General
3765 results found
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Button to Switch between Customers Name and business Name in android app
When on the main Screen the have a setting to switch between business name and the customers name. this should make it easier to find which business you need to contact.
1 vote -
Categories - Better list for Canned Responses
It would be better if you could separate out "Canned Responses" by category (Tickets/Invoices) or any form of separation because one long list is not good enough. The best option would be to allow the user to define categories for these if they are all going to be grouped or even a dynamic search bar to filter out those that don't apply. Instead of scrolling through a list and picking the right one.
1 vote -
Finish the "Sync Gmail Calendar to RepairShopr (beta)" Feature
I know it says it's still in beta but it would be awesome if you could finish this feature. It kinda works. But the items put in the google calendar disappear too much from the repairshopr calendar to make it useable.
1 vote -
1 vote
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Add an end date field for reccuring tickets
For example if creating tickets for a maintenance contract for a year, have the recurring tickets end on the date of the contract expiration.
1 vote -
1 vote
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logistics Activity
It would be helpful to have activity tracking for Logistics like we have in other screens. Especially for managers and such to see things staff has done. I regularly notice employees are making manual edits to orders due to a number of reasons but I have no way to document or verify I am correct.
1 vote -
logistics
We should not be able to resolve a ticket that still has a open part order on logistics. I think we get so excited that a part has come in that we forget to check it in and fix device and customer comes and goes and then we realize the part is still on the logistics tab waiting to be checked in
1 vote -
Customer Tags
These tags once set for customers will be able to be placed in the ticket automatically so that we can have other techs know what kind of services we provide to that customer. Instead of applying the tags manually.
1 vote -
Ticket overview changing the full line color based off options or Ticket Automation
Example: We have 3 custom fields when creating a ticket, "Is this an Expedite", "Is this a Warranty", "Is this a possibly Encryption Virus?"
Currently we use different colored paper to signal these markings, but it would be nice if we could also have the overview show these so our techs will see an expedite full red line and know the grab that ASAP. Clearly it would be nice to do this not only on custom fields so ticket automation condition would probably be the best way to approach this.
1 vote -
Allow for quantites less than 1
On purchase orders and invoices wire and other items are quantified in lengths. Sometimes this means less than an integer, (i.e. 1.5 feet). I am requesting that the quantity field allow for two decimal places to the right, (i.e. 1.25).
1 vote -
iOS App: Show pre-paid hours remaining in "Amount" column.
It would be nice to be able to set the "pre-paid hours remaining" in the "Amount" column of the customer list in the Mobile App. (Or make it available in the Settings).
1 vote -
Include Post Cards in Marketing
Include Post Cards in Marketing
1 vote -
Verify open/close amount before submitting
One employee keeps pressing the enter button instead of tab when entering the opening and closing amounts in the drawer. There is no verification after pressing enter such as "Is this the correct amount you would like to enter?" or anything. This should be an option to prevent them from having to go back and close it with the wrong amount and then reopen all over again and have an extra report entry that shouldn't be there. That way if they accidentally press enter, they have a chance to cancel their action instead of permanently engraving it into the system.
1 vote -
A lot of Reminders/ToDo Changes & Additions
I would really like to see the following:
Reminders function under Actions in both tickets and invoices (Invoices often times need to be modified or questioned by management after an employee mistake).
Reminders history section (or just the existing bottom part) so you or the manager can see in the ticket/invoice/client section the ones that were done or not.
Force notes upon completion of reminder (admin optional on/off)
Keep functionality where someone else can assign a reminder to another person.
1 vote -
Force notes on Workflows
Please make a function where when a step is completed on workflow items that a note is required. It would be great if you can make minimum characters for the required notes, maybe both options controlled in admin?
1 vote -
Change Customer (aka Transfer) on Payments, Estimates and Invoices
Today I rang up a customer for a sale and after the invoice was paid found out that he was an existing customer. I was hoping for a method of transferring the invoice for the WALKIN customer to the actual customer profile.
1 vote -
Ticket Stats
On Ticket Count per Day. Is in yellow please change so that it is easier to see.
1 vote -
Change the time of day "low inventory"report is emailed.
A simple time selection box next to the low inventory report settings would be great. Our ordering for the store is 3pm each day, unfortunately the report gets emailed 20 minutes later.
I'd love to receive the report by 2:00 pm to better utilise this feature.
1 vote -
View actual time that a lead came in from main list.
Currently you have to view the lead in order to see an exact time. It would be nice to be able to see what hour/minute a call or email came in to the leads.
1 vote
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