Create a Repairshopr Forum
The new ifixit pro talk forum is an awesome way to communicate about many things. It would be awesome to either have a Repairshopr subforum or just have our own. I like posting ideas and emailing the amazing support team about questions but sometimes being able to talk about best practices and other ideas would be better served in a forum of some sort.
The private Facebook group has been a great solution for this.
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Brian Twitchell commented
So how do we get approved for the private Facebook group? I requested to join a couple of days ago. My facebook name is Brian Twitchell, but one of my pages is for my business.
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Stephen De Tomasi commented
Private Facebook group is a great idea for the interim. A forum can come later down the track. A subreddit would work too.
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Traci McMahan commented
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Bob M commented
Where might this Private Facebook group be located?
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Barry Jeung commented
Yeah... some of us don't have Facebook accounts and can't access it from work due to company policy.
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Help@TW commented
A forum would be a much better way for us to communicate best practices and more.. If staffing is a concern, I'd suggest some volunteer moderators to offload day to day tasks.
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Tim Nyberg commented
JAMF has a great form like this, you don't have to be a Casper User to be a member of the from. They call it JAMF Nation, we get a lot of great info here. Share ideas on to do things etc. It might take a little burden off your in-house support needs. Let users help each other...
https://jamfnation.jamfsoftware.com check it out for ideas.. This is extremely well laid out.
Tim
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Curtis N Christine Quinn commented
A Facebook group is a step in the right direction but is far less desirable. A Facebook group would inevitably be over moderated since it is a very public forum.
Not that venting is all that an open user forum would facilitate but understandably RS does not want every disgruntled or frustrated user airing those frustrations in a public platform.
I myself have experienced issues in RS where I have put in hours of work on something only to have a glitch or bug in RS erase all my work.
Most recently I spent two hours arranging and fine tuning a gorgeous inventory category tree and when I saved it, not only had most of my tree disappeared but RS for some reason completely rearranged my categories into a new tree. I was understandably very upset.
Though I have, in the past, come here to make suggestions while also expressing my frustrations, a user forum would be a more appropriate place to have posted.
I fully understand and appreciate that RS management doesn't want posts like that in a fully public forum such as Facebook. What I don't appreciate or accept is over moderation of comments, concerns or frustrations between like minded users and paying clients because it upsets someone at RS or just because someone in management doesn't like a particular comment.
A user forum is more desirable for the following reasons;
- The only requirement for membership is a legitimate reason to have one.
- The only disqualification for membership is abusiveness.A proper forum would benefit RS, the users and community and everyone in so many ways.
- reduce support load on RS staff.
- facilitate development of more well thought out ideas and suggestions for future features.
- give insight to users of what others in similar industries are doing to improve their processes.
- facilitate the sharing of resources and service that others have or are using
- facilitate the cross referencing and exchange of information to eliminate and isolate causes of bugs and glitches in RS.
- give RS and its management/staff a real ant true insight into its user base.I mean, I could sit here all day and type out a list as long as both my arms.
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kyle kenyon commented
how about a facebook group
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Gabe commented
The iFixIt catalog only does phones? What about the inventory for all the MacBook stuff? I don't even do phones...
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August commented
@Robert I know a guy who would be willing to volunteer... *hint* It's me!
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yetanotherrsuser commented
I would suggest as follows;
Create the forum with a single "Super Admin" account held by yourself. Allow no other admin accounts to be held by RS staff or owners. That account should never be accessed for any reason aside from assigning a forum moderator if, in an event that the currently assigned moderator resigns, disappeared, or other unusual circumstances.
Then assign a trusted, respected and willing customer/member to be the moderator.
Lastly, allow it to be what it is. Anyone can have a voice including RS staff, owners, directors, and clients but moderated by a client or impartial body.
If you want to hear the true voice of RS users, this is where you'll hear it. -
yetanotherrsuser commented
Appreciate that comment Robert but if you really want the full benefit of such a forum, both to RS and to its members, I would strongly suggest moderation of nothing outside of abusiveness. Allow the users an unmoderated voice. Then you will truly get the feedback you are looking for and alleviate much of the staffs limited time as well.
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Anotherrsuser commented
Here is a place where you are free to discuss whatever you would like to bring to the table. http://rsdiscussions.boards.net
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matt commented
Seems like this would an easy setup.
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Paul commented
Me too
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Richie Schut commented
On other services I have used it often reduces the workload on the providing company as other users will help provide much of the support. Ubiquiti is a good example of that.
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r0tten commented
Great idea
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caleb commented
I would also be interested in some form of community forum for repairshopr users.
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Rob commented
What about using Reddit?