I suggest you ...

Streamline adding Canned responses

Currently you can click on Canned response and insert a response that is already set up into a ticket. In order to add a new Canned response you have to click on the “modify” link. This takes you out of the ticket you were working on and directs you to the Canned responses in the Admin section.
What I’m suggesting is that the “modify” link should be a button next to the canned response button. The modify link should not take you to the admin section, it should just create a pop out that allows you to add a single new canned response without leaving the ticket.
It was my thought that this would streamline the workflow a bit and eliminate loading multiple pages.

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    Lincoln Ekle shared this idea  ·   ·  Admin →

    1 comment

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      • Rick B commented  · 

        I would also like to add new canned responses without having to leave the ticket also would be nice if they were categorized. As some of my canned response are for when I complete a ticket some might be for checking in a system etc. and this would made it easier to find the one I need.

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