Let them choose when they want to subscribe. The video on feature Friday made it seem like technicians could choose to subscribe by clicking actions and then hitting subscribe. But in reality the system subscribes them automatically to any ticket they leave a note on.

This means that we now have to leave a comment, refresh the page, click actions, then unsubscribe, as additional steps to leaving a note on a ticket we just want to chime in on.

I would like repairshopr to receive an invoice from woocommerce when the order is created so when customer requires invoice for payment or backorder we can still invoice them and when the order is paid is shows on repairshopr so we can also print packing slips before shipping as currently we have to wait for the order to be complete before the invoice shows in repairshopr

Hello,

can you add a feature to download multiple selected invoices in PDF?

To be able to download to CSV would be a simple function to add, but it would be useful as there is no option for notes to be added in contracts Manager.
Example: when chasing contract renewal.

The ability to set an appointment on the RepairShopr app should be integrated. It is a little frustrating having to leave the app and login to the website on my mobile phone to be able to set appointments.

When you have a client that does not pay you need to be able to mark the invoice as bad debt so that the invoice can be closer but accountants can see and tell that the invoice is a bad debt. This will help for tax time as this is a write off. But not being able to mark the invoice makes it extremely hard for accountants to know what's going on with the invoice. Many other CRM's have this functionality. This would be a great feature and I'm sure many will agree.

Now that appointments have to have a start and end date and time, is it possible to set a default start time and/or default duration?

For example, almost all of our appointments are 7am starts. And they are also almost always 8 hour shifts. So, could a preference be created that appointments default to a set time (in our case 7am) and run for a default length of time (in our case 8 hours)?

Adding a pop-up box, when the customer presses the decline button on an estimate from the customer portal. Allowing them to give a reason why they declined the estimate.

When I am sending out statements it only shows outstanding invoices and amounts. Customers need to see all payments displayed also.

I so badly want to be able to select my line item of 'Parts for Customers', enter the cost of what we paid, and then enter the % of what I want the mark up to be.

Almost every piece of hardware we order for our customers is unique and custom. We have zero fixed costs as our prices change daily.

Need an easy way to mark up parts without busting out the calculator.

This should be a very easy addition! Please add it.

Since we have now the new feauture Business Hours, just enable to have Due Dates according to Weekly Closing Days and Holidays

I've been asking for years... Can you please alphabetically sort issue categories, especially in the device repair widget? This makes it much easier for a client to find the issue they are having. I think all categories should really be sorted alphabetically. Thanks for your consideration.

Repairshopr already has the additional templates for invoices. This gets assigned to the customer. I need this same functionality applied to tickets. I would like to create a ticket template and assign it to customer. We have online repair affiliates that have their customers direct ship to our lab. We then will repair the device and ship back to the customer with the ticket as a record. It would be great to edit the ticket so that it was branded to reflect the original seller.

When I sort by ticket status, it sorts alphabetically. It's nice that "ATTENTION" and others jump to the top, but then I have to scroll way past all those "resolved" to find the status "waiting on Customer" or "waiting payment."

How about this instead: When you click to sort by ticket status, don't just alphabetize the status! Put resolved last, even perhaps by the date it was resolved, as a bonus. But in any case, put ALL types of UNresolved tickets at the top of the list--THAT is what I want to see at a glance!

The custom web widget is a great Repairshopr feature but it lacks the ability to send a customer a custom email when a ticket is created using the widget. Please add !!!!!

Our company only does internal service. It would be great if we could add financial information for each asset which could transfer to Quickbooks so we can track depreciation. Being able to track this information could also help other companies sell new machines by pointing out how much as already gone into the machine.

customer has a gmail address and it's xxx.xxxxxxxx@gmail.com and it doesn't show up as a valid email address.