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  1. Add {{tech_created}} to show up who created the ticket under the current user for templates

    we print tickets for every device on intake, but we dont like how you can "assign the ticket" but not know who created the ticket, i really need to know who really created the ticket , so i know who assigned it to whom(from reading the printed ticket)

    3 votes
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    planned  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  2. UPGRADE to the PROGRESS PANEL on Tickets to show any DEPOSIT and/or PAYMENT

    We heavily use the “Progress” panel (on tickets) to see where we’re at on a job. But two big things are missing: who’s the tech that did that step (diagnosis, invoiced, etc) and was there a deposit and/or payment taken? We’re constantly having to scroll down just to reference the tech who made a specific comment. And, we take deposits on repair work, which is about 75% of our tickets, so it would be nice to see a Deposit bar on the Progress panel, too. I’ve made some simple additions to the Progress panel that I think would really help…

    29 votes
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    13 comments  ·  Flag idea as inappropriate…  ·  Admin →
  3. Make SMS able to not send messages during time windows

    Make it so you can define your work hours or define hours when SMS will not send messages and either automatically sends when next window begins.

    (I.E. make SMS only able to send from 8am-8pm and after 8pm it sends at 8am next morning)

    I know we have times where we work late to get caught up or I audit system from home and always have to make sure to disable SMS so customer does not get text messages at 11pm-1am.

    17 votes
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    planned  ·  3 comments  ·  Flag idea as inappropriate…  ·  Admin →
  4. Darken 'notes' window text

    The 'notes' box under customer info allowing you to make notes on a particular customer is too light. The font used in that box barely shows. Please darken the default font.

    1 vote
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    planned  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  5. 10 votes
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    planned  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  6. Calendar Improvement

    It would be awesome to have when booking an appointment if it can be done by service.

    On the backend (Similar to Bookeo's booking software) You can configure certain times a service is available. For example, If I want someone to book me for an Onsite field job. I would like only 6PM-11PM to be available for my customers. Where if i would want them to drop off a laptop at our office we are only available for an appointment 8:30-5:00PM.

    Of course this can be used for all types of services, such as mobile repairs, data recovery, etc. Just…

    5 votes
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    planned  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  7. Device Selector

    Let's face it we all work on the same devices why not make a central database with images and model specs on these devices so it they can be added to inventory or created into assets. There is not sense in typing in the same info again and again.

    I imagine it would be used this way. A new device comes into the market one person adds that device and shares it with the community by selecting a checkbox to share the device. We populate the info as a community or the first person can populate the info.

    For example.…

    12 votes
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    planned  ·  3 comments  ·  Flag idea as inappropriate…  ·  Admin →
  8. Add the ability to change the Device Widget sections headings to be suitable for computer repairs.

    The Device Widget is great, but things like colour, network aren't really applicable to PC in takes. Same for console repairs. We have the icons ready to go, but not the right section headings. This has been mentioned before but was marked as complete:

    http://feedback.repairshopr.com/forums/165658-general/suggestions/5411212-create-computer-repair-wizard-similar-to-mobile-de

    Can this be re-addressed?

    39 votes
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    16 comments  ·  Flag idea as inappropriate…  ·  Admin →
  9. Variations Of inventory Stock, Eg same part but different colour , Easier way to add

    I would like to see a way of adding a variation to inventory Stock to streamline entering in new inventory.
    Eg i have 1 screen type for a phone but 4 different colour variations. Super time consuming entering the exact same thing 4 times just to modify one thing

    12 votes
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    planned  ·  4 comments  ·  Flag idea as inappropriate…  ·  Admin →
  10. profit calculations on screen.

    It would be more than useful if there was better profit calculators onscreen for adding/editing products. I like to know how much im making in pounds not percent on a product. But both would be useful. This should then be implemented into other screens such as the quick add product (within purchase orders) and even more useful having it on the estimates screen so a quote can be put together and adjusted as necessary.

    12 votes
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    planned  ·  4 comments  ·  Flag idea as inappropriate…  ·  Admin →
  11. The ability to see if a ticket comment was emailed to the customer or not

    After a comment has been added to an individual ticket, there is no way of knowing if the actual comment was emailed or not.

    It would be handy if there was a way of checking after the fact if the customer was contacted.

    8 votes
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    planned  ·  9 comments  ·  Flag idea as inappropriate…  ·  Admin →
  12. Allow duplicate email address between customers

    Many of my residential customers are also business customers, and many of them use the same email address for personal and business email.

    119 votes
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    planned  ·  27 comments  ·  Flag idea as inappropriate…  ·  Admin →
  13. Margin's for markup

    Hey guys,
    Just thinking how nice it would be to see how much profit margin that I'm going to make on a estimate. (The difference between the Retail price and the cost of my part. Example:

    When I enter a part into an estimate have it show our cost and the retail cost and then a summary at the bottom of the table that talleys the total.

    SIDE NOTE: When creating a part it would be great to have a few things happen:
    1. Field for URL storage (That way 3 months after I create an estimate and my client…

    5 votes
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    planned  ·  5 comments  ·  Flag idea as inappropriate…  ·  Admin →
  14. Completed Bundled Item = New Asset

    How about the function to, build a bundle which consists of multiple computer parts to build one whole computer. All the parts would be tracked from a purchase order, to the store, into the computer, and to the customer.

    If when you complete this bundled item, it will add itself into inventory (this way we can transfer computers from to store)

    However you assign this inventory item as an "asset" instore, that way when you sell this computer to a customer, it automatically assigns as an asset.

    This would offer complete tracking and we really need it when building computers.…

    14 votes
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    planned  ·  4 comments  ·  Flag idea as inappropriate…  ·  Admin →
  15. Void Invoice

    Quickbooks gets sync'd with the invoice, if an invoice for any reason needs to be deleted then we are left with a record in QB but not CRM. We think that having a void function would allow us to still find that invoice.

    63 votes
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    planned  ·  23 comments  ·  Flag idea as inappropriate…  ·  Admin →
  16. Ticket Cloning

    Add the ability to clone tickets, identical to Invoice Cloning Feature. This is particularly useful when the leads module creates the ticket in the wrong customer

    12 votes
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    6 comments  ·  Flag idea as inappropriate…  ·  Admin →
  17. Inventory Vendor Purchase History

    It would be very helpful to get vendor purchase history on inventory items. This way you can see which vendor you have purchased from in the past, the price you paid, and date of past purchases.

    5 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  18. Allow customers to customize labels

    So I feel stupid for posting this because I am sure someone is going to tell me that it is already possible, but I have searched and been unable to find it.

    Through the DYMO Software you can create custom labels and even save them and open them using a text editor to upload. I used software similar but inferior to reapirshopr previously that had this abillity.

    I could design my own label filling in the fields similar to how the emails are done, then it would print my labels with my logo, or whatever I wanted. I would really…

    147 votes
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    37 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Our plan with this is to build a few options to choose from, with minor things able to be enabled/disabled. These aren’t built in a technology that allows us to make an editor though.

    It’s planned, but no estimated time we’ll actually work on it.

  19. CID Phone Log Report

    New Report Idea:

    We use the CID lookup feature with our Asterisk PBX phone server and it is amazing. The only thing that would make all of that data even better is if there were a daily reports with all CID lookups that were issued (aka every customer who called in).

    It could simply be a table with the following columns:
    Date, Time, Customer Name (as a link), Phone Number, Related Ticket (if any) (as a link), and Ticket Status.

    I know some of this data is already mixed in with the Communication Log Report; but that also has tons…

    4 votes
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    planned  ·  4 comments  ·  Flag idea as inappropriate…  ·  Admin →
  20. Add appointments to a customer profile

    Hey guys,
    Just wondering if we could add a list of all appointments scheduled to a customer profile. For example; when clicking on a customer's name we see payments, invoices, tickets, estimates, and hopefully a list of appointments. This would be a huge help, thanks!

    1 vote
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    planned  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
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