General

  1. Ticket automation to change status of ticket when appointment has passed.

    I would like to have the status changed when an appointment has passed. this will allow other ticket automation to run after and keep some from running durring.

    for example. we have reminders sent to the tech when ticket have not been updated in x hours when in progress or new. when I schedule a ticket I change it to "scheduled". I want to have it back to "in progress" when the appointment has passed.

    1 vote
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  2. Add bulk action bullets to Parts

    I think it would be much faster to click bullets or check boxes for marking parts received today. In addition I think the action mark parts ordered today would be a nice feature as well.

    1 vote
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  3. list relevant asset name on tickets screen

    For quickly viewing jobs by an asset number, or relevant part number. (for example by scheduling when scheduling needs to see what assets are in the shop without opening each ticket)

    Currently Im manually putting the asset thats being repaired in the subject. However, it would be very helpful to have the asset populate on the table and in the downloadable CSV file.

    1 vote
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  4. Add Notes or Reason Why the customer declined the estimate

    Adding a pop-up box, when the customer presses the decline button on an estimate from the customer portal. Allowing them to give a reason why they declined the estimate.

    8 votes
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  5. CUSTOM WORKFLOW BETA ENHANCEMENT

    ALLOW CUSTOM TICKET WORKFLOW TO START WITH "ASSET" SELECTION. CURRENTLY ADDING THE ASSET SECTION ONLY ALLOWS YOU TO CREATE A NEW ASSET. SELECTING AN ASSET SHOULD AUTOMATICALLY INPUT CUSTOMER DATA. (WE WORK ON THE SAME ASSETS OVER AND OVER)

    1 vote
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  6. Zoho Calendar Integration

    Synch RepairShopr with Zoho calendar. The two integrations you support Gsuite/Office 365 are both high cost/user compared to Zoho email/calendar.

    10 Techs at $6/each/month is quite a bit more than 10 Techs at $1/each/month.

    Zoho makes great email but having to use two calendars is inefficient.

    3 votes
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  7. custom contract form builder/esignature

    There is a lot of posts about adding different contracts (MSP, Clone, Credit Card, Bulk hours and others). It would be really nice to add something like wp-esignature. We could build contacts, data would be pulled from repairshopr to build a contract that could be emailed from repairshopr to the customer.

    4 votes
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  8. Vendor access/Dispatch

    We have a few outside vendors, like general contractors, wiring contactors data recovery and outsourced tech shop. In Autotask you could assign a vendor to a ticket and the info would be emailed to them, and they would communicate via a 'sub' ticket.

    3 votes
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  9. Accountant Accounts

    We have an outside accountant that mainly pulls reports and timeclock. I would be nice to have a free accountant account that we could link to your QuickBooks accountant.

    3 votes
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  10. MSP Re-Pricing

    The pricing for the Current MSP toolset at $29 per user is higher then we paid for Autotask (If we had 3 users), think if we need 5 or 10 users, for $389 a month I would not be with repairshopr. I think a better model would be more like the premium feature pricing. I would pay $10 a month (Per RepairShopR domain not per user). I would pay $10 a month for WebHooks.

    As I am already using ITGlue I had an API sync built that does what I need (Thinking of putting up on github), and as its…

    3 votes
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  11. Quoting vs. Estimate

    Our business is quite interested in going ahead with RepairShopr as it ticks a lot of boxes for us, expect for one major (to us) feature. At the moment the Estimate system available within RepairShopr seems to be locked into the start of the workflow, and not much ability to be used at any other point in it.

    Our business is majority focussed on repairs and currently receive around 100 jobs a week. Of the non-warranty jobs from these we need to quote the repair before completing work, so quoting is a fairly big part of our work.

    The process…

    4 votes
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  12. iOS and Android app printing

    Currently there is not a print function from the app, It would be very handy especially when you go mobile with a ipad or other tablet. i.e. printing invoices

    1 vote
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  13. GLOBAL ASSET CUSTOM FIELDS

    many assets may have different types, but common fields. Such as "asset location" or "asset owner " or "asset birthdate." Currently we would have to create each custom field, inside each asset type. Id like to see the ability to create custom fields right at once for all assets.

    1 vote
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  14. API Endpoint to Manage Customers/Accounts Credentials

    Data Protection regulations / GDPR imply that personal data retention should be justified by valid reasons.
    Once a ticket is processed and closed, there is no longer any need to retain users personal credentials.
    It would be ideal to be able to automate deletion of such credentials data either by automation ( so many days after ticket is closed) or have an API endpoint to manage that.

    1 vote
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  15. Notification event upon Intake/Outtake form notification

    Please add a notification event in the notification center upon InTake or OutTake form notification.

    Our workflow would require this to fire so we can trigger other systems we use...

    Thanks

    3 votes
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  16. How to Note Referral Source for Each Purchase

    Make an option to note a referral source for each purchase?

    Customers may be initially referred by one source, and become a frequent customer.

    However, frequent customers may be drawn in with online promotions, and it would help to be able to track that as well.

    This could cause each individual sale to be a different referral source, but there's no way to note this each sale, unless you make the referral source a line item in the invoice--which is more convoluted when attempting to track each purchase.

    1 vote
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  17. lo pueden poner en espanol ?

    me gustaría que estuviera en español

    3 votes
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  18. Deposits to Invoice instead of Payment Screen

    Currently, when going through the deposit taking workflow, you're taken directly to a payment form once the amount of the deposit has been entered, or a preset deposit selected.
    We like to include notes about what it is our customers are paying for on the invoice, how long the warranty will be, etc. It is impossible to have predefined deposits for the wide array of parts that we might order, for example.

    With the current system, my technicians are supposed to disregard the default payment screen, go over to invoices, and then input notes before processing payment.

    On occasion, someone…

    3 votes
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  19. Add custom URLs to home screen for staff users

    BE able to add custom URLs for external websites to allow staff members quick access to sites for company use, for example, Booking holiday off or claiming back milage.

    3 votes
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  20. Marketr Color text

    It would be GREAT if we could use Color Text in marketr for email marketing. It makes the emails more appealing.

    5 votes
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