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  1. In ticket comment, update subject should be editable and apply to ticket status

    In ticket detail and new ticket comment section, update subject should be editable and apply to ticket status. So, we know what ticket status is in process.
    Such as: New, estimated, scheduled, pending customer reply, customer approved, parts ordered, part received, additional issue, pending solution, completed, invoiced.
    Using ticket comment to update ticket status can provide actual work progress information, which is important and better than manual status update in ticket list section.

    2 votes
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  2. Multiple Tax Rates on Invoices due to State Taxation Laws

    Currently, it appears as though you can only have one tax rate on an invoice. This is a big inconvenience, as in Connecticut, labor and parts are taxed at a certain rate, where as "computer and data processing services", such as us billing for cloud backup and Exchange e-mail accounts, are taxed at a lower rate. It is a really big inconvenience for us to have to create separate invoices for this. It would be nice to have a default tax rate, but then be able to change the tax rate on particular line items if necessary.

    Reference: http://www.ct.gov/drs/cwp/view.asp?a=1477&Q=269930&drsPNavCtr=|40829|

    9 votes
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  3. "Request Tech Support" Side Tab Website Widget

    How about a slide out website form with a "Request Tech Support" tab that will automatically create a ticket.

    1 vote
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  4. Integration with Rubberstamp.io

    We started using Rubberstamp for purchase orders and just wanted to see if anyone else was using this platform and if we can see an integration with RepairShopr soon.

    3 votes
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  5. Create and Send Recurring invoice before its due or charged to CC

    I had a request from a client to send them recurring invoices before they are charged to their card. (say 7 day, or 14 days in advance). Currently there is no option for this.

    It would be nice to have something like "Creation date" when it could make the invoice and email it. and then a separate "charge date" when it would charge the card on file. Or some sort of option like "create and send invoice X days before charging".

    3 votes
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  6. On the invoice manager page can you add a total at the bottom of the "totals" column. Thank you

    It would be help full to have a total when searching unpaid invoices.

    1 vote
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  7. Sales pipeline management

    Something like pipedrive.com that integrates with RS. I would love to be able to see where exactly a deal is in our pipeline. Has the prospect been contacted? Meeting set? Proposal sent? Follow up made? Sale closed? Onboarding process? All questions that need to be tracked and reported on.

    11 votes
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  8. Flag low inventory for a particular category or sub-category

    It would be wonderful if I could flag a specific category or sub-category as being low on parts.

    We purchase quite a few items from NewEgg when they go on sale from various manufacturers. This results the shop stocking 2-5 different manufacturer's products that go in the same sub-category. For example, we have multiple inventory parts under DRIVES > 2.5" SATA HARD DRIVES. As a manager/owner, I may not necessarily care if we run out of a specific 2.5" hard drive, but do care if we are running low on 2.5" SATA HARD DRIVES in general. So, if we get…

    0 votes
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  9. Here's a few things we'd like to see change

    Customer Tab: ability to add a shipping address and tag for that address in the invoice template.

    Invoice Template: a tag for the payment terms that is linked to the customer.

    Ticket: customize priorities. Ticket Queues

    Leads: We'd like to have the email reader be able to assign a ticket a status, or a queue in the future

    Inventory: A place for Van inventory, just so that there's a spot to see that the store may not have it but its in one of our outgoing vans. Looked at (big Chain, but it's more involved then what we need)

    4 votes
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  10. Option to NOT Maintain Stock at Specific Locations

    Some of our locations are just for ticket reconciliation and organization. It's really annoying having "low stock" indicators in inventory, only showing because "placeholder locations" don't have any stock.

    Even more annoying is that new locations automatically are set to reorder at 0 and desired qty at 2. Every time we add a location or inventory item, we have to update stock numbers for every item.

    Can you please add a way to set certain locations as "This location does not stock inventory"? Thanks!

    1 vote
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  11. Flok integration

    Would love to see Flok integration. www.flok.com. It's a digital punch card/app/notifications system. We just started using it for our customers and would be awesome to have work with Repairshopr.

    1 vote
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  12. Profiting From Reactivating Past Customers

    Digging for gold in your own data is always cheaper and more profitable than prospecting elsewhere.
    I wanted to run a report of past customers who we had serviced more than a year ago but I couldn't find a way of doing it. Support suggested I post the idea here.

    It would be really useful (and profitable) to be able to run a report by Issue Type with a Date Filter so we could pull out past customers to email through Marketr or export and use in another email program.

    Thank you.

    1 vote
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  13. Have a prompt column on Logistics to remind to order in important parts/inventory

    We have our boss approve of part ordering for customers and there's no reminder button column to remind him to order the part in if its need a.s.a.p.

    1 vote
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  14. Part order costs not changing

    When adjusting part order cost after creation of the order the adjusted price does not show on the invoice. Is this something that can be corrected so that the price changes are reflected?

    1 vote
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  15. Show IMEI on customer purchase PDF

    More details needed on customer purchase PDF. The imei would ideally be shown on the PDF. Customer will then sign one of the forms that we keep as proof the item has been sold to us.

    3 votes
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  16. Ticket charges - profit

    Thanks for adding the ticket total in the ticket detail area!
    Could this could do the same cost/profit hover thing you can do in the total section of an invoice?
    It would be nice to know what your making on the job as parts are added

    3 votes
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  17. Make the 'Take a deposit' button even better--closing potential revenue loss loophole.

    As is, employee hits "take a deposit', but does not take the payment, the amount will still pull through when 'Make invoice' is created as a negative amount (as in not owing), EVEN if the payment was never taken! Yikes! I like the deposit button, could you make a rule that says: if the deposit is not paid, then the amount pulls through to invoice as a positive instead of a negative.

    1 vote
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  18. Make "Issue Type" visible in more places.

    I use "Issue Type" to note whether a repair is covered under warranty, simply "warranty", "warranty expired". Often a customer has repairs in that are covered under warranty and others that are out of warranty. The field issue type shows up on the tickets page but not on the customer page or the invoice. As it is it's difficult for me to add multiple warranty repairs onto one invoice because I can't see that info from the logical places. Can this info be added? Maybe make fields selectable to be shown or not shown and how much screen/pdf real estate…

    3 votes
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  19. Link Recurring Invoices and Contracts to Customer Detail Page

    Looks like this got missed in the development process somehow. The Customer page should have everything linked to it. Thank you.

    1 vote
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  20. Linking the invoice/estimate replies to the ticket - Centralize all communication to the ticket

    Its time to centralize communication from our clients.

    Linking the invoice/estimate replies to the origination ticket needs to happen because it would simplify communication flow when receiving client communications.

    Have you asked yourself these questions?

    1. Why can’t the invoice/estimate response be as simple as when a client responds to a ticket?

    2. Wouldn’t it make sense to push all of a conversation to the ticket that the invoice/estimate is connected to?

    Simplification solutions

    1. What happens if a client is responds to an invoice (such as a recurring invoice) without a ticket. a. Solution: The response email to the leads area as…
    5 votes
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