General
855 results found
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Integrate with ShipStation
Hey guys,
I'm surprised with everyone commenting about the troubles inherent with Google Cloud Print that no one has suggested ShipStation for printing labels. It's an incredible solution that ties in with our website, poster printing, amazon, ebay, etc.
I'd check it out if you haven't already, but it works phenomenally well and integrates with a ton of tools. Thanks!
11 votesWe have a ShipStation integration that released last year. More info can be found below:
https://feedback.repairshopr.com/knowledgebase/articles/1943197-shipping-integration
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Disable ticket creation from customer portal
We'd like to have the option to disable customer's from creating tickets from their customer portal. This disrupts our ticket flow and causes issues with our techs either missing some of those tickets or us needing to fix a ticket with more information than customer's provide before techs can work on it.
30 votesI’m happy to announce that there is now a Advanced setting to disable the ability for Customers to create tickets in the Ticket Portal!
Navigate to Admin > Ticket Preferences > Advanced > “Prevent Customers from creating new Tickets in Customer Portal” > Save
Once the option is checked, there will no longer be a “Create Ticket” button in the Customer Portal.
Thank you for the feedback on this and we hope you enjoy the new super power :)
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Resolved, but unable to repair. No Trigger Marketr
Obviously, emailing a customer through Marketr and asking them how everything is going after their repair, does not make sense if they did not get their repair done. I understand that there is an option to cancel the job, which means that Marketr will not be triggered, but the way this is implemented adds additional steps, which makes it more difficult for my technicians to remember to do it.
For instance.
Customers comes in for a repair, but decides not to go forward because it is too costly. Customer picks up the device and the ticket gets marked as resolved.…
14 votesWe ended up adding a “Cancel” link in the “Actions” menu on the Ticket page. This should take care of this.. It cancels and marks as resolved.
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Make Worksheets Editable
I forgot to include a dropdown answer for my ticket worksheet, and I cannot just add an answer to that field. Instead, I have to create a new question, and re-enter all the dropdown answers in order to add one.
It would be great if these fields were easily editable, (ex. you could edit the worksheet questions, similar to editing asset custom fields).
Best,
Claire8 votes -
Add a custom form to the Custom Widget Flow
We'd like to be able to collect additional information in the custom widget flow. It could be as simple as adding the custom customer fields as an option in the customer detail widget flow, or the option to create a custom form.
3 votesThis works!
If you have Ticket Custom Fields setup – you can make those show up on the Issue Detail step type.
Our youtube video was made before we added this, but give it a shot!
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Standard and custom labour rates
We would like to request the ability to be able to set labour rates per job type or customer. One rate should be set as the standard rate that is applied to all customers, unless it is changed for a specific customer.
In setting up our new shop, we have added each rate as a different product in the inventory, with a note field added to each customer record to show their current rate. Our account is new and we have not yet done any invoicing in the system, so I am not sure how this is going to work…
32 votesThis is live!
We implemented this through contracts.
Now you can setup a contract for a customer, and set the override price for any products you want.
Now when those products are invoiced to that customer, the override price will be used.
It works with all products, labor, physical goods, etc.
Let us know how it works for you!
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Add full tracking of time clock edits.
Tracking time worked for the purpose of employee compensations is legally required. As it stands right now there is no hard method of telling if a clock entry has been edited or not. My employee could claim that I'm changing clock entries and I have no way to prove (withing RS) that I'm not.
What I would like to see is some sort of time stamp every time a clock entry is edited or manually added. (much like the time stamp we have for inventory edits)
I had an employee threaten legal action because they didn't think their time was…
6 votes -
Walk-in Customer Email Receipts
When ringing out a POS sale with a walk-in customer who doesn't want to spend all the time getting fully checked in and added to the system, a quick ad-hoc receipt emailing method built into POS would be extremely useful.
Sure, we can save to PDF and then email, but that is klunky. If there was a quick way to click "email this receipt" and type in a one time use email that would be extremely useful.
33 votesNew POS features and z-report are live! Look forward to further feedback.
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Location specific calendars
For all of the Repair Shopr clients who have multiple locations, we would like to propose a new feature. Currently, RS has calendar syncing for lead conversion and appointment scheduling. Although this feature is very useful, we are a company who has multiple locations. Because of this, converting leads and scheduling appointments becomes a bit more complicated. We propose that RS as an added value feature should allow clients to separate calendars per each location. We think this would simplify everyone's lead conversions and scheduling process
31 votesShould be filtering to the “current location” now. Hope it’s improved, please send feedback!
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Add the option to "Add Similar" to an existing product.
Often times we have many makes and models of product that are identical or similar with a minor difference. Instead of adding a new product and having to enter all the information including categories, pictures, and notes from scratch again, I would like the option to create a new product based off of the existing product.
1 voteWe added a Clone button to the Product Detail page a while back. Inventory variants is something we’re still looking at for the future but has its own suggestion in the Feedback Forum.
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Partial Refund
Is there a way we can process a partial refund? Currently we have customers pre pay their service but sometimes it doesn't take as long so we refund part of it. can we some how manually enter in the number it should be? example customer pre paid $200 but we need to refund $25
34 votesThis is live with our big round of POS updates.
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android
We would like to have an android app. Thank you!
68 votesWe are going to mark this done as the initial beta is released. There are still a few things to get added to be at feature parity with iOS – worksheets/intake form/etc that will come in the next couple weeks.
Once those are released we’ll start adding features to ios/android simultaneously going forward.
For new suggestions please start new threads.
Thanks everyone for being so patient!
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Allow techs to add CCs to tickets from within the ticket
I would love to be able to add a CC to a ticket from within a ticket. This would be useful if I needed to bring in a manager at the client, or bring in an outside vendor so they can be apprised of the progress or to approve the work
0 votesYou are now able to add additional CC’s directly from the ticket details page.
https://www.evernote.com/l/AgEZJHWx2hdCaKIaMx_OHVjF7NACl1zVnrs
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Discount % by item not entire invoice
Maybe I missed it, but sometimes I need to put a discount on just one item not the entire invoice. Also need to make sure this syncs with quickbook.
44 votesThis is live!
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Prepay hours expire at end of the month
Prepay hours are great, but as an MSP we often sell monthly plans that include, say, 10 hours of support per month. At the end of the month, whatever hours are not used are no longer available. They don't get any "rollover minutes." Would be great to automate this!!
3 votesOn a recurring invoice you can now check a box to make it “reset the prepay hours” before it runs.
Thanks!
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Watchman Monitoring integration
Over all integration with Watchman Monitoring.
Since there is a nice section for assets it would be nice for all our assets in WM to come into RSr for that section.
It would also be nice for the subscriptions in RSr to work with WM, maybe the ability to get those folks to subscribe online.
Of course similar ticket integration to what we had with ZD.
Thanks
1 voteOur version 1 of this is live!
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Add significant functionality to customer purchase module
Hi guys!
I love everything about Repairshopr except I feel there is significant VITAL functionality missing in relation to customer purchases (or Refubs as we call them) which is a significant chunk of our business (and the hardest and time consumyest assets to track).
As it stands, you can create a "Customer Purchase" BUT:
1) You cannot give "store credit" or allocate the payment to an outstanding invoice etc
2) You cannot "buy/trade-in" an existing asset. For example, a customer books in a device (an asset) for repair, we open a ticket, the device turns out to be unrepairable (or…
9 votesThe store credit feature will be changing in the next couple months most likely – but the refurb module is out for beta testing.
http://feedback.repairshopr.com/knowledgebase/articles/866307
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Send appointment confirmation emails based on ticket status
Make it possible to send out separate confirmation emails for appointments based on a ticket status.
At the moment the same appointment confirmation email goes out to customers regardless of whether we are visiting them at their premises, they are coming to see a specialist in-store or we are performing a remote session. This causes confusion as the customer is informed of the address we are visiting even if we are not visiting them!
If would be good if we could automatically mail out confirmation emails based on what kind of appointment has been made. Could this be done so…
3 votesThis has been completed, this is what the appointment types are for.
You can setup separate instructions to go out in the appointment email via the appointment type.
Look at Admin, Appointment Types – and the special instructions area – and then look at the appointment emails where you can include a tag to insert those special instructions.
This is how you can make those emails all very different from each other.
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Show ticket chargees
It would be good to show the ticket charges on the ticket screen rather than having to open ticket and hit show chatges everh time to keep from giving out free work if tech doesnt put chrges in
7 votesgreat idea!
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Make it so that you can still use the RepairShopr iOS app for tickets even if you can't delete tickets.
Currently tickets are disabled in the iOS app if you don't have full permissions. So technicians that you wouldn't want to be able to delete tickets are no longer able to view, add to or do anything with tickets in the app. This should be changed to have tiered permissions as the rest of RepairShopr does.
3 votes
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