General
3765 results found
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sub status under ticket status
can we request to add new option as sub status under just below the ticket status? sub status just to see by internal staff only. coz not all the status we need to show to the customer. therefor for if you can add sub status will be helpful to internal staff to sort tickets.
9 votes -
Statement email with credit
It would be helpful to be able to send customers a statement when they have credit on their account. At the moment the option to email an account balance statement on the customer page disappears when there are no outstanding invoices but the customer has credit.
8 votes -
Bulk delete attachments on ticket
Since many ticket updates are happening by email, I'm finding that tickets have a number of attachments due to images that clients use in their email signature or embedded images in some automated emails. It gets particularly bad when I merge tickets. I've been trying to delete some of the attachments but it's a very tedious process as it has to be done one at a time, and the page reloads requiring scrolling down to delete the next one. Checkboxes or maybe a nuclear "Delete all attachments" would be nice.
16 votes -
Expand Inventory Reports with additional filter system
We need to be able to filter our inventory reports by location, cost, value, order quantity, etc... the inventory section for reports is very slim and the inability to filter the report is frustrating.
Thank you2 votes -
Quebec taxe
adding TVQ and TPS separately for Quebec user. We got two taxe number for each taxe too.
1 vote -
Credit Card Autopay Option
I would love customers to be able to view their dashboard and add a CC to be remembered so they can either set an autopay limit for when an invoice is under that amount it is approved to be payed automatically or so that it will be more convenient for them to at least add their CC at will so we just have to call them to make sure the payment will be fine with them and we don't need to collect CC information each time.
5 votes -
Share a product roadmap
This is more for the Repairshopr platform as opposed to a specific feature but it would be great to be able to get an idea of what future product developments are in process without having to go by cryptic comments or feedback updates that say "In Progress". Along with that, a simple feed of the recent updates would be helpful because I feel like there are a lot of hidden gems that get missed and it is hard to click through multiple blogs to see them.
4 votes -
Add asset to invoice
It would be helpful to be able to add an asset to an invoice without having to go to the customer profile to do so. The reason would be so that we could sell an extended warranty at the time of payment and be able to add their device quickly without having to click through multiple pages.
6 votes -
[API] Colors
Can you expose the elements colors through the API like (user color, status color, ...) ?
2 votes -
[API] Ticket priority
Can you expose the ticket priority property through the REST API?
3 votes -
1 vote
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Split line item discount into new line item
For reporting it is difficult to see how many discounts my employees give when using the line item discount. It would be great if discounting a line item could create a separate line item to help with reporting discounts.
1 vote -
Add update log to customer purchases
It would be helpful to be able to see which one of my employees made a customer purchase when looking it similar to the inventory and ticket update log. The Customer Purchase report does not show that information either. Other helpful information to add to the main Customer Purchases page would be the same ID number given in the Customer Purchases report.
1 vote -
Search asset list by customer name
Asset manager allows a search by all other categories except for the customer's name. I know this can be found by looking at their profile but it would still be nice to be able to search a customer's name on the asset manager list.
4 votes -
Teamviewer Integration
New to Repairshopr. It would be nice when going into a remote session with Teamviewer that when done, it would create a ticket automatically with the time spent.
9 votes -
Enhance the refund function to refund a custom amount or deduct a restocking fee when returning an item to stock
When processing a refund, I need the capability to be able to return an item to stock, while at the same time refund the customer an amount less than the total amount of the item. Or alternatively, a field to be added to the refunds screen where I can select to charge either a fixed amount or percentage based amount for a restocking fee when the refund is performed.
30 votes -
Add a change customer button to the Estimates screen
I would like the ability to choose a different customer or change a customer's information on the estimate screen, like I am currently able to do from the invoice screen.
1 vote -
Hello, is it possible to add as an improvement, appoint creation for one tech only instead of notifiying everyone of new appointment please?
Hello, is it possible to add as an improvement, appoint creation for one tech only instead of notifiying everyone of new appointment please?
1 vote -
Add Time / Minutes Spent, in Ticket Comment View
When we fill out the 'Minutes Spent' section, it'll go and disappear into a different section (which is fine) BUT, it would be really cool to be able to 'see' this time spent right there in the ticket, either combined total OR just a indication on the ticket comments themselves (individually as they are added)
4 votes -
POS Cash and Card Refinements
Whilst taking a payment in POS module, we have noticed something different than if you Take Payment from an Invoice.
If using card you have to manually key in the amount (unlike via Invoice method which automatically puts it in). This opens up opportunity for errors in keying in incorrectly.So, with a card, have it automatically put in the full amount.
Also, with Cash. Have buttons that can be clicked for common note demominations such as 5, 10, 20, 50 etc. Again just to streamline and reduce any error opportunities.
1 vote
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