General
855 results found
-
It would be great if we can save inventory and customer barcodes are jpegs
I would like to be able to save the barcodes are jpegs so I can insert them in documents. For example, we have customer membership cards and would love to put their bar code on it. Thanks.
1 vote -
Improving leads and kiosk mode
I'm planning to place a customer check-in kiosk in the store so that we don't have customers waiting if they are just coming by to drop off an item for repair(basically have a self-serve drop off station). Also for "frequent flyers" customers that use us constantly the will have a way to add a new item/ticket without re-entering their information but just the item and problem. Also would really love to have more options such as what accessories are being dropped off with the item and model number and brand as well but these are optional so they can leave…
9 votesWe now have at least 4 different ways of doing this, especially the self-service module, and the API – I’m going to call this complete.
If one of the pre-made ones doesn’t do what you are describing – I’m sure you can get it taken care of with a custom form and the leads API.
Thanks for the submission!
-
Provide a way to backup ticket data
We are putting many man hours entering our customer data and ticket information, but see no way to dump this information to CSV, SQL, or other backup. Your site mentions Google, but no directions on how. If the worst case happened and your servers crashed, or you went under, your clients will have no backup. We could save pdf's, but that is inefficient and doesn't include private comments.
1 voteThis is live in the Reports (beta) section!
-
List UPC number in PO's instead of item number
Right now when you send a purchase order, it only sends them the "item name", which (for us at least) is just a shorthand description. It would be nice to have PO's reference the item's UPC code, as that's what most vendors use to fulfill orders.
1 voteUPC’s are now included in emails.
-
Add separate "delete" and "resolve" buttons for tickets (with matching statuses)
The current system of "deleting" a ticket to change the status to "resolved" is very counter-intuitive. Can we have a "deleted" status separate from the "resolved" status - and have a separate button for "resolve"?
2 votesThis is live!
-
Add settings on invoices to change the date due on the invoice
Over 50% of our business is with other companies and we extend the standard Net 30 payment options and currently we have to go into every invoice manually and update the date to show Net 30. Can you add a way either in the customer information or in the admin settings function to have invoices show as due 30 days out from the date of creation?
6 votesThis is live.
-
Estimate Sales Cycle Status
An option to make a estimate as open/closed/accepted/lost and then have it pushed into a category or sort that shows only active/inactive estimates. It can be difficult to quickly see what estimates are still open/being worked, have been accepted/declined by the client and which ones you should follow up with. Along those same lines it would be nice to have an option on an estimate to assign a tech to follow up and have them remind via their dashboard, email and/or text that they need to follow up on a certain date/time.
2 votesThis is live!
-
Separate Inventory From POS
Provide ability to mark only certain items to appear in the POS screen. For example we might have parts or services that aren't generally sold to the public so they don't need to populate the POS view. Additionally I think allowing better control over button placement, size, tabs and overall layout would be great (i.e go full screen and only show POS buttons/options).
14 votesThe new categories system should allow you to manage this in a powerful way now: http://feedback.repairshopr.com/knowledgebase/articles/714060-can-i-create-an-inventory-category-or-nested-categ
-
Change "From" name in outbound emails
Right now, the outbound email updates just come from the full email address of whatever your URL is (ie. ticketupdate@yourwebsite.com). It would be nice to have a custom "name" field like normal emails have. That way, email updates would show as:
From: Your Company ticketupdate@yourwebsite.com
Subject: Ticket Update (id: 407665)2 votesThis should be live!
-
More Recurring Payment / Invoice Options
I would like to see more payment options for Recurring Invoices. Currently we use Paypal to do all of our Recurring Invoices for our subscription based services.
I would like to be able to use repairshopr for this so I can keep all my invoicing in one place. Both Paypal and Stripe support recurring payments!
3 votesWe added the date options on the invoice page as well.
-
Allow multiple customer locations...
We have many clients who have multiple offices. Right now it appears we can only have one address. This causes confusion when scheduling a field job, and customer gets confirmation email with wrong address.
1 vote -
allow for multiple parts to be ordered as a package instead of individually...
Sort of how the invoicing works but with the parts order.. We order tons of items at once... we want to track all our parts. Also a nice feature would be, if we order this part before to reorder but also see what we ordered it at... That would be AWESOME!
3 votesThe Purchase Order module should work for this.
-
Edit reminders
The reminders feature is really nice, but it's lacking features to edit and add to an existing reminder. All it lets you do right now is add and clear. It would be cool if you can attach reminders to more than just a customer name, too. Like associate a ticket/estimate/invoice...
16 votes -
Change "Custom ticket fields" from within ticket
We're using custom fields in the ticket for our "diagnostic tests" and "final wrapup" procedures. It would be very helpful to be able to edit /change the values of the custom fields without having to go to "change invoice" every time. Simply make custom ticket fields a part of the in-line options to change in a ticket. Pretty please!
0 votes -
Use a webcam for customer pictures
It would be nice to be able to use a webcam or mobile device to take a picture of your customer. With a picture at the top of each ticket it would allow the shop workers to know each customer by name much easier, and customers like that :D
2 votesThis has been in there since we launched, sorry I missed this. Click “Attach File” on the Ticket and there is a webcam option.
-
Change "Transaction Completed" to something else.
Transaction by most peoples definition means an exchange, usually of funds. The "transaction completed" is confusing techs into thinking that gets marked off after the customer pays, instead of when the ticket or job is done with repairs.
I noticed in older versions of the software, this field used to be called "Repair completed". I understand that not all tickets are "repairs" and that's probably why it was changed from that. I think it would make the most sense to be changed to "Ticket/Work/Job Completed". (Even better would be if it were customizable).
Lastly, I've found that "Invoiced" really doesn't…
1 voteUpdated this to “Work Completed”
-
Mutiple T&Cs templates for in-take forms
Just thinking it may be useful if we could have different ticket in-take form templates for different devices so that we can have different terms & conditions depending on the device that is being logged in.
7 votesWe added this functionality to Ticket Custom Fields.
-
Need the ability to reorder custom fields without deleting and recreating.
Adding custom fields to assets, customers, tickets et al places in an order that is not optimum. Being able to place them where we need them would be ideal. Example, on the ticket, adding any custom goes after the password field, and the only way I see to get the custom field aka: laptop bag, above it is to delete the password field and it's stored data, then recreating it...
1 voteThis is live!
-
Need a checklist
We use a "checklist" for our initial diagnostic tests. Because sometimes, testing RAM and hardrive etc takes hours. One tech may start and another may pick up in the middle. There needs to be a way for one tech to find out exactly where the other left off. This needs to be an option that can be turned on for all tickets.
Right now, we've used the custom ticket fields, but this doesn't save the checkmarks when you switch to another custom field type and save data in it. It only saves the current data in the current custom field.…
30 votesBecause the title of this is “Need a checklist” – and we have checkboxes that can easily be a list on ticket custom fields, we are marking this as complete. If a few people wanted “Multiple Checklists on a Ticket” a separate idea for that would be good
-
Make asset name required
There's no reason to ever check in an asset without naming it. If someone accidentally does, it adds a blank line to the list of assets and then it gets forgotten or mixed up. The name field should absolutely be required.
Further, maybe even renamed to "make/model". In the computer industry, the name should most certainly be specific. A name is general, a make/model is descriptive. For example; Red Toshiba vs Toshiba Satellite L305-S4712.
Please change name and make the field required. I think it will help everyone.
0 votesThis is live!
- Don't see your idea?