I suggest you ...

SMS Canned Responses

Just like in ticket comments, add the ability to have canned SMS responses.

21 votes
Vote
Sign in
(thinking…)
Password icon
Signed in as (Sign out)
You have left! (?) (thinking…)
Michael Dinkins shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →

2 comments

Sign in
(thinking…)
Password icon
Signed in as (Sign out)
Submitting...
  • Aron Bert commented  ·   ·  Flag as inappropriate

    I agree, sometimes you go to a customer and perform work on-site then get back to close the ticket and they get a SMS saying we can schedule a time to deliver the PC since we are an on-site repair company.

  • Janessa commented  ·   ·  Flag as inappropriate

    Also for completed tickets, have the ability to see and change the outgoing text message. We have different locations and store hours, and it presents problems when you are trying to notify the customer ahead of time that their order is complete, but may not be ready for pickup until the next business day.

Feedback and Knowledge Base