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3766 results found

  1. Have invoices synced to QuickBooks automatically check the email box within QuickBooks.

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  2. Add a "Save All" button when adding additional contacts

    Have 1 save all button when adding additional contacts under the main customer. This may apply to other places where additional data is added for the customer card.

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  3. Include device names in Slack notification from Watchman monitoring.

    Current Slack notification coming from the Watchman Monitoring integration don't contain the device name.

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  4. Make additional company contacts available when adding contacts.

    When adding contracts, additional names listed for the company should be made available.

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  5. Allow "Primatry Contact" field to search for contacts for a company.

    Under contracts, the Primary Contact field should allow you to search contacts within that company.

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  6. Add ability to add customizable "Tool Tips" or notes for different fields.

    Ability for admins to add tool tips or notes for different fields or field labels (custom or created by RepairShopr).

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  7. Allow for customization of status options for tickets. Current option only adds to the default value list.

    Allow for customization of status options for tickets. Current option only adds to the default value list.

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  8. Turn off requirement for entering an email address for customer to be able to access the online status updates in customer portal.

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  9. PLEASE make it possible to rearrange "Saved Search" list (Tickets)

    Please give us the ability to rearrange existing lists, primarily the "Saved Search" lists in the ticket list. Basically anywhere there is a list, you should be able to rearrange it! Ticket statuses and custom field types should also be re-arrangeable!

    Cheers,

    Mick

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  10. Format Addresses in Uppercase

    Postal Addressing standards prefer all lines of the address block to be in uppercase. I'd like to see this as an option or even the default for the address autocomplete, at least for US-based users

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  11. Integrate with stockinthechannel.com

    We've just discovered this website stockinthechannel.com that aggregates stock levels, prices etc from major US and UK distributors. If this could integrate with RS that would be amazing. Real time pricing, real time stock levels etc.

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  12. Job Type Reports

    Similar functionality as Referral Report, simply for Job Types.

    Might I also recommend a quick link from the Month to Date Stats to their respective overall reports.

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  13. LOCK or FREEZE Estimates and Invoices from being EDITED with a new SECURITY GROUP

    We sometimes have invoices or estimates we'd like to "lock" or "freeze" from being altered, except by a specific user/group.

    Example: An employee buys something through the store and will be paying back over time. We don't want anyone to be able to go into the invoice and delete line items over the course of the repayments.

    This would be a similar solution as "Finalize" in ticket worksheets. A button that would disable adding/editing/deleting any kind of line items, descriptions, prices, etc. Only specific security groups would have the ability to "lock/freeze", and others would have the ability to "unlock/unfreeze".

    …

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  14. TICKET(s) GETTING STALE DO THE DIAGNOSTIC Daily E-mail

    I would like to be able to have this daily report sent to selected technicians or all of my technicians. As of now, I forward that report. Not hard, but I wish it was automatic.

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  15. Can we request for a text field under the ticket view (tab)

    Hi There,

    I would like to request if we can add a text field under the tickets view/tab.

    Thanks,

    Gretch

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  16. Create a report breaking down time entries for techs

    As our techs are paid on commission based on charge out rates and hours worked, and as you don't export time entry to quickbooks (HINT HINT) it would be helpful to have a report that can be run which breaks down time worked by charge out rate, technician for a specified time period (We can run the report from this date to this date for example)

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  17. Notifications for ticket more than 48 hours

    We would like to check if we can have a notifications for tickets that are more than 48 hours outstanding. Our ticket due date has been set for 48 hours but we need an email notification for this.

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  18. Turn off Ticket PDF

    I'm noticing when I send a ticket update to a customer, they receive my reply, but there is a PDF attachment on my reply that contains the history of the ticket notes.

    Would it be possible to have an option to enable/disable this feature? This is the first time I've seen a ticket system of any kind attach a PDF automatically on each message that summarizes the ticket thread. I recognize that it may be there for a reason for some folks - but for me, it seems unnecessary and potentially confusing for my clients. I think making it an…

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  19. Notications

    Would like for one of the Events under the New Notification Set to be when a ticket status is changed to Work Done. We want to use this internally.

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  20. Inventory Time Saver

    Let me start by saying this is the best program I have used for Work Orders, POS and Marketing, I absolutely love it. I currently plug RS into Quickbooks Online. I recently moved from SOS Inventory/QBO and before that we were Sage 50 Business Vision for years.

    Regarding the inventory. It is already terrific with the Parts/Inventory Module being connected to the Ticket and Invoices. This is very efficient to receive the Inventory and convert your ticket to an invoice as apposed to entering it once to Order then again to Receive then again to Invoice.

    My suggestion is for…

    1 vote
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