General

  1. Inventory Product Analysis-Show product history IN and OUT

    To audit a product/sku (see a products history in and out by date) - I have to manually add the totals from all Purchase Orders- then manually count the SOLD invoices from Product Instances. The export to CVS feature should have a qty field so a auto-sum could quickly add them. Most desired is a Export to CVS or Report listing a product/sku Begining with On hand total then a list showing Dates Received and Sold together sorted by date- You can see the history of the product flowing in and out. Very helpful to us when looking for errors.

    1 vote
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  2. Bring all parts order info through to the e-mailed notification

    When a part order is made, I get an e-mail to order the part. Problem is, the email only carried through the URL of the part, nothing else useful. I would like the e-mail to include ALL information in the part order including description, URL, quantity, cost, price, what kind of shipping they want, etc. Also, it should have a link direct back to the ticket and part order, not just the customer page and parts module.

    Finally, if a change is made, then another email with the highlighted change should come through.

    5 votes
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  3. Please make lists alphabetically sortable

    Hello,

    I have requested this several times and here I go again. I'm speaking specifically about the Device Repair Widget. When I create a new widget device, I would like the options list to be sorted alphabetically. I'm always coming up with new problems to add and I would like it to be sorted appropriately after being added to the list. This would also give customers who use the widget a cleaner, easier way to find their specific problem they are having with their PC rather than looking through a mess of problems in random order. Make sense??

    Thank you…

    1 vote
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  4. Clone Lists in worksheets

    I love how customizable the worksheet are but they are a pain to build. I know you can clone the entire list, but it would be nice to be able to clone each drop down question and just rename it.

    1 vote
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  5. Add Inventory to Stock Take Lists via

    I have stock take lists created for various sections of the store.

    When im adding in inventory, i would like a feature to be able to add it to a stock take list as well from with in the product window.

    Now what i am doing is adding the inventory and then adding it to the stock take list manually, to be able to avoid missing an item off the list, i think it would be handy to be able to see and do this from the product page.

    Regards

    1 vote
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  6. Ability to link tickets

    example:From an existing ticket the ability to click New > Linked Ticket would be swell:) Also, the ability to view the linked subordinates from the main ticket window would be nice

    5 votes
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  7. Add invoice aging to scheduled reports

    I would love to be able to automatically send me the invoice aging report every Friday. We currently use the invoice reminders feature, but when the open invoice goes past 60 days it needs to be called on.

    1 vote
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  8. Suggestion Ticket Printing

    I would like an option to choose Dymo label printers for different users. If I print out, it will be sent to my Dymo, and if a Co Worker prints out, it goes to his printer. Would that be possible?

    Thanks in advance

    1 vote
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  9. Input Purchase Orders > Supplier Invoices

    Currently POs feature is quite vague. There is very limited information that can be added. I am suggesting that:


    1. POs can be used to log a current purchase order (and this would include individual items that were ordered and their cost).

    2. There's often delivery charges attached to a PO. This needs to be added.

    3. POs would be linked with both parts and inventory, giving us the users the ability to decide if items in a PO should go to parts or inventory. Repairers who don't have a shop most often do not need a big inventory, but order specific parts…
    10 votes
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  10. Enable Quickbooks online inventory and Purchasing

    We need to use QB inventory and purchasing.
    Enable RS to read and write to those functions rather that RS inventory and purchasing.

    4 votes
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  11. Stop making us scroll down - Most commonly used items "above the fold"

    When I take a payment to scroll down to hit the "Take Payment" Button. In tickets you have to scroll down to see the full customer information.

    There is so much wasted space at the top of RepairShopr screens it's just nuts.

    Asking for a signature on a check deposit is crazy.

    Please work on your UI rather than some of the features that are coming out on "Feature Friday"

    41 votes
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  12. Sticky ticket history notes

    It would be a good idea to be able to create a/or sticky ticket note(s).

    This would allow any ticket note to be marked sticky so it sits at the top of the ticket history. The reasons for this would be varied, but in our example, we often have customers sending a ticket note to use a different delivery address, or, some other important info that we do not want buried.
    I was thinking maybe having an option to make any history entry as sticky, a check box so it can be made sticky and they released if and when…

    3 votes
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  13. Add Supplier Ratios to Inventory

    Every Inventory Management System should have this option:
    allow the user to input a Supplier Ratio value which will calculate appropriate quantities and costs for inventory that is purchased or sold in differing quantities.

    For example:

    I just placed an order for a product that comes in a 10 pack. We sell them individually. Each time I order this item, I must recalculate the numbers for what my individual cost per item is, and also adjust my quantity appropriately.

    If, instead, I had a Supplier Ratio value, I could input into a PO that I purchased 1 (pack) at its…

    3 votes
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  14. Widget flow

    When creating a widget flow, in the "Customer Info" step, it would be nice if the Business Name and Phone fields could be hidden with the tick of a box like some of the other fields. I have a booking widget setup for residential clients and they don't need to see the Business Name field. Thanks!

    1 vote
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  15. Send emails based on client asset age

    Hello,

    Would it be possible for Marketr to be able to email clients when their computers hit certain ages? I was thinking this could be tracked using the asset management ability of Repair Shopr, and that as certain assets age Marketr could email the client about that specific asset (for example "Your Thinkpad E590 is 3 years old and is now due for a hard drive check up.")

    Thank you for all you and your team do.

    Have a great day and stay safe!

    Sincerely,
    - PotterVilla Applied Technology

    3 votes
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  16. Update ticket status automatically within the canned response option.

    I love that we now have the ability to change the ticket status from within a comment, but I would love to see it go one step further. I would love to be able to attach a ticket status to a comment automatically, when a canned response is used. It seems that, at least for my shop, if we are writing the comment ourselves then its easier to remember to change the status. But there is something about using the canned responses that bypasses that whole thought process. I can spend a lot of time every week asking my techs…

    2 votes
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  17. Sort issue categories

    I've been asking for years... Can you please alphabetically sort issue categories, especially in the device repair widget? This makes it much easier for a client to find the issue they are having. I think all categories should really be sorted alphabetically. Thanks for your consideration.

    1 vote
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  18. Additional templates for tickets

    Repairshopr already has the additional templates for invoices. This gets assigned to the customer. I need this same functionality applied to tickets. I would like to create a ticket template and assign it to customer. We have online repair affiliates that have their customers direct ship to our lab. We then will repair the device and ship back to the customer with the ticket as a record. It would be great to edit the ticket so that it was branded to reflect the original seller.

    3 votes
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  19. Security Changing Product Cost

    Perhaps there is a misunderstanding regarding edit products and view costs. If I select only view product costs, staff are unable to see look up product details nor see costs UNLESS Global Admin is turned on and with this turned on, they are able to "edit" costs. My understanding that Global Admin gives full access and ignores all security settings. Currently there is no way to monitor changes to product costs if all salespeople are global admin. Isn't security for situations like this. So if you could clarify how we can give salesman security levels where they can look up…

    0 votes
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  20. sorting by ticket status: always put "resolved" at the end of the list.

    When I sort by ticket status, it sorts alphabetically. It's nice that "ATTENTION" and others jump to the top, but then I have to scroll way past all those "resolved" to find the status "waiting on Customer" or "waiting payment."

    How about this instead: When you click to sort by ticket status, don't just alphabetize the status! Put resolved last, even perhaps by the date it was resolved, as a bonus. But in any case, put ALL types of UNresolved tickets at the top of the list--THAT is what I want to see at a glance!

    1 vote
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