General
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Add “captcha” or “not a robot” to leads
We need to add some type of security for creating new leads, such as captcha. I am getting 3-5 new fake leads per day and this could be resolved simply by adding this important security feature and making allleds fill in the captcha.
Thank you!
22 votes -
Seperate Invoice and Refund Templates
It would be good to be able to have separate templates for invoices and refunds to prevent confusion when an invoice goes to a Companys Accounts Department
6 votes -
Show Labor Log entries under Communications
Any time I notice a stale ticket assigned to my techs, I check the ticket's Communications' comments. When I approach the tech for not seeing any comments, roughly 1 out of 3 times their respond is "I put it in the Labor Log". It would be much more efficient if those entries could show up under Communications as well (maybe as a public or private note?)
Would also solve Labor Log entries not printing out on a ticket, as mentioned here: https://feedback.repairshopr.com/forums/165658-general/suggestions/34401148-allow-printing-of-the-labor-log-and-time-started-a
5 votes -
Make Customer Name more Prominent in Beta UI
There is a lot that I like about the beta UI, but I do not like how far down I have to scroll to see my customers name.
In the beta UI there is a huge gap on the top right of the website that would be perfect to display the customer name in large text.
Bonus!! There is even a thin line there where you could display the customers signature right above the line. I would put the customer name in text, then just to the right of that have the customer signature right on the line. Would look…
38 votes -
Timeclock access on mobile app
On occasion, I use the RS mobile app to access, view, and enter time on tickets. One thing that would be awesome at times is access to clocking in and out from the mobile app, as on occasion I don't have access to a computer immediately upon starting or ending my day.
2 votes -
Hide cost when entering parts / looking at inventory
Sometimes you need to add a part to add/view charges or you want to go into inventory to look up a quantity or sales price.
Right now you have to make sure the client can not see your screen as you obviously don't want clients to know what the markup is.
There should be an option to HIDE the cost of an item when putting in add/view charges as well when you are in inventory.
4 votes -
Bundles for inventory with GOV Fees like Recupel, Bebat, Auvibel
Bundles for inventory with GOV Fees like Recupel, Bebat, Auvibel
Make it possible to make a bundle for an item in inventory that you can connect a product to another, would be nice to have this so if you sell an item that also has to have recupel, GOV fees, … etc, charged this goes automatically. We call that attach product to another product. Would be nice to use this also as Crossselling / upselling. If you buy an laptop, we suggest you also buy office, laptop case, …3 votes -
Drop down menu on conditions
An option for pre-set conditions drop down menu when entering in the condition of an items.
2 votes -
Option to add more than one ticket at once for a customer in the new Workflow app
Hi there!
The new workflow feature is great and it's super fast! One thing I would LOVE to see is the ability to add multiple tickets at the same time for the same customer. So check in could be much quicker that way.
25 votes -
Next button at the top of ticket list
I'd love if the previous, next, and pages buttons were on both the top and bottom of the ticket list.
Right now we have to scroll to the bottom to get to the next page.
2 votes -
Ticket charges to Make Invoice , Instead MAKE INVOICE It should UPDATE the existing INVOICE If an invoice ALREADY exists
When we add ticket charges to the invoice, and parts, etc. Once a technician creates an invoice, the CREATE invoice button shouldn't allow them to make a duplicate invoice for the same charges. There should be an option to UPDATE Invoice
2 votes -
It would be nice to have better printing and quickbooks integration for Macs
Since I'm gonna be paying $99/mo I would really like to print locally from my Mac easier and have my Mac quickbooks online or desktop integrate better . It seems like you are mainly geared to windows ?? Im still in the tryout mode so maybe I just haven't found everything yet .
1 vote -
You should make the ticket dashboard a tab since I go there constantly
It would really help to have the ticket dashboard a tab to easily get to it
1 vote -
More options (length of subscription) for subscribing via Recur module
I am assuming the Recur module is developed by RepairShopr, I honestly can't find any info about the developers of this integration specifically. I'm suggesting adding more options (other than just Monthly) for customer's self-service subscription pages for Kabuto Packages.
This is a fantastic feature, that, for us at least, has had essentially no impact on customer's self-servicing a managed service package. Almost all of the dozens of managed service packages we've sold have been for yearly subscriptions. I think psychologically, home users don't want to have to deal with anything tech-related more than once a year. And they prefer…
1 vote -
A method to combine items
First, this is different than bundling (as far as I can tell).
TL;DR We would like to combine the stock of two (previously considered) different items, and have a indication for our accountants/inventory people that those to items were merged.
We found out recently that many iphone 5s repair parts and iphone se repair parts are interchangeable, even though we can order these parts separately and at different prices from our parts vendor. Now that we are sure that we can freely use some of these parts for each other's repairs, we want to combine those inventory items to help…
1 vote -
Add integration with TapMango loyalty rewards
We've started utilizing the TapMango loyalty rewards system and have been very happy with it so far. Rather than building your own loyalty rewards into RepairShopr, could you possibly provide integration with the TapMango system? I'm aware of several other POS systems that they currently integrate with.
3 votes -
Recurring Customer Invoices- automatically adding reason for not charging tax
As I create a recurring customer invoice, I would like to be able to set up a non-tax reason code to appear automatically on the invoice instead of having to select it every time. For example, if a government agency is billed every month and it is tax free, I would like to have the reason code (govt./non-profit) to appear on the invoice without having to go in and manually check the code every time.
1 vote -
In worksheets, when a long worksheet is created with multiple field types, the app re-orders the list
Creating a worksheet, I have let's say a list "V 1" through "V 15" all as text fields to allow manual entry of data. In the web page, it is exactly what I need! Perfect, love it! If I open up the same ticket on the App on android, tablet, iPhone, or an iPad, I get different shufflings of the data. It does not stay in the same order on the App. It would be amazing if this could be looked at, especially cross operating systems. I use macs and Windows. The mobile technology would be great for the check…
1 vote -
in the POS - add a second "back" button that is programmed to go back to the previous page only not the 1st page
in the POS - add a second "back" button that is programmed to go back to the previous page only. The current BACK button goes back to the Starter POS screen. A "previous screen" button would make it quicker to find items in the same category.
3 votes -
Quick Switch User Hotkey
A keyboard shortcut available on any page to bring up the Quick Switch User box.
1 vote
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