General

  1. Send emails based on client asset age

    Hello,

    Would it be possible for Marketr to be able to email clients when their computers hit certain ages? I was thinking this could be tracked using the asset management ability of Repair Shopr, and that as certain assets age Marketr could email the client about that specific asset (for example "Your Thinkpad E590 is 3 years old and is now due for a hard drive check up.")

    Thank you for all you and your team do.

    Have a great day and stay safe!

    Sincerely,
    - PotterVilla Applied Technology

    3 votes
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  2. Update ticket status automatically within the canned response option.

    I love that we now have the ability to change the ticket status from within a comment, but I would love to see it go one step further. I would love to be able to attach a ticket status to a comment automatically, when a canned response is used. It seems that, at least for my shop, if we are writing the comment ourselves then its easier to remember to change the status. But there is something about using the canned responses that bypasses that whole thought process. I can spend a lot of time every week asking my techs…

    2 votes
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  3. Sort issue categories

    I've been asking for years... Can you please alphabetically sort issue categories, especially in the device repair widget? This makes it much easier for a client to find the issue they are having. I think all categories should really be sorted alphabetically. Thanks for your consideration.

    1 vote
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  4. Additional templates for tickets

    Repairshopr already has the additional templates for invoices. This gets assigned to the customer. I need this same functionality applied to tickets. I would like to create a ticket template and assign it to customer. We have online repair affiliates that have their customers direct ship to our lab. We then will repair the device and ship back to the customer with the ticket as a record. It would be great to edit the ticket so that it was branded to reflect the original seller.

    3 votes
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  5. Security Changing Product Cost

    Perhaps there is a misunderstanding regarding edit products and view costs. If I select only view product costs, staff are unable to see look up product details nor see costs UNLESS Global Admin is turned on and with this turned on, they are able to "edit" costs. My understanding that Global Admin gives full access and ignores all security settings. Currently there is no way to monitor changes to product costs if all salespeople are global admin. Isn't security for situations like this. So if you could clarify how we can give salesman security levels where they can look up…

    0 votes
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  6. sorting by ticket status: always put "resolved" at the end of the list.

    When I sort by ticket status, it sorts alphabetically. It's nice that "ATTENTION" and others jump to the top, but then I have to scroll way past all those "resolved" to find the status "waiting on Customer" or "waiting payment."

    How about this instead: When you click to sort by ticket status, don't just alphabetize the status! Put resolved last, even perhaps by the date it was resolved, as a bonus. But in any case, put ALL types of UNresolved tickets at the top of the list--THAT is what I want to see at a glance!

    1 vote
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  7. Create Invoice from Woocommerce when order is created not Completed

    I would like repairshopr to receive an invoice from woocommerce when the order is created so when customer requires invoice for payment or backorder we can still invoice them and when the order is paid is shows on repairshopr so we can also print packing slips before shipping as currently we have to wait for the order to be complete before the invoice shows in repairshopr

    10 votes
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  8. custom widget

    The custom web widget is a great Repairshopr feature but it lacks the ability to send a customer a custom email when a ticket is created using the widget. Please add !!!!!

    0 votes
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  9. Add financial information to assets

    Our company only does internal service. It would be great if we could add financial information for each asset which could transfer to Quickbooks so we can track depreciation. Being able to track this information could also help other companies sell new machines by pointing out how much as already gone into the machine.

    1 vote
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  10. Email address issues

    customer has a gmail address and it's xxx.xxxxxxxx@gmail.com and it doesn't show up as a valid email address.

    1 vote
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  11. Button to add new data to drop down boxes fields

    Having a button to add new data to drop down boxes fields on the fly when filling out a form.
    E.g In new ticket under issue type have the option in dropdown to add new

    1 vote
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  12. Allow secondary email for contacts

    While we are all shifting to work from home, it would be very useful if we could add a secondary (personal) email to our contacts.

    1 vote
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  13. BCC Field in Marketr for Trust Pilot

    A BCC field in Marketr will enable us to send an email to Trust Pilot to automatically ask the customer to review us. At the moment we cannot easily do this .

    3 votes
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  14. purchase order numbering

    i would like to set the last number to go from for purchase order numbers just like invoicing and estimates

    1 vote
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  15. SMS Invoice or Estimate to Customer

    Have the ability to SMS an invoice or estimate as a link to a customer's mobile number. A competing work flow software (Servicem8) allows sending an invoice or estimate as a link to their mobile number, and the customer clicks the link to view/pay or view/approve the invoice or estimate.

    1 vote
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  16. ticket on hold

    I would like a way to put a ticket on hold, for example, a customer replied and says, ill be back in two weeks - and will come in then. i would like to be able to have that ticket removed from the mail tickets list until a set time.

    3 votes
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  17. Asset Credentials

    We would love the ability to have credentials on assets the same way we do for documentation and customer details.

    1 vote
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  18. Inventory product photo to be show under line item in estimation

    it is a good idea to show inventory part photo under line item (thumbnail view) when generating estimation. this is may not necessary for computer parts but it is very important for general repair shops. the customer could have an idea what is the part exactly is that to change. also supporting to minimizing many communications between customer and service office.

    1 vote
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  19. intake form required

    Give an option in Tickets Settings to make the intake form mandatory on all tickets.

    1 vote
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  20. Create an "Order" module

    Instead of just having invoices and tickets, also have a "Order" option that allows you to place an order, take a deposit, link to a PO, then when a product arrives, convert the Order to an Invoice, which satisfies the General Ledger account. Basically the "Parts" option, but with inventory tracking. This way orders for computers, accessories, etc, aren't blended in with your Tickets, and aren't "Invoiced" before the product arrives or leaves your store (which thus removes out of your GL acct)

    6 votes
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