Rick B

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  1. 60 votes
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    under review  ·  22 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  2. 19 votes
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    2 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
    Rick B supported this idea  · 
  3. 2 votes
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    1 comment  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
    Rick B commented  · 

    I would also like to add new canned responses without having to leave the ticket also would be nice if they were categorized. As some of my canned response are for when I complete a ticket some might be for checking in a system etc. and this would made it easier to find the one I need.

    Rick B supported this idea  · 
  4. 36 votes
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    6 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
    Rick B supported this idea  · 
  5. 23 votes
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    2 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
    Rick B supported this idea  · 
  6. 3 votes
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    1 comment  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
    Rick B supported this idea  · 
  7. 10 votes
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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
    Rick B supported this idea  · 
  8. 5 votes
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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
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  9. 5 votes
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    1 comment  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
    Rick B supported this idea  · 
  10. 51 votes
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    16 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
    Rick B supported this idea  · 
  11. 3 votes
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    2 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →

    I think you should probably setup a wildcard email for your domain, then you can add emails that are still unique like:

    fake1@mydomain.com
    fake2@mydomain.com

    etc

    If the email says “fake” in it – we won’t actually send the email, but we don’t want an accidental email going to a real domain – like gmail/aol/etc – that can get you blocked from emailing.

    It would be easy to search your database for “yourdomain” and see everyone that provided no email..

    Rick B supported this idea  · 
    Rick B commented  · 

    Would it be possible to add to add a switch that would remind the check in person to add a email address but not require one to be entered

  12. 45 votes
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    under review  ·  27 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
    Rick B supported this idea  · 
  13. 4 votes
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    3 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →

    We might do a rules engine for this, but currently we don’t want it automatically changing – enough people want this to work differently that we’re going to just leave it for now.

    Rick B commented  · 

    I agree with Phil add a setting so we can decide if we want it to auto update or not

  14. 127 votes
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    under review  ·  16 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
    Rick B supported this idea  · 

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