General
3766 results found
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add assigned role to "users" screen.
On the screen of system users, please add a column stating the security group that the user is assigned.
3 votes -
Make Marketr Templates customizable
Not sure how the marketr templates are helpful if they're not customizable. They're designed really well, but if the promo detailed inside is not one you want to offer or doesn't apply to your business isn't it all for naught?
1 vote -
Beta UI adds horizontal scrollbar on firefox
Enabling the beta ui on firefox quantum for me adds a vertical white bar on the far right about the width of the feedback button itself and causes a horizontal scroll bar along the bottom to show the white bar. If you do choose to switch to the beta ui please have an option to go back to the classic ui just in case.
1 vote -
DOMO Changes
We use Domo here, but is there any way to provide a more accurate method of logging the performance of technicians?
At the moment, when viewing team performance, the best way to check the productivity of a technician is to check the invoices created. The issue with that, is that it is a log of the number of invoices created, but in the event that the invoice is for €0, we don’t know if that is because it was a warranty repair, a not repairable ticket, or was declined by the customer. So in essence this section provides only a…
3 votes -
Deposit Issue
We use deposits here for diagnostic charges, but these are non-refundable in the event that the customer elects to not proceed with the repair. When you add a deposit, it automatically discounts this deposit from additional invoices, is there a way to prevent this from occurring?
3 votes -
1 vote
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Improve Electronic Ordering
Your electronic ordering is great! I suggest you improve it so that it provides a more integrated approach. There should be two key new functions added.
1) Create a data feed subscription button. Any vendor that uses RepairShopr that is linked as per the process will have the option of publishing their data feed which would allow the user to create an new product and pre-fill most of the data (possibly the pictures too - this may be more difficult) including Name, Description, SKU, Condition, and Cost Price.
2)When an invoice is made by the vendor, it will be able…
22 votes -
Country field and attachment for Vendors (+ Printing address Label)
It would be handy to have a field on the Vendor sheet for their country address.
It would also be nice to be able to attach files to their profile for example their terms and conditions, warranty policy, etc.
Printing their address label for return would also be a huge plus.
Thanks guys for considering these in advance.2 votes -
make the android app as effective as the apple app
I use the Android app, several employees use the apple app, they are kicking my butt and I feel lame, is there a way to make the android app as fast and effective as the apple app?
1 vote -
Create 2 way sync with ConnectWise
We run several businesses out of one ConnectWise instance but we like the features of RepairShopr and what it would add to our MSP Business. If possible, let ConnectWise house the data and RepairShopr provide additional resources above and beyond ConnectWise.
1 vote -
Wholesale Gadget Parts Integration (this REALLY needs to be looked at)
Wholesale Gadget Parts is a fantastic supplier that offers a lot in the way of parts and customer service. We know they have a small integration with RepairShopr already, but we would REALLY love to see RepairShopr expand on this. We have a personal account rep appointed to our company that has reached out to us multiple times on having an IT staff that is ready and willing to implement full access to their systems when it comes to inventory, parts ordering / purchase orders, RMA's etc.
1) No more needing to change hundreds of inventory prices manually because there…
43 votes -
Issue Type should be mandatory when closing a ticket.
Tickets created from inbound email (leads) automatically populate Issue Type as "Other"
Techs will just leave it that way preventing us from being able to report on Issue Type. Before a ticket can be marked resolved/closed we should be able to require a selection. Other is not a selection. Issue Type should be mandatory when closing a ticket. It was suggested that we use ticket reminders to help our techs remember but unfortunately, this won't work unless its a required field.
Thanks for reviewing this idea.
1 vote -
Invoice additional email box
Would be great to add an option on the Invoice email popup, below the Custom invoice message, to add additional email addresses :-)
1 vote -
Add contact information on Tab for Communication Log
I am using the new Beta interface and like the tab for the communications log. It would be handy if the customer contact information was somewhere on the log page to make calling customers easier.
1 vote -
Send Bundle Item(s) to Xero as a single item
In the same vein as the suggestions to handle Bundle Item(s) as a single item on an invoice (http://feedback.repairshopr.com/forums/165658-general/suggestions/20223862-have-the-option-for-bundled-elements-to-be-seen-on ), I think it would be great to have the option of sending the Bundle Item to Xero as a single item, rather than a number of individual items.
Hoping this gets a few votes!
4 votes -
integration with continuum
integration with continuum RMM
1 vote -
1 vote
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RMA Email and Print Out Ability + Buy Backs Function In Inventory + Invoices
Allowing users to send a email of the RMA and also print it out to put it into a packing slip. Then being able to add a tracking number to the form and then receiving the rma like you do with parts orders. Not all rma parts are accepted for return profits)
As for Buy Backs, we when we install a part we then usually have a part that can be bought back by the same supplier or another supplier. These have a value for income return. If we have an option in each inventory item for a buy back…
1 vote -
Beta Site, ticket comments no longer marked as read by customer.
I like the new ticket tab screen in general, however, I miss the little thumbs up with time/date stamp after a customer reads a ticket update. Hoping it's back in the final version.
3 votes -
Need to organize current alerts by customer or computer name.
Need to organize current alerts by customer or computer name. When the list is really long, the customers are all jumbled up.
1 vote
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