General
305 results found
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Email Track PDF
I would like to suggest the Idea for Emailing to customer.
The idea is when we send Estimate or Invoice email send it to the Customer pdf. Would let us know if the customer read the email or not. Like a Tracking Viewed or not Viewed email.
Like other Program that Called "manager.io" when you send email if the customer view the email, will mark to us as "viewed". If the customer didn't view yet, will mark as "Not Viewed".That a good idea for us to know if the customer is active or not.
Thank You
Mike8 votes -
Move Parts into Inventory upon successful delivery
It would be great to add those 'one-time' Part orders into Inventory. We have had numerous one-time Part orders that haven't gone through to repair (customer cancelled, etc.) and we are left with a Part - but it doesn't show up in Inventory and allow to assign to new tickets.
13 votes -
Print multiple ticket labels based on ticket content
We love RepairShopr for our computer and cell phone repair shop. There is a checkbox on our tickets called "Power Cord," which is selected when customers have included the charger for their computers. When checked, we would like to print 2 ticket labels – one for the computer, one for the charger – so that we don't have to manually print an extra one. Would anyone else like to see this feature integrated? Thanks in advance.
14 votes -
Infusionsoft API connection for Email Marketing
Organize your contacts, turn leads into customers and transform customers into raving fans.
17 votes -
15 votes
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Show custom fields information in the customer portal
My customers are getting confused as the item information that I enter in my system under the 'custom fields' does not appear in the customer portal.
I see there is an area on the customer portal ticket look up that is labelled 'Additional Information'
Could this information be shown here ?
I have retail shop clients who may have 10 or 20 of their customers items with me at any one time.15 votes -
Integrate with Panorama9
It would be great if you worked on an integration with Panorama9
15 votes -
Purchase order cross reference
There should/could be a button or option on the purchase order to 'add all low stock items that are not already on another purchase order'.
It would be helpful as I could quickly order additional required stock from a vendor before they dispatch my current order.
1 vote -
Integrate with HomeAdvisor & Thumbtack
Add ability for system to automatically book/accept leads from HomeAdvisor & Thumbtack lead services. When a lead is accepted/received process the lead into the system as a 'new lead/contact' with the information submitted to the lead system.
4 votesHey, can you email us a copy of the “new lead” emails those services send you? We can probably do that pretty easily if they email you the details..
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Allow non admin users to see the Change History of a Ticket
It would we great to allow non admin users to view the Change History of a Ticket. It could be a permition in the Security Groups Manager.
This is important to us, because sometimes a tech has to ask the seller who has created the ticket something about the ticket or the customer.
Thank you
3 votes -
Invoice Read Receipts
Have emailed invoices show when a client has opened the message so we know that it is being received and not sent to junk. Similar to how Freshbooks allows you to see exactly when an invoice has been viewed even if it's more than once.
20 votes -
CSV Reports
When a report is prepared and then the CSV is downloaded the appearance of the details is different. Often the order is changed, however the totals are also missing. I know that it is easy enough to add the totals and change the order with excel, however I don't understand why the information cannot be the same as the screen report. What is the point of having a report that when printed is not the same?
9 votesHey, good point!
We just get busy with more important things, lets see if this gets some votes and we’ll take another look.
Thanks!
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Peak Info
It would be cool to hover over the Ticket number and get ticket info
3 votesI like it! What would be the most important?
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Recurring appts on the appt feature -
I often need to create a series of appointments eg booking in weekly/monthly client/staff meetings but currently we have to create a new appt for each one. Having the ability to set up recurring appts would be a great time saver.
25 votes -
Prepay hours usage report for customers
My business customers are constantly requesting the ability to view a report that shows how their prepay hours were applied.
Bare minimum info to include:
Date
Invoice number
Hours added or subtracted to account (and a running balance maybe?)All of this data is available but in fragmented parts and it is not available to be seen or sent to the customer in a report form. Currently I have to compile all the data from individual invoices manually into a spreadsheet. Please help.
Date, Invoice #, Hours used (or added), running total
68 votes -
Time Clock - Get notifications if someone manually changes time.
Notify ownership / upper management / HR- if any one manually adjusts time, that way you can find a reason on why this may keep happening.
6 votes -
RECURRING BILLING Schedule NEEDS TO HAVE END DATE OPTION
THE RECURRING BILLING NEEDS TO HAVE AN END DATE FOR AUTHORIZE.NET
9 votes -
Allow Email's Subject Customization
It would be great to change the default email's subject. Specialy for non English speakers like us that are trying to translate every customer side aspect of the app. Subjects like: Estimate Attached (emsg# 73550) confuse people that doesn't speak English.
Thank you,
Miguel82 votes -
GPS Tracking on company cars
Hey guys! I thought about this idea when I had a big issue with one of my techs being late to field job appointments. I was searching around the internet on ideas to keep track of my techs while they are in my company cars, and I ran across a website called www.mycartracks.com. This company has a API and allows integration with other companies. This would be a great addition to the app center. I was thinking about putting company phones in my company cars because My Car Tracks uses android phones to track location. This would be great…
36 votes -
Amazon Home Services API to link with RepairShopr?
How cool would it be if Amazon Home Services can tie in with RepairShopr? We just got listed on AHS, so it would be cool if our leads from there came in directly to RS so we can reply immediately and don't have to maintain Amazon's system as well. We already have enough systems to maintain!
4 votesWe’re definitely watching this. Would love to see what kind of volumes RepairShopr users are seeing from this. If it becomes significant we’d love to look at an integration.
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