General
3764 results found
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Estimate upgrade
It would be great to be able to make the estimate look a bit better. It would be great to be able to change the font, underline, Bold words, things that a simple text editor would do.
Also, any chance we could get an interface to "Quote Werks" that would be amazing!1 vote -
FreshBooks has a cool feature
U don't like FreshBooks for a number of reasons but they have a feature That lets you know if an invoice has been viewed by the client. Very helpful
1 vote -
Can the label for Tickets be changed to Work Order or Repair Order? Basically instead of using the word "Ticket" I would rather use the word
Can the label for Tickets be changed to Work Order or Repair Order? Basically instead of using the word "Ticket" I would rather use the word "Repair Order" on the system and in all communications with customers. Also, any plans the include the GoPayment from QuickBooks as an app in the near future?
1 vote -
Conditional Logic in Custom Widget
If chosen iPhone show these fields, If Mac show these fields. We have to ask our customers to turn of FIMP on only iOS-products, but not on Macs.
1 vote -
Show information boxes in Custom Widget
We would like to show information boxes for the fields to explain for the customers exactly what we mean when they are showing a dropdown or text fields with options.
1 vote -
Remember the customer in Custom Widget
It would be great if the customer that have to fill out the "customer info" fields did'nt have to fill out the entire form each time. Maybe it could be some kind of "Remember me" function that saves the info.
Some of our customers has to fill out these forms several times each day.
1 vote -
Allow scheduling of ticket updates
Allow users to schedule updates to tickets. For example, you start a hard drive clone at closing time, you can then type "Hard Drive clone complete." when you start the clone and schedule it to post that at 9am the next day.
1 vote -
Make Kabuto customers more obvious
When browsing through customer listings or currently open tickets, it should be very obvious which customers are being billed for recurring managed services like Kabuto (or 3rd party programs like Solar Winds, etc).
During the intake process, we search the customers phone number and link to their customer profile. At this point, a small purple Kabuto logo could be shown near their name that links to their Kabuto information. "Oh I see you're on one of our managed service plans, this service should be covered!"
When a technician takes over on a ticket, the Kabuto badge should be listed along…
1 vote -
Allow direct syncing with Apple Contacts via iCloud.
We utilize our contacts in many areas of our business and automatically sync these contacts with other apps and features. We would like to be able to also sync our Apple Contacts to Repairshopr contacts. That way, if an employee enters a new client in Contacts, this new client data is automatically sync'd with RepairShopr. It would be equally fantastic, if Repairshopr can also sync the other direction. If a new client is entered into Repairshopr, it is then pushed back to Apple Contacts.
1 vote -
It would be nice if there was a phone call management module that integrated with Repairshopr.
We log all incoming and outgoing phone calls. Not all of them are for repairs. Having a phone log / call database type feature that could be used for both non repair calls as well as repair calls. A phone call from the call log could be potentially turned into a ticket. Otherwise, when the phone call issue was completed, the ticket for that phone call could just then be closed.
1 vote -
make it so that we are able to select from a company's contact list for ticket CC's rather than having to type them in manually.
It's pretty self-explanatory.
1 vote -
auto-complete address ticket workflow
It would be great and time saving when the auto-complete address olso work in the ticket workflow, now it only work when creating new customer. We have 5+ workflow so it will save for us a ton off time
1 vote -
Logistics - Search needs to search all pages
Currently we have 4-6 pages of logistics at any given time. The search bar only searches the page you are on and not ALL of the logistics.
1 vote -
Portal user page update
In the portal user page it's rather unclear how exactly to create the "Admin" user. I found that you have to set the contact to "empty" in order for this to work as expected. Did not see this documented.
1 vote -
Page number buttons at the top of the page for ticket list
Would be nice to have the page number buttons at the top instead of just at the bottom. We have to scroll down every time we want to go to page 3 or 4 on the ticket list.
1 vote -
Open a new estimate in a new tab
Almost every time I create an estimate I need to refer back to the ticket, having the ticket stay open would reduce my time taken looking for the ticket in my open tabs, discovering it's not there and having to open it again.
1 vote -
Have the ability to assign attributes to serialized product. Memory and HDD capacity per individual unit for example.
I sell/refurbish MacBooks. It would be nice to have a single product (Mid-2012, 13" MacBook Pro, 2.5ghz i5) and be able to have a serial product with 4GB of ram and a 500GB HDD, and the same model, different serial, with 8GB of ram and a 1TB HDD.
1 vote -
Additional upgrades to parts ordering
This would be in additional to the recent updates made for parts ordering. You since made changes so that when a part is ordered it automatically adds a note to the ticket. Going a few steps further with this when filling in the details for the part order there should be an estimated due/delivery date to be filled in and once the part is ordered on the ticket as well as adding the note that it is ordered it should change the status to waiting parts as well as changing the ticket due date rather than having to do this…
1 vote -
Recurring invoice
I am looking for the day by day breakdown of the recurring invoices. For example, I want to know how much we will be getting for x day. Say July 6th, we will be getting in $100 and July 7th, we will be getting $250 coming in to us. On July 12th we will get $500 coming to
us. Is this possible? Reasoning is that the first half of the month might
be minimal in recurring revenue coming in while the second half contains
the majority of it. Like only $2000 in 1-15 and $10,000 16-31. For the
month, we…1 vote -
Customer Badges next to Customer Name always
I would like the ability to selected which Customer Badge to appear next to the customer name. In the customer list, everywhere. In our case it tells us the level of service they have and it would save time not having to go into the customer page to see it. Ability to add that column or just a setting for it to always be persistent for the client name anywhere.
1 vote
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