General

  1. Contract Pricing Templates

    I need the ability to create contracts with a predefined list of contract pricing based on the type of contract. it is difficult to put all my different services into every contract I make.

    40 votes
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    9 comments  ·  Flag idea as inappropriate…  ·  Admin →
  2. Ability to add "Parts" to a "Purchase Order"

    Currently Parts and Inventory are completely separate areas of RS
    - This is great, except we often buy One off parts (Parts) and inventory (Purchase Order) on the same Supplier Order.

    In a part order - would be awesome to have a drop down menu (totally optional) of purchase orders (that have not already been ordered) that a part can be added to
    - so the totals on the purchase order match the supplier invoice.

    40 votes
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    planned  ·  5 comments  ·  Flag idea as inappropriate…  ·  Admin →
  3. ADFS SSO Office 365

    Hi Guys,

    Recently deployed o365 integration and very happy i can finally sync my Calendars with RS. Hoping you guys can extend this feature a bit further by integrating RS login's with Active Directory Federation Services/SSO (i see you have done this with Intuit and Google+). I believe this can be based around oAuth and wold not be all that complex to setup considering you already have oAuth communication with Office 365?

    40 votes
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    9 comments  ·  Flag idea as inappropriate…  ·  Admin →
  4. Make due date customizable on /tickets page

    We are working on implementing due dates better in our workflow but it is challenging to have to go into the ticket to change a due date. It would be really awesome if clicking on the due date would bring up maybe 4 quick change options such as, now, 1 hour, 24 hour, 7 days.

    40 votes
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    planned  ·  9 comments  ·  Flag idea as inappropriate…  ·  Admin →
  5. Make Customer Name more Prominent in Beta UI

    There is a lot that I like about the beta UI, but I do not like how far down I have to scroll to see my customers name.

    In the beta UI there is a huge gap on the top right of the website that would be perfect to display the customer name in large text.

    Bonus!! There is even a thin line there where you could display the customers signature right above the line. I would put the customer name in text, then just to the right of that have the customer signature right on the line. Would look…

    40 votes
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    3 comments  ·  Flag idea as inappropriate…  ·  Admin →
  6. Add Sale from Inventory to Customer Asset

    We sell refurbished PC's and plan to start using repairshopr to track all details of them.
    From intake, work to refurbish, and sale.
    This we can do.

    However, on sale part...
    We would like to be able to add these inventory items when sold to a customer to their assets.
    I have found no way to easily create an asset from an inventory item, it would be great if we could.

    38 votes
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    8 comments  ·  Flag idea as inappropriate…  ·  Admin →
  7. iOS App Developments

    Develop the App so that it replicates the same features of the website.
    - Develop a POS feature for the app that acts as a POS for walk-in customer purchases and inventory management.
    - When a ticket is payed for you should be prompted to close the ticket if you would like.
    - The default print setting for the iOS app purchases should go to the receipt printer printing features.
    - The iOS app should also be able to be setup as a register so that it ties directly to the website system. This way Z reports match correctly with…

    38 votes
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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →

    Since this suggestion is actually a number of very separate ideas, we can’t properly mark it as planned/started/completed.

    I’ll just leave it as under review.

    We added the bit about closing the related ticket in the last release.

  8. Enable Product Upsells on the Add/View Charges Screen

    Enable Product Upsells on the Add/View Charges Screen because it is more useful there than on the invoice screen

    38 votes
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    4 comments  ·  Flag idea as inappropriate…  ·  Admin →
  9. add leads manually

    Add an "add new lead" button
    - we would use this for customers that have called, but not worth fully adding to the customer database
    Currently we are emailing them in, which works, but its weird.

    37 votes
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    5 comments  ·  Flag idea as inappropriate…  ·  Admin →
  10. bundling or packaging items on the fly

    preparing a bundle in advance for sale is nice maybe if you are selling flowers or coffee. in our business we often group several items together on the fly when creating an estimate for a customer. you should be able to select two or more items create a package. you should be able to view your cost and then insert a sale price for the package. when you print or email the quote the customer would see only the package price not the individual line item pricing.

    37 votes
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    9 comments  ·  Flag idea as inappropriate…  ·  Admin →
  11. Enable DKIM support

    Setting up DMARC for my domain after getting a spoofed email from my "support" address that was obviously not legit. While I've added RS to my SPF record, there's no DKIM signature for those emails, therefore they don't comply with DMARC. I've got it set to only monitor, but the idea is to eventually lock that down. Any thoughts on putting this in place?

    37 votes
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    7 comments  ·  Flag idea as inappropriate…  ·  Admin →
  12. Tracking Salary/Wages for employees

    1. Add individual employee wages.
    2. Generate repaorts for a selectable time frame with wages/salary earned.
    3. Possibly a feature that shows whether or not an employeed has been paid for that selected time.
    36 votes
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    under review  ·  8 comments  ·  Flag idea as inappropriate…  ·  Admin →
  13. GPS Tracking on company cars

    Hey guys! I thought about this idea when I had a big issue with one of my techs being late to field job appointments. I was searching around the internet on ideas to keep track of my techs while they are in my company cars, and I ran across a website called www.mycartracks.com. This company has a API and allows integration with other companies. This would be a great addition to the app center. I was thinking about putting company phones in my company cars because My Car Tracks uses android phones to track location. This would be great…

    36 votes
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    under review  ·  8 comments  ·  Flag idea as inappropriate…  ·  Admin →
  14. Custom Reports Module

    I would love a custom reports module that allows us to create ad hoc reports on the fly. I'm sure each of your customer has different needs and if you only create reports that most people want you leave us all wanting reports that we need but others do not. We are a data driven company and sometimes new information has us seeking additional info that we haven't thought of in advance. This will also alleviate your having to generate reports for us when we vote on them and free you up to make more significant changes to the platform.

    36 votes
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    9 comments  ·  Flag idea as inappropriate…  ·  Admin →

    For our Domo subscribers we have pretty much added every report that’s been suggested if we have the data to accomplish it.

    This will probably not get worked on for anything that is possible in Domo – if you haven’t tried it, I would recommend it – and let us know if there is a report you want.

    Making a “report builder” is a major project, which is why we bought Domo even though it’s the most expensive piece of software our company has bought.

  15. Customer Portal - Asset Manager

    Currently customer can only "view" the asset tag number and brief title of the asset in the customer portal. This is really not worth much to the customer. The functions that our corporate clients would like to see is the ability to click on the asset and see the full asset details and see the ticket lists associated with the particular asset.

    36 votes
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    8 comments  ·  Flag idea as inappropriate…  ·  Admin →
  16. Purchase Order Reports

    Would it be possible to have a CSV Purchase Order report list?

    35 votes
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    3 comments  ·  Flag idea as inappropriate…  ·  Admin →
  17. Stock Take Net Gain/Loss

    We need the stock take report to show not only the "loss" but also the "gain" of item QTY and $. This can either be a number indicating the gain (as only the "loss") is indicated, or it could be a net of the gain and loss in a stock take.

    35 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  18. Discount REASON CODES and REPORT

    The new discount line is definitely helpful, especially being tied to a security group option. This was exactly what we needed to solve "authorized users" being able to discount, but not "everyone. Two small upgrade requests related to this new feature:

    1. Reason codes: Can you allow us to build a list of a few "reasons" for the discount being applied? Simple stuff like Coupon discount, Mismarked price, Competitor match, Manager discretion, Warranty repair, etc. This would ideally be required to provide auditing record.

    2. Discount report: Add a report to break down discount codes given out. It would be a simple…

    35 votes
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    10 comments  ·  Flag idea as inappropriate…  ·  Admin →
  19. Undelete / Undo

    Would be awesome if there was an undelete or undo button. I have found myself deleting things and realizing I needed them.

    35 votes
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    3 comments  ·  Flag idea as inappropriate…  ·  Admin →
  20. Remove "Pay by Credit Card" when e-mailing invoices to certain clients

    We love the "Pay by Credit Card" link in our invoice e-mails. Well, we love it for our residential clients who tend to have smaller invoice totals. We like our business clients to use good old fashioned checks. Most do, but some have started to use a card and in some cases the fees are quite expensive.

    An option to disallow "Pay by Credit Card" in the customer profile would be great. I assume it would work like the "opt-out e-mail marketing" check box.

    34 votes
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    2 comments  ·  Flag idea as inappropriate…  ·  Admin →
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