General

  1. Deposits to Invoice instead of Payment Screen

    Currently, when going through the deposit taking workflow, you're taken directly to a payment form once the amount of the deposit has been entered, or a preset deposit selected.
    We like to include notes about what it is our customers are paying for on the invoice, how long the warranty will be, etc. It is impossible to have predefined deposits for the wide array of parts that we might order, for example.

    With the current system, my technicians are supposed to disregard the default payment screen, go over to invoices, and then input notes before processing payment.

    On occasion, someone…

    3 votes
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  2. Add custom URLs to home screen for staff users

    BE able to add custom URLs for external websites to allow staff members quick access to sites for company use, for example, Booking holiday off or claiming back milage.

    3 votes
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  3. Marketr Color text

    It would be GREAT if we could use Color Text in marketr for email marketing. It makes the emails more appealing.

    5 votes
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  4. Multiple Business Under Master Account

    I would like to be able to have multiple businesses that are branded differently under the same account. Big-chain option doesn't support this.

    I have a second business I'm taking over that is different from my current one, but I think Repairshopr would fit nicely for what I am doing.

    Don't want to have to go between different accounts all the time.

    1 vote
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  5. 3 votes
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  6. Implement Item Matrices

    Put item matrices in place. The current system's "capability" for handling items with multiple variations is sad. I'm sure that many shops could use this functionality not only for serialized inventory, but for things like Samsung charge ribbons that are carrier specific for each model in some cases. Help us keep our inventory cleaner and more organized!

    1 vote
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  7. Change the system handling of serial numbers.

    I added 9 serial numbers to a purchase order and then found that I needed to delete the PO. After deleting it, I am unable to use the same serial numbers on a different PO. This is because, even though they were NEVER actually received, the system still created product instances. When I tried to use the serial numbers on the CORRECT PO, RS informs me that the SN is already in use.

    1 vote
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  8. 1 vote
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  9. Ability to edit item price in invoice via RepaiShopr Lite iOS APP :)

    Amazing job on the app guys! Fast check in process, user friendly interface. Only thing is, that when we have to edit a price we always find ourselves having to switch to a computer when a price in an invoice needs editing and slows down the workflow. I may be wrong but shouldn’t be too hard to implement. Would immensely appreciate it. Thanks in advance! You can do it guys we believe in you!

    1 vote
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  10. Advanced Service Billing ideas

    Reoccurring invoice are great but lack alot of necessary things such as pro-rating and the ability to change other prices based on thing being billed. Here is my ideas:
    Have an option to turn on Service Billing
    on the customers page you will have a place to add services that are billed on a monthly billing date. The services will be a inventory service or item plus a set of rules much like a contract. If say we have a customer that goes with our MSP package that does not include onsite service but does include remote service then when…

    5 votes
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  11. make the selected day clearer when scheduling an appointment

    The current interface when creating a new appointment should display the day as well as the date.
    Keep the calendar grid to select the date (far preferable to a drop-down list), but also display the day next to Time above the sliding bar
    ie:
    Time -- Day
    14:30 Mon 12th
    Hour
    [-------------|---------]
    Minute
    [-----------|-----------]

    This would make it far easier at a glance to confirm the appointment is set for the correct day

    3 votes
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  12. give some love to returns manager functionality and ease of use

    Specifically regarding the returns manager, not any other function.

    You can search all things through "search all the things" but that still doesn't do anything remotely viable where the returns manager is concerned.

    When you search for the items in the returns manager to restock, return, manipulate it however, it doesn't pop up unless you find the name of the item itself and then sift through the results.

    You can search for specific indicating numbers or searchable (...what SHOULD be searchable) terms to pull up specific items without having to search for a generic line item and sifting through the…

    8 votes
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  13. Integrate With Facebook Leads

    Need to be integrated with Facebook leads so we can funnel leads directly into RS!!

    https://www.facebook.com/business/help/908902042493104

    1 vote
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  14. Appointment reminders should go to the assigned contact of the ticket.

    I created an appointment from inside a ticket, and the confirmation email went as expected to the ticket's assigned contact, but the problem is that the appointment reminders went to the primary contact, who rang me to ask what it was all about.
    Unless you are dealing with customers that have only one contact, the primary one, this is a PITA to have to remember to turn off appointment reminders every time you create an appointment with a secondary contact.

    Is there any way to set the reminders to go where they should, ie the person (contact) who I made…

    4 votes
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  15. Enhance store credit with use of adjustment (credit) notes, which are basically negative invoices.

    Currently there are a few ways to give a customer store credit as outlined here: https://feedback.repairshopr.com/knowledgebase/articles/246593-store-credit-and-customer-credit

    Option 1. Too single purpose, and isn't designed for giving general credit.
    Option 2. Seems good because it's associated with a transaction, but if you use discounts for prepaid support, then it fails. Because the refund is only for the discounted paid amount.
    Option 3. This would work - but there is no audit trail. This is dodgy, and made my book keeper cringe.

    The fix is simple, generic and can cater for ANY store credit situation, in particular discounted prepaid labour, which is…

    1 vote
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  16. On Purchase orders Checkin. Have a back orders, or split into new PO

    This has been partially discussed in other threads; however I think we have a bit of a different take on it.

    If you create a PO for say 20 of an item A. The supplier only has 15 of each so you get a delivery of the 15 with another 5 on back order. You can accept in the 15 delivered items, which creates 2 line items currently in the PO, however the PO cannot be Finished, which sounds reasonable, but it is a problem.

    The suppliers will send us the 15 delivered on one Invoice, and when the remaining…

    1 vote
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  17. Editing cost in current items list

    At the moment the only way to edit cost is by doing so when the item is first introduced, or by creating an invoice for it.

    This means that the item cost cannot actually be viewed while it's in the current items list. Is there a way to at least put the item cost in the same section you have the discount drop downs in?

    1 vote
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  18. Vendor - Credits

    We have vendors that give us a credit for items we have returned to them under warranty. I would like to be able to record the credit under the vendor and be able to apply it to a purchase order.

    6 votes
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  19. Add Mr/Mrs/Miss before Name in Customer

    Simple Dropdown box, befire first name that offers a Title choice.
    We have customers whos first name could be male or female..

    Alex / Chris / Jo / Taylor

    Some of my staff members have had some embarrassing faces when nearly saying sir or madame to the wrong gender customer!

    :D

    3 votes
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  20. Add Business Phone as a tag in the template editor.

    Currently I can set {{customer_phone}} or {{customer_mobile}} on a template, but I can't find a way to do a work phone number field. Perhaps I'm overlooking it, but if not this would be a useful feature to me as I have customer's with all three contact options, including some who prefer contact at different numbers throughout the day.

    1 vote
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