It would be nice to have a dispatching add-on. Something that allows techs to notify the end user that they are on the way to their location and tracks the techs location so that the end user will be able to verify the tech is on the way. It will help out with having to constantly contact the end user’s who are waiting for techs who are possibly stuck in traffic. It would also help end user’s keep appointments. Several times, techs go to the end user’s residence and the end user is not home, doesn’t answer the door, etc.
Also, it would be great to allow for the dispatching software to allow us to create “tech groups”. This way when we create a ticket, we could send it a group tech of groups, and they’d all receive a mobile alert with the available ticket information. The first tech to accept receipt of the ticket would be assigned the job. This way we aren’t wasting office time cycling through techs, calling, texting, and waiting for technicians to respond to jobs. This is very ideal for companies that do business in cities and states outside of the city or state in which the home office is located.
If this is not possible, is there a way to intergrade existing dispatching software to communicate with repairshopr? There are great platforms that are available such as www.dispatch.me, www.ip.servicemax.com , or www.fieldaware.com, etc. that have these dispatching features.
sounds like a great idea. I would use this
Danny Hernandez commented
GPS tracking info would be helpful. When we get an emergency call we try to see which tech is the closest to the site.