Issue Type should be mandatory when closing a ticket.
Tickets created from inbound email (leads) automatically populate Issue Type as "Other"
Techs will just leave it that way preventing us from being able to report on Issue Type. Before a ticket can be marked resolved/closed we should be able to require a selection. Other is not a selection. Issue Type should be mandatory when closing a ticket. It was suggested that we use ticket reminders to help our techs remember but unfortunately, this won't work unless its a required field.
Thanks for reviewing this idea.