I suggest you ...

Allow scheduling of ticket updates

Allow users to schedule updates to tickets. For example, you start a hard drive clone at closing time, you can then type "Hard Drive clone complete." when you start the clone and schedule it to post that at 9am the next day.

1 vote
Vote
Sign in
Check!
(thinking…)
Reset
or sign in with
  • facebook
  • google
    Password icon
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    j shared this idea  ·   ·  Admin →

    1 comment

    Sign in
    Check!
    (thinking…)
    Reset
    or sign in with
    • facebook
    • google
      Password icon
      Signed in as (Sign out)
      Submitting...
      • Michael Miller commented  · 

        I want to add a hearty 'yes!' to this, but for another reason. I frequently have time to respond to tickets in the evening, but really, really don't want customers thinking they can get ahold of me at that hour. It would be awesome to pound out a bunch of communication and then have it send off early the next morning.

      Feedback and Knowledge Base