General
3764 results found
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Notification when ticket is auto created from lead
Really need a notification when a ticket is auto created from a lead.
1 vote -
Macro recording feature would be a nice option. (step by step - work flow creation)
I would love to see a Macro recording feature that allows you to customize the steps in a process. This would allow for custom work flows or processes that you use most offten.
1 vote -
POS upgrades
Bigger buttons for touchscreens, better support for Printing and checkout flow would be useful instead of having to keep pressing POS button to return to POS after each sale. There are a number of very good looking and feature rich online POS Apps on the market line 4EPOS for a possible linked App...??
1 vote -
add more reports to the inventory, like Accessories, Parts, Repairs and so on
add more reports to the inventory, like Accessories, Parts, Repairs and so on
1 vote -
Custom leads acknowledgment template
Currently we can edit the leads acknowledgment email by going to admin>leads preferences. However the only customization that is available is a basic text editing feature. I purpose that you add the ability to edit this template under ADMIN/ PDF/EMAIL template editor along with the rest of the email templates.
1 vote -
Add ticket url, ticket number or customer profile url to Marketr
When a customer replies to the generic Marketr email there is no way to know what they are referencing without opening RepairShopr, then the customers profile and the ticket or invoice. In fact, in some cases as with corporate contracts where they have had more than one ticket within a couple or a few days, it's completely impossible to know why the email is about.
As an exaple, we received an email a couple weeks ago from a customer whom brought us several phones, tablets and a laptop with a touch screen.
In his reply to Marketr, he said that…1 vote -
allow manual over-ride of dates and times
It's very often not possible for us to update tickets in real-time. We'd like to be able to manually enter the dates and times the work was actually carried out.
1 vote -
Subtotals in aging report
It would be great to break down the aging report further into subtotals for each aging category such as current, 1-30 days, 31-60 days, etc.. and then show a total for all aging invoices.
1 voteIsn’t that sort of what we have on top of the invoices page?
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Limit items to specific clients
It would be convenient if we could tag inventory items as restricted for sale to certain clients only.
1 vote -
Add a "Pay All" option to Paypal
Currently if a customer clicks the Paypal button on an emailed invoice it only gives them the option of paying for that specific invoice. A few of my customers are confused and think that it pays all open invoices. Can we add a feature that allows for this so the customer only has to go through the payment process once when using Paypal?
1 vote -
"Add Manual Item" Checkbox for Inventory
On an Invoice or Estimate you already have an "Add Manual Item" area. I think it would be great to add a check-box to that area. When this check-box is checked it would add the item to Inventory when the item is added to the invoice, then clearing the check-box for the next manual item. This would help a lot if you sale an item for the first time that you feel like you will sale again.
Thanks
1 vote -
Mobile pricing page
Mobile pricing page needs work. It just shows a bunch of green check marks without saying what they mean.
1 vote -
Add customer's name next to ticket number on TICKET GETTING STALE email.
friendly reminder, tickets need a diagnosis comment to update the workflow and change the status from pink.
Make a ticket comment with the subject "Diagnosis" for these tickets.
4211 - Customer Name 1 - Laptop won't boot. Died while using system.
4213 - Customer Name 2 - Laptop not charging1 vote -
Make MaxFocus integration clearer
Setting up MaxFocus integration the API host looks like it's filled in but it's not, causing the token validation to fail (doesn't say the host is missing/bad). After a few failed attempts I realized that it was only an example text (very slightly less dark than actual text in a field). I'd suggest actually either prefilling the field or not having the example text.
1 vote -
Make ScreenConnect integration clearer
Similar to MaxFocus integration issue. With the Screenconnect integration it's more obvious that it's an example (myshop) so that's less confusing, but it implies that you have to have a long url with subdirectories to an extension which isn't all visible in the text box. Going to the FAQ for more information it's shown you don't need any such long url, just the basic domain without even a slash.
1 vote -
Different Pricing for the same item
I Would like to have the ablity to have different pricing for the same item. My company has multiple stores in different states. Not every store has the same price for the chargers.
1 vote -
How can I print all tickets for one customer?
I have one customer with 12 open tickets and would have to print each ticket individually
1 vote -
Present List of Open Tickets in Date Order & Allow Sorting Options
After using the API to create a Customer Profile URL, we noticed that the list of open tickets are appearing in order by ticket number as opposed to date. Could you please make it so that tickets are displayed in date order with either the most recent on top or a toggle that allows us to switch back and forth? Could you add a setting that could be appended to the URL or included in the call that would set the default for our user?
1 vote -
Send receipt for payment on automatic triggered mailing
Send automatic mailing 1-2 days after payment form has been completed - thanks for payment, follow us on social media, contact details etc. Can we automatically attach the receipt for the payment to the auto email?
1 vote -
Email Status on invoice
It would be nice on the invoice if it showed in BIG letters somewhere if it's been emailed yet or not.
1 vote
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