <@matthew> and actually tag someone.

  5. 0 votes
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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
    Matthew shared this idea  · 
  6. 3 votes
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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
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  7. 8 votes
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    4 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
    Matthew commented  · 

    I really would like this feature to be added. I'm working on an automation that will add tasks to a list for my techs so they don't forget to follow up on tickets. A "To Do" or "Follow Up" subject for comments would be great.

  8. 1 vote
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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
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  9. 3 votes
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    3 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
    Matthew commented  · 

    Pretty much the same suggestion here http://feedback.repairshopr.com/forums/165658-general/suggestions/16295038-hidden-comments-to-specific-employees-notificatio

    19 + 9 votes = 28. Only about another 50 needed before we’re on the RS teams radar.

  10. 144 votes
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    14 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →

    Planned means we want to do it, not that it’s scheduled for a dev to work on yet.

    Keep voting..

    We just scheduled a few tasks that had 70+ votes, we can’t do this before those.

    Matthew commented  · 

    What needs to happen to get this implemented? Starting to lose faith in the RS team.

    Matthew commented  · 

    @Troy, we are up to 127 votes. I think its about time this moves passed “Planned” and into queue.

  11. 64 votes
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    12 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
    Matthew commented  · 

    Really hoping this gets integrated soon. It’s the only thing stopping me from cutting the cord with Slack and saving $8 per month per user.

    Devs....Hopefully you’ll see this message. I think this site will help you modify your webhooks slightly to format messages for teams better https://messagecardplayground.azurewebsites.net/

    Matthew commented  · 

    Looks like there is webhooks integration works with Teams so you can push notifications to channels inside Teams the same way you can in slack. However the actual slack integration provides better formatting with links and this would be very useful to have inside of Microsoft Teams. I have my techs add {{ticket_url}} to their comments as a canned response to include the link inside notifications and comment. As it stands right now the formatting even for the webhooks is off, it looks like it does not process line breaks the way that slack does, so the text is jammed into one line (hard to read).

    Also the integration that repairshopr has with slack via it’s slash commands to assign comment and close tickets would be nice to have in Teams too, however it would be useful to be able to hidden comment as well as comment with communication to the customer publicly. This is currently not an option in slack but would be very useful.

    It’d be nice to get a response from RepairShopr if this is something that is on their radar. I think a lot of people that utilize office365 would rather use teams than slack as it helps consolidate our tools and simplify things for our employees. Not to mention it would save me money as I’m paying for slack due to the number of integrations I use.

    Matthew supported this idea  · 
  12. 47 votes
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    12 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
    Matthew commented  · 

    Agreed. This needs to be addressed sooner than later.

  13. 1 vote
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  14. 102 votes
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    33 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →

    What if any appointment that had a location specified we could calculate the road-miles from your office to there, and put that in a report?

    A little simpler than doing real vehicle/person tracking, still gets you pretty good data – and would be more realistic for us to quickly build.

    Let me know in the comments..

    Matthew commented  · 

    I currently use MileIQ and it's great. It would be nice to have it integrate into RS. Not to hijack this thread, but I feel like this is closely related to mileage tracking as well. Since the google maps data is already in there, it would be great to have travel time calculated between appointments and have that time "ear-marked" as part of that appointment.

    Say you have an appointment from 12-1 and the calculated time from that appointment to the next is 1 hour, it would make the appointment at 2-3 show 1-3 in our calendar, but 2-3 to the customer.

    Too many times have I had my employee's schedule back to back appointments, and not account for 30+ minutes travel time.

    I've also posted it as a separate idea @ http://feedback.repairshopr.com/forums/165658-general/suggestions/17208917-account-for-travel-time-in-calendar

  15. 2 votes
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  16. 4 votes
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  17. 3 votes
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  18. 20 votes
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  19. 31 votes
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  20. 2 votes
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