Allow non admin users to see the Change History of a Ticket
It would we great to allow non admin users to view the Change History of a Ticket. It could be a permition in the Security Groups Manager.
This is important to us, because sometimes a tech has to ask the seller who has created the ticket something about the ticket or the customer.
Ryan (CTO, Pinellas Computers) commented
Hey guys, I added a new thread with a thorough list of new/additional security levels. Please let me know if I am missing anything in the ticket section:
Matt Ed commented
I agree it would be very useful for us also. We'd like to be able to set a permission for users se they can see the history of PO's, tickets etc. Often we need to find out who raised a PO to investigate a problem or discrepancy and this history make it easy.