General
305 results found
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Ticket title on the dashboard description
It would be very helpful to have the ticket title apart of the dashboard short description. (Email isn't helpful at a glance if space needs to be made)
3 votesWe’ll be looking at the dashboard for further improvement.
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More Robust Contact Management (Vendors / Customers / Contactors / etc)
It would be nice if there was a "Contacts" section that stored your Vendors / Customers / Contactors / etc. I would just like to see more options for keeping track of relationships with much more than just customers!
2 votesMake sense. Would you want these to show up in the Customers section, though?
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Reminder button in ticket and customer view.
This button would allow reminders to be place on the calendar and in the reminder section. Allowing for easy follow ups without creating ticket just yet.
This can also be merged with the Appointment button, but with an options menu; appointment or reminder or followup.
5 votes -
LinkedIn addition to social media for Marketr
Can we add a LinkedIn icon and link for Marketr and other places that have social media in Repairshopr?
7 votes -
5 votes
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Human Resource Management
hi again,
now that repairshopr is constantly evolving into a more robust script,
i would like to suggest that a simple human resource calendar into the script.then all of our staffs will have access to calendar and know their off day from the panel itself,
as the employees, we can manage the time for our employees better, and make proper arrangement for everyone.
7 votes -
add a custom page feature to embed external pages
It would be nice if there was a way to add a page to the dashboard which could embed an external website (i.e. a Google Calendar or chat module from another website). That way users could add their own functionality to the software without having to wait for it to be added to RepairShopr.
6 votesHey there – are you guys using the new two-way google calendar sync?
And what chat app are you interested in using??
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Ticket "Flag" or "Pop Up" Warning/Critical Notice
Sometimes there may be a critical item that you may need to remember in a ticket. Since we have a sales, admin and tech side all looking at the system sometimes details can be overlooked. If there is something critical like "credit card dispute" or "does not like being called sir" that anyone dealing with the ticket may need to know a "pop up" or highlighted section that jumps out may be nice. Since we have a prepay policy and sometimes a corporate customer does not have to do so, if we have done business before, this would be helpful…
7 votesI know these examples make sense for the Ticket, but just so you are aware you can work around this by adding a popup like this to the customer (it will affect all their tickets):
http://feedback.repairshopr.com/forums/165658-general/suggestions/7107593-pop-up-reminders
Setup a custom field type “popup” on customers, then on a customer you can add a note and it’ll popup once per browser session to remind you – even when just viewing a ticket.
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Customer Purchases Custom Fields
It would be great if the Customer Purchases included custom fields options like the tickets do. We really want to use this feature but need to ensure our employees are able to collect certain information regarding the purchase.
13 votesCan you give me an idea of what fields you would add?
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More Domo Reports for MSP's
Would be nice to see more MSP based reports. A few examples.
Revenue by Technician - Technicians do not bill in our scenario so all revenue shows by our accounting gal
Profit by Technician - Again technician will not be generating invoices
Hours by Technician - Would be great to see both billed and unbilled by period of time
Parts Revenue by Technicians - again not who billed who created5 votes -
Required Customer Fields Small Tweak
Currently we require that all of our customers provide an email as we deliver invoices and receipts via email.
However, in the rare occasion that a customer does not have an email or they simply don't want to share it, we need a "fake" email of sorts that we are allowed to enter in the required email field. A default email or something of the like.
And here's why:
Since we require an email for creating a new customer, if we have a customer come in that doesn't have one, the manager must then go into the backend of RepairShopr…3 votesI think you should probably setup a wildcard email for your domain, then you can add emails that are still unique like:
fake1@mydomain.com
fake2@mydomain.cometc
If the email says “fake” in it – we won’t actually send the email, but we don’t want an accidental email going to a real domain – like gmail/aol/etc – that can get you blocked from emailing.
It would be easy to search your database for “yourdomain” and see everyone that provided no email..
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Customizable Subscription templates
We have some services that are billed automatically. We would like to have the terms and features of those services be sent out automatically with the invoice. So we would like a separate (or maybe multiple separate) templates that can be used for recurring invoice templates. This needs additional information that doesn't typically appear on an invoice, and would probably be a bit much for a line item.
This would probably work out great for businesses that are selling VOIP plans, backup plans, etc.
4 votesCould you try putting those details in “Customer Custom Fields” – there should be a tag for that to go into your invoice template.
This might be a workaround that gets you pretty close..
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Stock Take - automatically add inventory on open tickets or invoices
I have been testing the Stock Take module. One thing I noticed is that is does not account for inventory that is already on a ticket or an invoice. So, I end up getting a bunch of mis-reported counts due to that inventory being pulled from the shelf and put onto a customer's tickets or invoice.
1 voteHey Traci – we are getting ready for stock takes v2 and wanted to check in on this.
So – you have 5 hard drives, you put 1 on an invoice for a customer and put it in their computer.
At this moment the inventory level is at 4.
You go to do a stock take, there are 4 on the shelf.
Where is the issue?
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Bundle Items Recurring removal
Would it be possible to automatically remove the items from the invoice when creating the recurring invoice? Instead of getting a message saying that it can't be added. For example, Bundle item A and item B get invoiced. Item B needs to be setup for recurring invoices but we can not make the recurring invoice from that invoice because of Bundle item A. Instead, we have to go to invoices, recurring invoices, and select new. Then fill out the contact information. This is not problematic for 10 a month, but doing a 100-200 a month, this becomes cumbersome quickly.
1 vote -
Zipwhip intergration
Our company uses ZipWhip which allows us to send and receive text messages on the same number as our landline... this works great because customer's only have to save/remember one phone number and they won't get confused on which number is for calling and which is for texting. I wish repairshopr would have this same feature or integrate Zipwhip in like it does for email messages.
4 votesIt seems you have to be on a very high pricing plan to get API access. Do either of you have API access currently?
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Automatic adding of credit to customer account when refunding or purchasing from a customer for store credit
It would be really good that if I refund an item for store credit the balance would get automatically added to the customers account, in the same vein, when purchasing off a customer for store credit, when hitting the pay out button if payment method is "Credit to customer account" it should be automatically added.
24 votesYou can do this manually by adding a payment method called store credit, and refunding there like cash. Then manually increasing the customer credit on their edit page.
We will be supporting this in refunds in the near future too!
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Label PDF button on Products and Inventory Screen
It would be convenient to have a button on the general Products and Inventory listing rather than having to open the item details and then click on the Label PDF button.
3 votesWe are kind of moving toward just doing the product labels on the Purchase Order when you receive product, the more powerful labels will only be there so you can have more data on them.
Are you using purchase orders?
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Worksheet Table
Can we please get some sort of table for worksheets? For an example, I have a customer with a unit with 4 sensors. I basically have 6 data points (all the same question) that I need to answer 4 times. This makes for many multiple worksheets. If I could make a table with the same 6 questions, but provide a column for each of the 4 sensors to answer the question it would really help a lot in terms of visibility of the data to my customers.
3 votesCouldn’t you add questions like:
Question 1 (sensor 1):
Question 1 (sensor 2):etc?
Changing this for everyone doesn’t sound like an obvious correct thing to do.
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reporting
Instead of trying to sell us add on's like DOMO how about repairshopr get it's act together and give us some meaningful reports .. for a starter every report should have an export facility so excel can be used to interpret the data. Basically I have bought into repairshopr and don't see why I should need to pay for an add on that repairshopr should be doing!
3 votesDaniel – Domo has spent many millions of dollars building amazing technology to pull that off. We could have added a report here and there, and would always have people complaining – or – buy domo and integrate.
Domo was very expensive, we are going to continue losing money on it. We added it for those people that need more powerful reporting because we would never have been able to build something as nice as they have.
Just like we won’t build accounting, so we integrate QB and Xero.
In the MSP space there are reporting systems out there that people pay a lot of money to hook into the big PSAs. We were able to accomplish the same type of reporting for a fraction of the price – and we are proud of it.
The going rate for a reporting system like what we are giving in domo is…
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Invoice descriptions
We are trying to move from kyozou which also runs our ecommerce website. When We added detailed descriptions to products they end up being printed on an invoice and one item can take up a full page of invoice. We need to be able to have:
PID (product number or sku)
221364Short description of an item to show on the invoice like this:
"HP Compaq DC7900 PDC 2.5GHz 2GB 250GB DVDCDRW Desktop Win 7 Home Prem"Quantity
Price
Those are all fields we need to print on invoice.
We need a separate 2nd description like this to show on…
1 voteIt sounds like many people are asking for a proper solution to this as it relates to ecommerce integrations.
As soon as woocommerce 2.5 is released we’ll start work on improving the integration, and we’ll get this added somehow at that time.
It’s probably a month from being live right now.
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