General
3765 results found
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Parts status on ticket screen
We order many parts from many different vendors for many different customers.
Moving from one screen to another to check the status of the parts separate from the ticket is a bit time consuming and can be confusing if trying to juggle multiple customers at once.
It'd be nice to have an optional module on the ticket page so we can see the status of the part (if it has been ordered, if it arrived, etc).1 vote -
Add RS Attachments to Tickets
There is no option to use an attachment on an invoice that was previously uploaded to a Ticket.
We can upload from Dropbox, Google Drive, Desktop, etc...but if we want to include a receipt (which was previously attached to a ticket) on an invoice, there is no option for that.
Thank you,
dp
1 vote -
Would love to see some kind of tagging feature in tickets!
So a computer comes in with a virus, person tells us what kind of things is going on we tag the important things and next week someone is describing the same thing and you search with tags to find that ticket and you see all the steps taken to solve the problem!
1 vote -
Add Default Ticket IssueType Drop Down to the Asset Type Screen
It would be extremely helpful if you could choose the set the default Ticket Type on the Asset Screen, so when you created a new Ticket from the Asset Screen you wouldn't have to select the Issue Type since it could already be known.
For example, if I have an issue type of iPhone Repair and the Asset Type was iPhone then I know that when I create a Ticket for an iPhone Asset the issue type on the ticket will be iPhone Repair.
This could be easily accomplished by adding Default Issue Type drop down list on the Asset…
1 vote -
Categories on ticket part entry
It would be valuable to have a given parts category displayed in the window to add parts/charges to tickets given that the categories may be the only way to differentiate parts for like models
1 vote -
1 vote
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move 'modules' drop-downs into top tabs
'Search all' and 'add anything' in top-nav are compact and useful; would be great if tabs were more dynamic too, especially somewhere like Inventory where I often want to go straight to a sub-module.
1 vote -
Add Filters in Payments Report / Transaction History
Like other modules, it would be very helpful to filter payments by: Date Range, Payment Method, Tech Name, and Amount.
1 vote -
Update the video on importing customer data/info to match the current website.
The current video on importing customer databases/info does not quite match the current website. While it is a decent video it would be nice for a more streamlined and up-to-date video to be posted.
(Just imported customer data files, which is why I am thinking of it)1 vote -
Customer List Zip Code Range
Would be useful to be able to specific a range of zip codes for a customer list. This could then be used to run a marketr campaign targeting a geographic area.
1 vote -
Ticket invoicing multiple times ?
Is there a way to stop the ability of being able to invoice a single ticket more then once. Sometimes if hit by accident we will have multiple invoice for one ticket. If there is a benefit to that I understand and please share.
1 vote -
Balance Open / Total Invoiced
We use a second monitor for the customer to see the POS screen. When to pull up their invoice though on their account it shows open balance and Total invoiced. Some of the customers send employees to pick up the machines that they do not want to see how much they have spent with us. I suggest that there should be a security setting that you can select to disable that on the customer's page for a particular user.
1 vote -
1 vote
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Create ticket for several contacts in a company
Say a company has several machines that need to have some software installed. The contacts within a company have different schedules, so coordination needs to be handled separately for each. From the ticket creation screen, it would be good to be able to tick off the contacts that need the software, then a separate identical ticket would be created for each.
1 vote -
POS Screen Status: Open (close) link is too small sometimes we click Adjustments by mistake
The links at the bottom right of the screen need to be bigger. The Status: (Open) link is too small. It needs to be bigger so you don't accidentally click on the Adjustments link below it. Many times we have to make the screen bigger to make sure we don't click on the incorrect link.
1 vote -
Add ticket number to Marketr follow up email
It would be great if when a follow up email is sent after a ticket is closed, the number of the ticket that was closed could be referenced somewhere in the email. The only thing I can think to do for now is send a follow up through the ticket itself with a link to a survey.
1 vote -
IOS Ticket Improvement
I like to be able to convert the Ticker timer entry into the invoice.
I can see how long I have been on site with the customer. It would be good to tap on a button to work about the amount to charge the customer and add it to the invoice.
1 vote -
Time zones for multiple locations (Big Chain)
Our company has locations in two different time zones. Since there is only one time zone configurable in RepairShoppr, the ticket times and such display and print incorrectly for those stores outside of our "home" time zone.
Please consider adding time zone configuration for each individual location, similar to the individual tax rate configuations.
1 vote -
Make the inventory correctly import items with quotes in the description.
Currently when you import inventory with speech marks, double quotes, call them what you will. - these " " " " "
They are not interpreted correctly in the Description field. they do seem to work in the name field though.1 vote -
print serialized labels from cash purchase just like purchase orders
it would be great if you could print serialized labels from cash purchase just like purchase orders so that when you ring up a device purchased from a customer it would automatically pull the right serial number
1 vote
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