General

  1. Estimate/Quotes Revamp

    My idea is to basically be able to create 1 awesome quote without having to make 3 different ones for clients every time which just confuses everyone and makes my estimates portal look like i'm a millionaire. QuoteWerks is a great example of a Professional Estimate/Quote. http://www.quotewerks.com/images/QuoteValet/QuoteValet_SampleQuote.PNG

    I want to be able to have options and upsell my customers without making it confusing. Have each option area have radio buttons where they can select one and then add on's which they can tick if they would like.

    Include a picture of who create the estimate for them. Great optional feature.

    46 votes
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    under review  ·  5 comments  ·  Flag idea as inappropriate…  ·  Admin →
  2. Tawk.to Live Chat Integration

    Currently we are using Tawk.to and it would be great to have a similar feature that Zendesk has with Zopim. If an end user is communicating to us about an issue and we happen to assist them remotely or schedule them for an on-site the ability to create a ticket from the chat I would think be great. Our White Label Remote Support uses this feature and quite a bit of their clients use RepairShopr.

    46 votes
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    22 comments  ·  Flag idea as inappropriate…  ·  Admin →

    I talked to tawk.to, it sounds like there isn’t a way to do this right now – but they are building a ticket system now. They told me when the ticket system is out, we should be able to integrate to that. So you would make a ticket in tawk.to, and that could create a ticket in RS – it’s a bit fuzzy until they ship it.

    You can follow that progress here:

    http://tawk.uservoice.com/forums/228427-feedback/suggestions/7027218-support-ticket-system-by-tawk-would-be-awesome

  3. Add timesheet tab

    We would like to request a timesheet tab to be built into Repairshopr. We would like to be able to enter time logs by line item. We want to enter Date, Customer, Ticket, Description and Time spent into daily timesheet report. These time entries would tie back to the ticket selected and it would allow us to see hour total logged hours daily and help to insure we've recorded all of our projects daily. It is very difficult and time consuming with the existing system to record your daily work since you have to open each ticket to log time.…

    45 votes
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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  4. Quickbooks Item Sync

    Currently, its a manual process to add items in RS. This should be automatic (create an item in RS - a corresponding item should be created and linked in QuickBooks).

    45 votes
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    9 comments  ·  Flag idea as inappropriate…  ·  Admin →
  5. Mark Invoice as Sent / Tick Box

    I would really like to have a tick box that I can tick when I send an invoice outside of RS/Hand Deliver etc. that will put the little envelope to let everyone know said invoice has been sent or delivered to the customer please.

    45 votes
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  6. Integrate AASP Appointment Scheduler with RepairShopr

    Apple are rolling out a new scheduling tool to their service providers.
    Unfortunately in order to view appointment it require login in to GSX!

    There is no notification system, no ical/caldev link, nothing,

    If there were a way to have RS pull appointments from the Apple scheduler and maybe put them in its calendar, it would be cool.

    The REST API documents are here https://gsxwsut.apple.com/apidocs/reservation/v1/#!/Slot/fetchAvailableSlots

    NB. This is not the regular GSX integration which I believe has a rather icky API, as far as I can tell this is regular REST and may be easier to implement.
    Thanks.

    45 votes
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    2 comments  ·  Flag idea as inappropriate…  ·  Admin →
  7. RMM - Ticket Automations - Create ticket automatically from RMM alerts using Ticket automations

    It would be very useful to be able to create tickets automatically from RMM alerts such as Watchman Monitoring. This would allow us to create automations that would see particular Alerts from any RMM and send automated responses and create a ticket all in one action. Without having to first go to the RMM Alerts and turn the Alerts into a Ticket....This would be a huge time saver.

    It would also be nice if once a ticket was created from an RMM alerts that the Alerts in that window would become hidden automatically to cut down on confusion and clutter.

    44 votes
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    5 comments  ·  Flag idea as inappropriate…  ·  Admin →
  8. Bulk Import of customer assets

    I can't seem to find a way to do a bulk import of a new customer's assets. It would be nice to be able to do so, especially if you have client's with 50 desktops in an IT environment.

    44 votes
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    9 comments  ·  Flag idea as inappropriate…  ·  Admin →
  9. Invoice Merging

    We've already had suggested the ability to merge multiple tickets into one invoice, but I think it would also be beneficial to have the ability to merge multiple invoices on a single ticket into one.

    I had a situation yesterday where I accidentally created an invoice before all the necessary charges were on the ticket so when I added the rest of the charges and created a new invoice, it left me with two invoices with one charge each. If I could have merged them it would have made the invoice show up correctly sand how I originally intended, as…

    43 votes
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    10 comments  ·  Flag idea as inappropriate…  ·  Admin →
  10. Wholesale Gadget Parts Integration (this REALLY needs to be looked at)

    Wholesale Gadget Parts is a fantastic supplier that offers a lot in the way of parts and customer service. We know they have a small integration with RepairShopr already, but we would REALLY love to see RepairShopr expand on this. We have a personal account rep appointed to our company that has reached out to us multiple times on having an IT staff that is ready and willing to implement full access to their systems when it comes to inventory, parts ordering / purchase orders, RMA's etc.

    1) No more needing to change hundreds of inventory prices manually because there…

    43 votes
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    9 comments  ·  Flag idea as inappropriate…  ·  Admin →
  11. Shopify already!

    This was brought up before, but I think needs revisiting since the last post was marked complete "questionable).

    Integrate Shopify. Shopify is too big to continue to ignore. Sure Woo still dominates but Shopify is now running close second after passing Magento in 2018. (source: https://www.cloudways.com/blog/top-ecommerce-platforms)

    Many RS subscribers need two-way sync with RS inventory, POS and eCommerce. Both APIs from RS and Shopify are out there ready for action. RS is a great product and we love it's diversity, but it really falls short ion this area. Zapier is limited for RS as well.

    It's time!

    43 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  12. Improve Big Chains

    Big Chains are currently too much of a one shop, with separate locations of that shop. They don't provide enough flexibility to have each store run independently yet share the same databases.

    1) Each location needs to have its own address, invoice templates we have banking info, some other locations may wish to call them a slightly different name, this would provide a high level of flexibility allowing for separate invoice templates.

    2) Logistics could get very very very messy with part orders being done and visible from 15 - 20 stores, so having each location only able to view…

    42 votes
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    5 comments  ·  Flag idea as inappropriate…  ·  Admin →
  13. Create an eBay integration solution to provide an eBay store directly connected to RepairShopr

    Being able to link an eBay store through the api and have it integrated with RepairShopr to sell those hard to find parts you have and need to get out there to the right customer!

    42 votes
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    under review  ·  13 comments  ·  Flag idea as inappropriate…  ·  Admin →
  14. Multi Location Inventory Control

    It would helpful if inventory between locations could be separated. For example, one of our locations does not maintain stock on products that our other location does. For inventory stockout reports, the level of control between the two locations would be very nice! As of right now, if I maintain stock on items that only one location uses, I'm getting alerts for that specific product needing to be ordered when it does not.

    42 votes
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    10 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Just for clarification, we have multi-location inventory but this suggestion is to make it more granular “per-location” to have different settings per locations as far as what’s tracked/etc.

  15. Dispatching

    It would be nice to have a dispatching add-on. Something that allows techs to notify the end user that they are on the way to their location and tracks the techs location so that the end user will be able to verify the tech is on the way. It will help out with having to constantly contact the end user’s who are waiting for techs who are possibly stuck in traffic. It would also help end user’s keep appointments. Several times, techs go to the end user’s residence and the end user is not home, doesn’t answer the door, etc. …

    42 votes
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    6 comments  ·  Flag idea as inappropriate…  ·  Admin →
  16. Please, Please, Please - Add recurring appointments to your calendar.

    I have multiple meetings that occur every month. Recurring appointments are critical to me being able to use RepairShopr's calendar. The whole point of us moving to RepairShopr is to get everything on one platform. Without recurring appointments, I will have to use Google calendar which really defeats the purpose of moving to Repairhopr in the first place.

    42 votes
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  17. Add the ability to change the Device Widget sections headings to be suitable for computer repairs.

    The Device Widget is great, but things like colour, network aren't really applicable to PC in takes. Same for console repairs. We have the icons ready to go, but not the right section headings. This has been mentioned before but was marked as complete:

    http://feedback.repairshopr.com/forums/165658-general/suggestions/5411212-create-computer-repair-wizard-similar-to-mobile-de

    Can this be re-addressed?

    42 votes
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    16 comments  ·  Flag idea as inappropriate…  ·  Admin →
  18. Leads: customize status & assign tech

    It'd be useful to edit Leads -> Status choices (e.g., Opportunity / New / Lead / Prospect seems redundant). Even moreso, would be awesome to be able to assign a lead to a tech for first contact.

    41 votes
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    under review  ·  9 comments  ·  Flag idea as inappropriate…  ·  Admin →
  19. provide the option to set if prices are VAT inclusive or exclusive

    All the invoices are calculated as inc VAT but I want ex VAT. Is that possible?
    i.e. if I put £1000 as the cost of the repair then I want the invoice to be £1000 + VAT (£1,200 total).

    At the moment if I put £1000 in it changes it to £833.33 + VAT (£1,000 total)

    41 votes
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  20. ADD SERIALIZED INVOICED ITEM TO CUSTOMER ASSET LIST

    It would be time saving to be able to add a major serialized item directly to the purchasing customers Asset list at the time of purchase. Either via an (add to Assets) checkbox or button beside the line item in the invoice. This would allow us to keep customer asset lists up to date more readily for all major purchases.

    41 votes
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