General
305 results found
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Ticket title on the dashboard description
It would be very helpful to have the ticket title apart of the dashboard short description. (Email isn't helpful at a glance if space needs to be made)
3 votesWe’ll be looking at the dashboard for further improvement.
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Mobile Barcode or App.
Being that a lot of us in the shop use iPhone's or iPad's; having a mobile barcode option to quickly pull up a client would be very handy. I'm not sure if this can be done via the mobile version of the site or not but also an App (even if just tied to the mobile version website) would be awesome!
13 votes -
5 votes
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Add Source Description to Vendor Profile
It would be nice to have a primary reference note for each vendor in the system. Some vendors have dumb names and it's hard to remember what we use them for. I'd like to make their primary field identify what we use them for - like ABC Manufacturing Inc (Laptop Chargers).
1 vote -
Ability to sync Google Tasks with dashboard reminders
I am sure the Google Tasks API is just an extension of the Calendar API - It would be great if I could have all of my reminders/tasks in one place (especially on my mobile/tablet). How easy would it be to implement this?
8 votes -
Setting up reports to auto run and email to employees
Looking to have the payment report sent automatically every night to our closing employees who do not have admin rights and also having a way to only run and send this for a specific date range
20 votes -
Customizable Templates
It would be nice if we could create custom templates using the foundation already in place with the invoice template features. I am thinking along the lines of custom letters, proposals, etc using the same tags already being used on the invoice templates. We often send letters to customers or potential customers introducing ourselves. It would be nice if we could create a template for that type of thing using the tags already in repairshopr so that it automatically populate name and address information. Maybe even create a tag for ticket or asset name so we could refer to that…
11 votesInteresting idea. We’ve had some people repurpose a template they’re not using (Estimates, for example) in exactly this way.
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Allow common/favorite parts to be saved in Parts section
It would be very helpful to be able to store information for parts we need to order all the time and generally do not keep in stock. For example, when creating a Part Order for a ticket, it would be great to be able to either manually type in the part information (as you can now) and select from a drop down menu of common parts. Kind of like the Inventory section, but instead of saving info for parts you have in stock, simply bookmarking/earmarking common part info to be used repeatedly when creating Part Orders.
3 votes -
Call log / call back
We have several techs with different duties. It would be great to add a call back log. Right now we have the in shop ppl email each tech when they need to call someone back. It would be awesome to be able to put the calls into RS and be able to mark them called back or maybe convert the call info to a ticket. I was thinking the lead section would be able to do this with a little adjustment. Or do a call log button. It would also be good if you could assign the call back to…
56 votes -
Add an option to show an Asset as no longer in shop possession.
Currently the system allows asset tracking for clients, but does not show whether the asset has been returned to the client or is still in shop possession.
For example, we have a client that has turned 60 tablets into our possession but needs them returned as they are done. So we currently have 47 tablets in our possession, and have already returned 13. Rather than open each individual asset (and leave room for error) would there be a quick or easy way to mark the asset as returned?
Thank you.
6 votes -
Automatic Customer Type Discounts - "Membership" Perks
It would be great to classify a customer as a certain group. We offer discounts based on the "Type" of customer.
So.
65 and over = Discount at 25% off
Active Military = Discount of 15% off
Veteran = Discount of 20% off
Non-Profit Organizations = 20% off
Employee = 10% above cost
Family Discount = 50% off
Friends Discount = 25% offWe also provide loyalty programs to our clients that prepay services through us on a monthly basis (prepay yearly maintenance or antivirus solutions). Depending on the program they have, they get between 10% to 25% off of…
228 votesFor IT Pros/MSPs you can now set override prices per customer via a contract. The rest of this might take a bit longer
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Allow Customers to Update Their Billing Info
I would love for my customers to be able to log into their profile and view/edit any of their contact information, especially as it relates to billing. It would also be great if they could view/edit/add payment methods (PayPal, credit card(s), ect).
As a bonus it may also be cool to see a simple check box of "save card on file" when customers are paying their invoices via credit card online.
18 votes -
Followup - To Do system for entire staff
Hello~
It would be great to be able to keep an entire team up to date on any special "to-do's" or "follow-ups" that are required. Think of it like a pin up/sticky note system that your entire staff can easily see and update.
Currently, we can only setup reminders for ourselves... as good as we all are... sometimes having other's be able to see these reminders can help get task done if someone falls behind.
The more collective we are... the better we are~ Kind of like the Borg :)
19 votesAppreciate the suggestion. Is the main change that you’d like to see everyone’s reminders in one place? Or would this be a different feature all together?
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Rotate monthly totals on admin page.
I would like to see this months totals on top and last months on the bottom.
1 vote -
More Robust Contact Management (Vendors / Customers / Contactors / etc)
It would be nice if there was a "Contacts" section that stored your Vendors / Customers / Contactors / etc. I would just like to see more options for keeping track of relationships with much more than just customers!
2 votesMake sense. Would you want these to show up in the Customers section, though?
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Clock warning
It would be cool if you could have a popup or email, text etc that could warn you about a running clock.
Also the ability to edit or clear the clock would be good.
The ability to add clocks would be helpful.
1 vote -
Links Tab
(so we could add links to other sites, like our databackup portal, GFI, etc. it would be nice if it could be a shared list and user list) - We try to limit the number of software platforms we use but not all platforms talk well with each other when it comes to integration. I would like to have all of our employees live in repairshopr as base! So a links tab that an admin could maintain would be nice. That way employees don't have to go looking or asking each time they need to look at GFI, or backups,…
7 votesDefinitely like this idea!
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Coupons
One of the things we're looking at adding is a coupon system. What would you like in a coupon system? How would you use it? Who would you offer coupons to and how? How should they be designed? What kinds of coupons would you offer? Please share your comments and feedback here!
46 votes -
Human Resource Management
hi again,
now that repairshopr is constantly evolving into a more robust script,
i would like to suggest that a simple human resource calendar into the script.then all of our staffs will have access to calendar and know their off day from the panel itself,
as the employees, we can manage the time for our employees better, and make proper arrangement for everyone.
7 votes -
Integrate with GSX, and TechDirect
It would be cool to have the asset creator automatically fetch the information on the machine by just the Serial number of the computer, so for an Apple computer it would be with GSX, and Dell would be with TechDirect, or any other sort of API! Cool thought. I know GSX has an API, not %100 of TechDirect.
261 votesWe are seriously considering this, potentially could get looked at closer this summer. Nothing imminent, but we are interested.
January 28th 2016
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