Any ticket in our system where we add a hidden comment, it is configured to email the assignee on the ticket. We would like that person to know, in the email notification, who left the internal comment and what the ticket subject is. Presently they get a ticket number, company name , and the comment. Some of our companies may have a dozen or more active tickets so having additional context to the notification email would be helpful to our team.

Enable Product Upsells on the Add/View Charges Screen because it is more useful there than on the invoice screen

When I take a payment to scroll down to hit the "Take Payment" Button. In tickets you have to scroll down to see the full customer information.

There is so much wasted space at the top of RepairShopr screens it's just nuts.

Asking for a signature on a check deposit is crazy.

Please work on your UI rather than some of the features that are coming out on "Feature Friday"

We are switching to Datto RMM (formerly Autotask) and an integration would be fantastic

The appointmens module works fine, however the module to set the start time, end time and the Due Date Module use the same very unwieldy way to set those dates. Preferably change this to create a larger table that is split up in 15 min portions.
Use the layout used in Outlook as example.

Furthermore I'd like the 24H time format in the Labor Log

We have assets, that are different types, but have identical serial numbers. It would be great, if we could set it so that the serial number is unique for the asset type and not for all assets.

Let them choose when they want to subscribe. The video on feature Friday made it seem like technicians could choose to subscribe by clicking actions and then hitting subscribe. But in reality the system subscribes them automatically to any ticket they leave a note on.

This means that we now have to leave a comment, refresh the page, click actions, then unsubscribe, as additional steps to leaving a note on a ticket we just want to chime in on.

It would be nice if it were possible to have certain line items automatically generate a recurring invoice.

For example, with something like an Antivirus Product, one could define the template in advance so that selling that item automatically schedules recurring payments based on those predefined criteria.

While the recurring ticket feature is great there needs to be a way to edit the recurring ticket or delete it if it is a duplicated ticket.

Adding mobile sentrix to integrations will make it easier for users to download a accurate inventory straight from mobile sentrix. No more need to adjust the retail price because it will get updated the same time mobile sentrix updates their prices.

Hi Guys, Xmas comming, many customers start to ask us can they pay deposit for phones, laptops for Christmas. Im just wondering what will be best option for us to do it, customer will pay few times , for example
iPhone 11 64GB Purple 699 , customer will pay today 100, next week 100, 3rd week 80. how to track that , print ticket with amount paid and outstanding amount

We'd like to group techs into teams e.g. server team, 365 team, web team and assign tickets to the team rather than the individual tech. This would make team management much easier.

I would like a feature that shows a check if an invoice has been printed. We have multiple techs running calls. A lot of times, they close a ticket and create an invoice but do not actually print the invoice. We then show the job as finished but the customer never gets an invoice mailed. I'm proposing just a check box that shows the invoice has been printed. Also, I would like to run a report and see if we have any invoices that have not been printed.

Thanks!

Allow us to setup and send as multiple email addresses in repairshopr.

We are currently using the custom SMTP settings for our support account, but would like to be able to switch the email to our billing account to send invoices out.

There is a function to do this with recurring invoices, can we make this applicable to non-recurring ones now too please?

We use our vendors order number for our Purchase Order Number. The system allows for Duplicate Purchase Orders. We have accidentally created duplicates. Having a notification or warning would help avoid these mistakes. "Purchase Order ______ already exists, Continue?"