I'm not sure I compute - my techs and I talk back and forth in private all the time - each entry is a new private comment. Is that a problem?
To piggyback on that, it would be really, really nice to set a typical markup. For example, we markup everything we purchase by the same amount, but much of that isn't in inventory. Having to calculate that for each new time we purchase a special part is fine, but annoying. Being able to just type in the cost and have the % field auto calculate (and be editable) would be amazing.
Oh my gosh, yes, me too. Hell, if we can have 'default markup' for that matter that can be unchecked like sales tax, or even just a manual percentage, that would be amazing. My estimates and invoices would go much, much faster!
Amy, the tip for creating a custom field to identify their subscription is a great idea. Brilliant!
Just to re-iterate all the truths spoken to here. The icon, or some similar method, for a subscriber is something I forgot to mention earlier, but sounds like a really fantastic idea. It would haven't have to be watchman specific, either - just the ability to say 'hey, these are the customers who are integrated with a service' whether it's Watchman or MaxFocus or Solarwinds would be huge.
Agreed - the integration is awesome to have, but parts of it are a bit opaque - there is a screen where one can re-synchronize the assets (sometimes they don't carry over) but I'm frankly at a loss as to how I stumble on it.
The delete issue is indeed a definite concern as well!
This is a big issues for us, actually - we take very detailed, comprehensive notes, but if a client ticket list grows long enough, finding them is extraordinarily difficult. Having 'Search all the things' actually search ticket notes both makes sense and would be massively helpful. Please!
Yeah, this is pretty much why I ignore the due dates now - if I set it high enough, it's way too high, or low enough and it's the end of the week they all blow past the deadline.
Would love the ability to void invoices as well!
I came here to mention the same thing - receiving an email from a new person in an organization means we need to:
1) Open a new tab and create the contact
2) Go back to the lead and reload, in order to properly add the lead as a ticket to the right contact i the organization.
Sure would be nice to just say 'add to x organization as a new contact' and be done with it.
I want to add a hearty 'yes!' to this, but for another reason. I frequently have time to respond to tickets in the evening, but really, really don't want customers thinking they can get ahold of me at that hour. It would be awesome to pound out a bunch of communication and then have it send off early the next morning.
Not surprisingly, I agree. This goes hand in hand with the fact that if you, say, change your business rate you'd have to go and edit each contract as opposed to the default rate set for the client automatically updating with your new desired business price.
It seems this has been added back!
I use this all time time when a ticket was fast; there was no time to start the time log, finish, etc. Being able to type what we did and slap in the minutes is a huge time saver. Please bring this back.
So, have the ability to assign an asset to an asset. This is a super nifty idea, but might be complicated. Still, I can think of a myriad of ways this would be useful!
All Apple parts vendors struggle with availability - iFixit and PBMedic are sold out as frequently as they are in stock for logic boards, screens, and so forth, particularly for newer models. This is exactly why integrations are so nice, if one place doesn't have what we need we can go ahead and still get it on order with another vendor.
Overall, though, we've had the best luck for Mac parts in terms of deliverability with Beetstech.
Would be killer for us.
We are seriously considering this, potentially could get looked at closer this summer. Nothing imminent, but we are interested.
January 28th 2016
If GSX isn't possible, something along the lines of what Matt suggested would indeed be amazing - being able to plug in a serial number and pull up machine info from Everymac or appleserialnumberinfo would be amazing.
Planned means we want to do it, not that it’s scheduled for a dev to work on yet.
We just scheduled a few tasks that had 70+ votes, we can’t do this before those.
It would be awesome if tech only saw the tickets assigned to them when they pulled up Toggl, instead of a giant huge list of all the tickets.
I talked to tawk.to, it sounds like there isn’t a way to do this right now – but they are building a ticket system now. They told me when the ticket system is out, we should be able to integrate to that. So you would make a ticket in tawk.to, and that could create a ticket in RS – it’s a bit fuzzy until they ship it.
You can follow that progress here:
We use our own Jabber server (provided by OS X Server). Having RepairShopr have a jabber client so you can roll you own would be super cool, but it doesn't seem all that critical.
I have to agree with Ryan - we were initially annoyed too, and then realized that every customer interaction should really have a ticket. By far the best way to provide a record of what was done, and why, and the costs associated.