I suggest you ...

Add customer's name next to ticket number on TICKET GETTING STALE email.

friendly reminder, tickets need a diagnosis comment to update the workflow and change the status from pink.

Make a ticket comment with the subject "Diagnosis" for these tickets.

4211 - Customer Name 1 - Laptop won't boot. Died while using system.
4213 - Customer Name 2 - Laptop not charging

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    Traci McMahan shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →

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