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3766 results found

  1. Using POS to create Ticket. In manufacturing this would allow the order entry person in the beginning of the production process an easy

    this allows the order entry person (usually low-level personnel) a easy graphical way of entering the order and this allows then the manufacturing process to have less mistakes

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  2. repeat ticket recurring tickets

    We have customers come back with same order being able to create a ticket from one in the past would be time saver

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  3. customer edit button

    I think we need a customer edit button on the ticket screen.

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  4. Template Tags only load when data is provided.

    Can you make it so when a customer provides a phone number, cell, or email that they automatically load in the invoice or ticket with the heading that says it's a phone, cell, or email?

    Currently it only shows what is in the HTML template for the invoice or ticket. I have to have it say Phone: {{customerphonenumber}} Cell: {{customercellphone}} Email: {{customer_email}} in order for it to show those items. So they will still show up even if there is no phone or email. Can you make it show those titles only if there is data…

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  5. It would be great to be able to send marketr emails to leads as well as customers.

    It would be great to be able to send marketr emails to leads as well as customers.

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  6. Bulk edits on marketr emails

    Allow the ability to delete multiple marketrs for faster processing.
    Speed improvements on the marketr page - every time we need to send a marketr the web page takes a whole minute to load and usually causes IP throttling issues

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  7. product suggestions - bundle (sort off)

    I am migrating over to RepairShopr - aside from repairs we sell, Phones and phone service.

    So when we add say a iphone LCD after a repair the invoice would suggest need a screen protector as a up sell product.

    in the case of the Sim cards i sell I have 2 ways usually customers ask for them.

    New sim card i add it with a serial then if it could suggest

    1 - Replacement (then thats it charge and done)

    2 - New Plan (then what plan, activation etc)

    Same serial number could be used for either extra products.

    …

    1 vote
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  8. Ticket Pings... (Invoice, Estimate, etc)

    The idea is this... it's a PING button within the ticket view. (or estimate, invoice, etc)

    The main purpose is to bring attention to a given ticket.

    Example:
    Admin / Manager notices a ticket is stale, they can make a comment in the ticket, email the tech with the URL, or some other method... but a "PING" this ticket... will send a direct notification to whatever notification is set for attached tech / rep. (or, click PING drop down: SMS, Email, Direct Message, ... etc)

    Staling ticket; admin presses 'PING' --> alert sends to tech that ticket needs more immediate…

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  9. seasonal discount or special occasion

    We always have specials for holidays, special occasions and seasons, it would be very useful to apply discounts bulk inventory by category or only for a particular date.

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  10. Modify the process flow during Calendar appointments being created within new tickets

    Scenario: When creating a new ticket and clicking the Ticket Appointment button, the exchange calendar entry doesn't contain the Ticket Number.

    If, you create the ticket without using the Ticket Appointment button, open the ticket and select New Appointment, the exchange calendar entry does include the Ticket Number.

    It may seem trivial, but our calendar data is utilized in numerous ways and having the ticket number is critical.

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  11. A report saying what each customer has paid year-to-date and have it sort by highest to lowest or alphabetical, etc.

    I would like to have a report showing what each customer has paid year-to-date or in the past 30 days, 60 days, 90 days, etc. Sort options: the customer who has paid the most to the least, and customers listed alphabetically. You can go to an individual customer and see the total that customer has paid, but I can't find where that is in a report listing every customer and narrowing the time (if you have data for that customer for 5 years but you only want to know what they've paid in 2016, for example).

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  12. It would be a great time-saver if we had the ability to search for a particular setting in Admin

    Currently, trying to find a setting to turn on or off is a real pain and takes ages if you haven't used it in a while.

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  13. Add option on estimate screen to add items approved to existing invoice.

    Sometimes we heve several estimates for one repair ticket and we need to add the additional approved estimates to an invoice. It would be great to have the option to add approved estimate items to an existing invoice.

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  14. Automatically reprint invoice after Paypal payment received

    Could you add a feature to automatically print an invoice as "paid" when the paypal payment is received? Since we attach invoices to the customers' computer we wouldn't have to go look in Repairshopr to see that it's paid.

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  15. Payment Type to Authorize.net

    Allow the option of payment type to be authorize only. This will authorize funds to make sure payment info is correct and funds are available. Payment will show up on customers side as pending. Once work is complete and customer is satisfied, the transaction can be captured and settled. Currently once the payment is submitted to authorize.net from customer portal or payment method, the transaction goes trough as authorize/capture.

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  16. Repairshopr Beatification

    RepairShoppr is VERY functional, but the look of the UI could be improved a little. I understand development is very demanding and you'll get to it when you can. Thanks! Here's a photo of an example UI. Keep up the good work, you have my vote so far! https://drive.google.com/file/d/0B3TaSul4Yi60WnVrZFg5cFhJUFU/view?usp=sharing

    1 vote
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  17. Each client needs to be separate and have separate records. They just happen to use the same billing service email.

    Each client needs to be separate and have separate records.
    They just happen to use the same billing service email.

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  18. Enhance online scheduling/calendar

    As we continue to move exclusively into business service, I'd love to utilize the online scheduling/calendar feature, but it's so sparse. I understand I could tie it together with create a ticket, then choose a time, but we've started using AgileCRM and they have a great calendar widget we're starting to utilize, but I'd prefer keeping everything in one system if possible. I need to be able to have the option for more than just "choose an hour". There should be at least 15, 30, 60 min, ability ti include 'travel' time if it's indicated as somewhere other than my…

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  19. When searching for an imei, search customer purchases, all invoices, all tickets, and anywhere else it might show up

    If a device is not set as instock, but I want to look for an IMEI, show me where that device sits in the system.

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  20. It would be great if we had the ability to create an invoice directly from a calendar appointment.

    I have technicians that go onsite and it would be great if they could just open the calendar appointment and be able to write an invoice and take payment from the appointment which already has all the customer information.

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