General
3766 results found
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Windows Live Mail to Outlook Converter
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1 vote -
Selling a new PC/Notebook etc
When you sell a customer a new PC/Laptop/Whatever with a serial number shouldn't it automatically get added to their assets list?
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Calendar
Would be usefull to block out time tech needs fort workshop repairs
0 votes -
bulk email filters
This might be somewhere but I can't see it; is there a way to bulk email every customer in a certain filtered group? I can see in Marketr that I have something called a 'Dynamic Customer list', but I can't seem to edit or customise this list. Basically, I want to be able to email every customer with a ticket that is invoiced, but not resolved, to remind them to call in and collect their device.
0 votes -
Add an APPROVED checkmark to Parts
It would be great to have an APPROVED checkmark on parts. When we're doing diagnostics we enter the part we need and call for confirmation. It would make it easy to see if the customer has given approval for the repair so we know whether or not to order.
0 votes -
Ticket Counter (new tickets, ongoing tickets, etc) available for integration onto a Website, and a display tv in the Store
It would be really helpful if there was an option to have a ticket counter (new tickets, ongoing tickets, etc) available for integration onto a website (to show how busy we are), and a display tv in the store. We sell 'emergency beat the queue' service to customer that need repairs done quickly, and being able to show the customers '45 new tickets' on a live counter would help this greatly.
0 votes -
Easier way to pay invoice or at POS screen via different methods
We often get the scenario where a customer wants to pay a bill via more than one method. the most usual is pay some by card and some by cash. i.e. a total bill of 320... customer says can i pay 100 cash and the rest by card. we say yes, but bear with me because this is a really difficult thing to do... eventually, we figure it out but end up with 2 receipts both of which say the total is paid in full even though the first payment was only 100.
Ideally we would press cash, enter the…0 votes -
A suggestions or Reminders area on Invoices for customers to see any advice or directions we are giving them
A suggestions or Reminders area on Invoices for customers to see any advice or directions we are giving them
0 votes -
Force taking picture on ticket open
We keep forgetting to take photo's and attaching them to the ticket with the webcam, is there a way or can we get a setting where it forces or at least prompts to do so ?
0 votes -
Include multiple internet links per customer/contact
Given our connected world and particularly given that Repairshopr is cloud-based (!) we would like to see multiple internet links which work the same way as multiple phone numbers,
So within the client screen we could add lnks to (say)
Web site(s)
Facebook, Twitter/Instagram and other social media
BlogsIf it was done the same way phone numbers are done it might be relativeely easy to implement
Greg Williams
LIncoln Computer Centre0 votes -
Re-occurring Invoices Terms
I would like the re-occurring Invoices to have a different payment term than on the customer. For Example, we have default pay on completion for customer for immediate services and the re-occurring invoice is for a computer maintenance service they have through us and that one should be due before end of the month. We are becoming a managed service provider and adjusting repairshopr to that service.
0 votes -
Show invoice balances in the customer portal
I have clients that are requesting that they see the invoice balances in the customer portal.
A total at the bottom or top showing their total balance would also be beneficial to them.
0 votes -
Pushover Notification Customization
I think that all the notification, specifically Pushover should be able to be customized. The current notification show very brief information. If we could include a link to the ticket or invoice that it is referring to, that would allow us to get to the finer details quicker. Most of us using pushover are doing do with a mobile device, and it is cumbersome to swap apps, open up RS, and search for that ticket/invoice.
0 votes -
Category & Sub-Category for Inventory (Re-order Levels)
I understand that an option to add sub-categories in the inventory module may be in the works (which I am psyched about!). What would be fantastic, is if we were able to flag low stock levels for a sub-category instead of at the item level. For example, as the owner of a tech shop, I need to know only if we are low on 240GB Solid State Drives in general. I don't So, I don't necessarily care about a specific drive being low on stock, only that we are low on 240GB SSD's or low on 64GB Flash Drives, etc.
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TICKET(s) GETTING STALE DO THE DIAGNOSTIC
I would like to see the customer name and/or the business name next to the clickable ticket number on the "ticket(s) getting stale e-mail. Example below:
A friendly reminder, tickets need a diagnosis comment to update the workflow and change the status from pink.
Make a ticket comment with the subject "Diagnosis" for these tickets.
4201 - Customer reports system is running slow.
Make it read:
4201 - Mike Smith - Customer reports system is running slow. Or...
4201 - Mike Smith - Mike's Custom Detailing - Customer reports system is running slow.0 votes -
Marketr - Email Paid Specific Inventory Items
Couldn't think of what to title it. I'd really like to set up some Marketr templates in order to bring in return service. To make the Marketr really effective, I think a feature that tracks who bought what is needed.
If I sell our Premium Cleanup, it will include a 6 month coupon for 50% off their next cleanup. If I could just automatically email any customer who bought the "Premium Cleanup", 3 months later, I think it would bring in more return business.
0 votes -
Allow Users to be added to security groups via a dropdown menu like the notification centre
Hey folks
Just an idea. I've just spend some time trying to sort out our security groups and users permissions. It took me sometime as I had to keep referring back to the user page to see what group each was in and then back to the group page to make the changes.
In my mind it would make much more sense to be able to added users to a security group on the security group page. It could work just like adding users to a notification in notification centre. A dropdown check box would allow to opt users in…
0 votes -
add a filter and daily payment report snapshot to the View Payments screen under invoices
It would be very helpful to have a time filter on the "View Payments" screen that is accessible from the "Invoices" page. This in addition to a quick view of the payment methods with totals similar to the daily payment reports screen would be extremely helpful for quickly seeing where a store is at for the day.
0 votes -
Default reply address always business name rather than individual tech names.
When a tech updates a ticket and sends a customer a ticket comment the email the customer sees appears to come from the tech. we feel this should always show a default from name ie Business Name and give an option in the comment to show who made the comment.
0 votes -
Add Discount field to Purchase Orders
When I do a Purchase order, I need to be able to enter into a field 30% off the whole order. Rather then Manually get a calculator and take 30% off each item. Because sometimes that doesn't even balance because of the breakdown.
0 votes
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