I suggest you ...

Issue Type should be mandatory when closing a ticket.

Tickets created from inbound email (leads) automatically populate Issue Type as "Other"

Techs will just leave it that way preventing us from being able to report on Issue Type. Before a ticket can be marked resolved/closed we should be able to require a selection. Other is not a selection. Issue Type should be mandatory when closing a ticket. It was suggested that we use ticket reminders to help our techs remember but unfortunately, this won't work unless its a required field.

Thanks for reviewing this idea.

1 vote
Vote
Sign in
(thinking…)
Sign in with: facebook google
Signed in as (Sign out)
You have left! (?) (thinking…)
harvey mindel shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →

0 comments

Sign in
(thinking…)
Sign in with: facebook google
Signed in as (Sign out)
Submitting...

Feedback and Knowledge Base