Brian Twitchell

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  1. 3 votes
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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
    Brian Twitchell shared this idea  · 
  2. 20 votes
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    2 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
    Brian Twitchell supported this idea  · 
    Brian Twitchell commented  · 

    I would love to have a flash we could individually set so that replies to either an invoice a ticket after x days would create a new lead. It's not just invoices my customers reply to after 6 months, but old tickets as well.

  3. 4 votes
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    1 comment  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
    Brian Twitchell supported this idea  · 
    Brian Twitchell commented  · 

    I second this - just happened to me this week, that a customer didn't know what the ticket was referring to.

    I realize this is probably more involved than just adding a tag - because in a regular campaign, what ticket number would be used? It would just be nice if there were a way to reference the ticket in the follow-up campaigns - even if it is a piece of custom code to embed in the email.

  4. 19 votes
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    4 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
    Brian Twitchell commented  · 

    Definitely would like the option to print on a smaller size label.

  5. 26 votes
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    4 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
    Brian Twitchell supported this idea  · 
  6. 11 votes
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    1 comment  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
    Brian Twitchell shared this idea  · 
  7. 8 votes
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    planned  ·  9 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
    Brian Twitchell commented  · 

    This actually is a very critical piece. I just went hunting to find out how to know if a ticket comment was sent or not, and cannot find a way to tell. This must be fixed.

    Brian Twitchell supported this idea  · 
  8. 14 votes
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    planned  ·  4 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
    Brian Twitchell supported this idea  · 
    Brian Twitchell commented  · 

    We also need to be able to include a warranty certificate with the bundle. Currently, warranty certificates cannot be added to a bundle.

  9. 84 votes
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    57 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →

    Hey everyone – we have added the “Sync to QuickBooks Online” bit for beta_testers, if you are not a beta tester currently, you will get this feature in a couple weeks. We are not accepting new beta testers at this time.

    For those of you that are beta testers, please visit QuickBooks settings in RepairShopr and select your Accounts Payable account for PO’s to sync to in QB and let us know here in the comments what feedback you have for it!

    Thanks!

    Brian Twitchell supported this idea  · 
    Brian Twitchell commented  · 

    In addition to the Quickbooks syncing, it should also sync to Xero. This would be a HUGE improvement over the current PO system.

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