It would be nice if there was a phone call management module that integrated with Repairshopr.
We log all incoming and outgoing phone calls. Not all of them are for repairs. Having a phone log / call database type feature that could be used for both non repair calls as well as repair calls. A phone call from the call log could be potentially turned into a ticket. Otherwise, when the phone call issue was completed, the ticket for that phone call could just then be closed.