Default reply address always business name rather than individual tech names.
When a tech updates a ticket and sends a customer a ticket comment the email the customer sees appears to come from the tech. we feel this should always show a default from name ie Business Name and give an option in the comment to show who made the comment.
Yes this would be great
I think this should be configurable so that everyone could be accommodated!
Ryan (CTO, Pinellas Computers) commented
Agreed! Actually, my idea was to include the current tech first name, followed by a dash, followed by the business name. Example: Ryan – Pinellas Computers