General
3766 results found
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Asset detail
In the new beta UI, When I open an asset I'd like to be able to see all all fields without clicking on the '4 additional asset fields' link. Then getting a popup modal, and I still have to scroll if the asset has a lot of fields.
1 vote -
Estimate Manual Item - Cost and Price should be flipped back so cost comes before price. Since you buy an item before you sell it.
Cost and price were flipped in the new UI.. kinda confusing now. Techs keep flipping the two now
1 vote -
Separate customers from non customer via lead
I understand if we have a sales and a support mailbox you can decide to keep emails received to the sales mailbox as leads (no auto ticket creation) and for the support mailbox we auto create a ticket. However, we would like to have a simple check box that says "if the email address from incoming email is for an existing customer create ticket, if not create lead only".
We always receive emails in our support mailbox for non customers so having to delete from tickets and the new customer record can be an administration burden.
1 vote -
Free Txt replies
Free Txt Replies,
This may be more of a New Zealand thing. Most mobile plans here are bundled, e.g 2gb data, x number of call minutes, unlimited txts. The txts however are only between cell phone numbers. Replying to a txt from repairshopr (e.g even just sending an "A" for approval) is technically a premium txt which costs minimum 20c. When people have bundled plans, they are generally only charged the plan amount. So someone will pay $20 a month for mins,txts,data and then have a nil account balance. In order to reply to a repairshopr txt, they would have…
1 vote -
Related ticket Info on Invoice
On your new format, there is no related ticket info on the invoice. Must go back to the ticket to see related info. On your old format, related ticket info was seen on related invoice as well.
1 vote -
Worksheet required per ticket status
I'd like a worksheet to be required to be filled out before it can enter or leave a particular status, even custom status. We have our tech do the work, but they do not mess with billing. We have a custom status called Ready to Invoice. The tech does work, then sets it Ready to Invoice. The a different person handles the billing side, and when an invoice is made its set to resolved then. The tech should have a worksheet completed before it could get to billing. thanks
1 vote -
save on paper
Hi we would like to save on paper printing by incorporating didgital signing to our bookings. What's the best way to do this using a digital signature pad connected to our PC?
1 vote -
sms selector, instead of sms enable.
Could I make a feature request?
To add a field to label mobile numbers with a friendly name.
Then instead of the enable sms button as just “enable”, “disable”. Make it
a selector between “mobile 1”, “mobile 2”, and “disable”.
This will be very handy.1 vote -
1 vote
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Quit switching me to the new UI!
Quit switching me to the new UI!
1 vote -
POS AGREGAR TIPO DE MONEDAS CONVERCION
EN LA FRONTERA DE MEXICO Y USA, SE CO RA EN DOLARES Y PESOS, POR LO QUE ES IMPORTANTE TENER ESA OPCION AL MOMENTO DE TOMAR EL PAGO
1 vote -
Disable/Enable choice on BCC to myself from the customer portal.
I know I am sending a portal invite to the customer. I would like to have a choice to enable or disable it, please. Or possibly set up someone else to receive the portal invites.
1 vote -
Have the ability to choose a specific payment method on a per invoice basis.
For example, when an invoice is over $1000, we only allow our client to pay by check. I would like to have the option to put on the invoice what payment methods we will accept. We used to have that feature in QuickBooks and it was great.
1 vote -
Restrict product based on ticket type
When repair a device and make an invoice, you can use only spare parts linked with the diagnosed model
1 vote -
Customer ticket replies.
When we reply to customer within a ticket. It only sends an email to the person who started the conversation. We would like if a team member replies to the customer and the customer replies our whole team get the email reply instead of one person.
1 vote -
sms in estimate
It would be easy if SMS service would be available in estimates as well.
1 vote -
RMM Integration - Comodo One
Comodo One RMM is up and coming and we are rolling it out to our clients. No as expensive as others - RMM is free BUT add any module i.e. AV and then its not.
1 vote -
Allow notes on leads.
We always call to follow up on leads and it would be beneficial to be able make notes on what was discussed, without processing into a ticket.
1 vote -
add a PO link to tickets
Link PO's to the ticket- even create a link to create one from the ticket and integrate the parts needed.
1 vote -
Link Vendors to Assets
When creating assets for clients, we always ensure that the vendor information for that asset is entered so it's easier for technicians to get the vendor on the phone as quickly as possible.
Imagine you have a ticket open for a failed firewall or LOB app that isn't functioning as expected. You have the firewall or app attached to the ticket as an asset. Click on the asset and the support information for the device or software application is displayed, including serial and/or account number.
I create my vendors in the Vendor List, but now I also have to duplicate…
1 vote
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