General
3765 results found
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Next Warranty certificate num
The Next Warranty Certificate Number doesn't make sense. If the limit is set to 100000 and you have multiple Warranty Templates and set the next certificate number eventually these numbers will collide. For example, if you have a 30 Day Warranty and set it to 1 and a 1 Year and set it to 50000 eventually the 30 Day Warranty Certificate Num is going to reach 50000. Then what? You should be able to prefix each Certificate with a letter maybe.
1 vote -
How Do I Change My Name?
Hello there,
My account was created with the name "Will Grimsley" is it possible to change this to "William Grimsley"?
Kind regards,
William
1 vote -
Add the ability to email an unpaid invoice in the IOS app.
The IOS app can only email the invoice to a customer if you have already taken payment. This seems like an odd limitation. We should be able to email an invoice when it is unpaid as well - if the customer never gets the invoice, how can they pay it?
1 vote -
Add the customer name to the Google appointment for tickets created in the IOS app
When you create an ticket and schedule an appointment in the app, the Google calendar appointment that is created does not contain the customer name like it does when you add an appointment to a ticket in the web interface. The web interface does it right, the App does it wrong.
1 vote -
Change / fix how the appointment is assigned when scheduling in the app
When you create / assign an appointment to a ticket in the IOS app, the resulting Google appointment that is created is assigned automatically to the user that was logged in to the IOS app, NOT to the person you assign to the task. When you do this in the web interface, the Google appointment is assigned to the tech that you choose. In other words, this works correctly in the web interface and incorrectly in the IOS app.
1 vote -
Allow us to batch "Quick Pay" invoices.
I don't know about you guys, but there are days I come into the office and I have a dozen checks in the mail. I'd love to just check each invoice (verifying the price is the same within the list) and do a quick pay on all of them.
1 vote -
Modifiers to labor pricing
I'd love to just have a single "Labor" line item that I can use modifiers (Contracts?) in a more advanced way.
Define business hours. M-F 8a-5p.
Labor = $100 during business hours.
Maybe I want to charge 2x labor after hours.
Maybe I want to give a client a 10% discount on all labor for being in a support agreement.
Maybe I want to offer a flat fee to certain clients, regardless of how much (or little) time is spent.The options could be endless. I'm thinking it would be great to add a second drop-down to the time entry…
1 vote -
Report - List Tickets/Invoices That Contain (inventory item)
Our old P.O.S. system had a feature where you could look up all transactions that contained a specified inventory item. The boss may ask, "can you show me the last ticket that had (x)."
You would go to that inventory item's page. Then, click a button to show a list of transactions containing the item. Or, you could go to the reports/admin area and get to the same.
Currently, Repairshopr has a functionality where it shows Purchase Orders matching that SKU. What I'm proposing would be similar, but would list tickets/invoices.
1 vote -
Allow for new assets on ticket even after creation
I have plenty of situations where customers bring new things to me that I need to add into their ticket but can't because there's no option to. Sometimes we also forget to add everything to the ticket and need to update it. We need to be able to add new assets after the creation of the ticket.
1 vote -
It would be a great time saver if we could choose the Subject *after* a comment has been made
It would be a great time saver if we could change the Subject from a dropdown after a comment has been made.
Currently you have to copy what you have written, paste it into a new comment, choosing the correct subject and then delete the old one.
1 vote -
Remove time added if you delete the corresponding comments
If you delete a comment with time added, it does not remove that time making the total time taken incorrect.
1 vote -
Dell Service Tag Lookup
When adding an asset, how awesome would it be to enter a Dell Service Tag (or Lenovo, Mac, etc.) and have it auto-resolve the Model, Specs, and Warranty Expiry?
1 vote -
In App, open ticket notifications
I would like to be able to have my manager, not me, get in app notifications on tickets for things like hour/daily diagnostic reminders. I know there is an email option, but I'd love to be able to set up an in app notification
1 vote -
Require Mgr Override to Remove Tax
Sometimes my reps click the no tax button to make a transaction a certain amount. We train them to adjust the price down instead, but it still happens. We'd prefer to have the option to remove tax taken away as it messes up reporting when reps use it incorrectly. This should be a separate function and permission that Edit-Price.
1 vote -
Ticket sort for customer contact
I would like to be able to sort my tickets by "when was the last time a customer was updated/contacted." This way we can make sure that a customer doesn't go very long without an update on their repair.
1 vote -
Dialogue Box Colour Change
It would be great to move in a direction away from the light gray on white text boxes for adding information to things like new contacts or new customers in leads. the barely differential colour contrast makes an unfamiliar interface more of a challenge than it should be.
1 vote -
Remove "Add/ View Charges: $X.XX" option
I would like the ability to globally (in RS) disable the green "Add/ View Charges: $X.XX" button and all associated functionality. I understand that I can disable it though security groups, but the global admin never has the option to disable it.
1 vote -
Security Groups - Refunds - Store Credit Only
We would like the ability to block some techs from being able to refund cash or card, but give them store credit option only.
1 vote -
"Related Ticket" - In Estimate / Invoice view - Should have same color theme as normal ticket area (Private / Public)
color-coded themes should persist through RS. Less of an immediate issue; but at first glace at the ticket notes at the bottom of a Estimate / Invoice, seem that they are all public notes. (Because they are white not yellowish)
Though this area is only intended to act as a quick glimpse to ticket activity related to said invoice / estimate. It's comes off visually confusing.
My 2 cents. Especially now that we have needed to be very cautious about what ticket views are public to the customer's view (via portal)
1 vote -
Using POS to create Ticket. In manufacturing this would allow the order entry person in the beginning of the production process an easy
this allows the order entry person (usually low-level personnel) a easy graphical way of entering the order and this allows then the manufacturing process to have less mistakes
1 vote
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