General

  1. Add a Column for Last Purchase Price in PO

    hi,
    the idea is actually simple to implement i think.
    right now we have Average price for PO made.

    so i think if the team could add an extra column for "Last Purchase Price" would be great.

    In our PO, there would be a column to let us know what was the last price we purchase the item. As the price in the inventory is the average, it might not be accurate.

    For eg (assuming it is identical socks)
    the price we bought a socks is $2.
    Then we bought another socks for $1

    The average cost of the socks…

    7 votes
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    planned  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  2. MarketR CC Tech on email sent

    Email tech, or admin a copy of the email sent to client.
    This way we can do a phone call follow up as well.

    12 votes
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    planned  ·  2 comments  ·  Flag idea as inappropriate…  ·  Admin →
  3. Edit Existing Asset When Creating Ticket

    Some assets (PCs) change or need new information. The ability to edit an existing asset when adding to the ticket would be helpful.

    6 votes
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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  4. on tickets list is there a way to see paid??

    we have a paid status and we prefer some customers prepay for our liquid damage services - if we could see the little green checks even though the status changes internally that would REALY help!!!

    1 vote
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    under review  ·  1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  5. Print function for employee sales report

    Print function for employee sales report

    1 vote
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  6. Clock warning

    It would be cool if you could have a popup or email, text etc that could warn you about a running clock.

    Also the ability to edit or clear the clock would be good.

    The ability to add clocks would be helpful.

    1 vote
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    under review  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  7. Parts Order Tracking Delivery Estimates and Ticket Link

    On the Parts Order Tracking page, a section that allows you to input the estimated delivery date, and alerts you once it's passed, would be great! Also, the part info should be shown on the ticket that it's associated with.

    17 votes
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    planned  ·  4 comments  ·  Flag idea as inappropriate…  ·  Admin →
  8. A mention / notification system.

    If a tech posts a hidden comment inside of ticket calling out to another tech or help desk admin.. they'll be notified within the interface rather than an email.

    Example "Repair is completed @helpdeskadmin." The helpdeskadmin then receives a notification within repairshopr that the ticket needs to be invoiced and the customer contacted.

    14 votes
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    5 comments  ·  Flag idea as inappropriate…  ·  Admin →
  9. Alert if snail mail stamps are getting low

    I know that the stamps credits are available in the consumables report, but that report is not scheduled, so I ultimately forget to go look and who-knows how many invoices don't physically go out (super important now that many e-mailed invoices go to junk)! Please either send an automated alert if SMS or Stamp credits are getting low, allow us to set the system to auto-purchase more credits, or at least allow us to schedule the consumables report so I can at least monitor it.

    0 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  10. Alert if snail mail stamps are getting low

    I know that the stamps credits are available in the consumables report, but that report is not scheduled, so I ultimately forget to go look and who-knows how many invoices don't physically go out (super important now that many e-mailed invoices go to junk)! Please either send an automated alert if SMS or Stamp credits are getting low, allow us to set the system to auto-purchase more credits, or at least allow us to schedule the consumables report so I can at least monitor it.

    0 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  11. Alert if snail mail stamps are getting low

    I know that the stamps credits are available in the consumables report, but that report is not scheduled, so I ultimately forget to go look and who-knows how many invoices don't physically go out (super important now that many e-mailed invoices go to junk)! Please either send an automated alert if SMS or Stamp credits are getting low, allow us to set the system to auto-purchase more credits, or at least allow us to schedule the consumables report so I can at least monitor it.

    0 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  12. API integration - Add attachment to customer and invoice

    Currently the API integration allows for attachments to tickets, but not on customer or invoice.

    It would be great if we could do the same for invoices and customers, and also publish them, so customers can see them on the portal.

    0 votes
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  13. GoCanvice

    I use GoCanvice for intakes when I am in the field. It would be great to import the data so I don't have to enter it twice.

    0 votes
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  14. Failed Payment of Recurring Invoice

    We have dozens of customers we have on a yearly recurring invoice. They aren't really worth setting up individual contracts for as it is a one time charge per year.

    There currently is no way to receive notification if the payment fails (there is for contracts).

    It would be great to have this feature.

    0 votes
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  15. Better Sorting and filtering

    I would love to see better filtering support for any table in the program. Invoices, Products, Customers, etc. Customization columns everywhere, but tickets especially. I dont need last updated or location information but I could use date added and customer phone for quick access. Filter invoices by those with products from a category. Or by customer city, etc.

    0 votes
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  16. Better leads to ticket process

    The way leads are processed is backwards in my opinion.
    My frustration is that you have to press save as you edit each field or you loose the last one.
    Also my techs will assign a lead to me then create a ticket giving me 2 notification rather than just one.
    Here is my suggestion:
    We should not have the option to edit any fields, yes add notes, and yes send messages, and have the emails to and from on a lead front and center. Have a nice Create Ticket button that would allow you to change all of the…

    0 votes
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  17. Allow image uploads in Documentation

    Documentation has made huge improvements lately. To "finish the job" for us, we would love to see an easy image/file upload option instead of just the URL link. This would save a lot of steps. It could simply upload it to the customer page as well.

    0 votes
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  18. Ticket Preview on Dashboard

    The new ticket preview is awesome. Would love to see that and the customer preview on the dashboard

    0 votes
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  19. Add Card-On-File Capturing Option in Custom Widgets

    Currently, the only way to obtain card information from the client is either by manual entry into their customer account (via swipe or key) or having them log into ther customer portal. When we have someone signing up for services, we want the ability to capture card information as part of the sign-up process (similar to how Recur captures it for Kabuto) so we can offer more subscription services with a retained card without the need for asking.

    0 votes
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  20. Allow Custom Text/Links in Customer Portal Area

    We have a few different services that we offer to clients - It would be nice to put additional Support Links or Other Content in the Portal so that the Client has easy access to all of their information in one location. Maybe a custom HTML area, or somewhere we can put custom text.

    0 votes
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