General

  1. Stop auto subscribing techs to tickets when they leave a comment.

    Let them choose when they want to subscribe. The video on feature Friday made it seem like technicians could choose to subscribe by clicking actions and then hitting subscribe. But in reality the system subscribes them automatically to any ticket they leave a note on.

    This means that we now have to leave a comment, refresh the page, click actions, then unsubscribe, as additional steps to leaving a note on a ticket we just want to chime in on.

    23 votes
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    6 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Thanks for all the votes and comments here, we are going to change this to stop auto-subscribing when a comment is made. Should be able to get that change out any day now.

  2. Credit Card Convenience Fee

    As I roll into 2020 and review my previous year, one of my large expenses is credit card processing fees. I've renegotiated my Vantiv contract as well as looked at alternatives. Regardless, I've left over $6,000 on the table in fees.

    I've noted that a lot of my customers and local businesses (restaurants, gift shops, smaller hotels) are all now starting to charge a "Convenience Fee" on credit card transactions to recoup the ever increasing fees that are paid to process the card.

    After a lot of review, there are no Federal restrictions and this is handled on a state…

    7 votes
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    4 comments  ·  Flag idea as inappropriate…  ·  Admin →
  3. Bulk download selected invoices in PDF

    Hello,

    can you add a feature to download multiple selected invoices in PDF?

    10 votes
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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  4. Add the option in Contracts Manager to download in CSV

    To be able to download to CSV would be a simple function to add, but it would be useful as there is no option for notes to be added in contracts Manager.
    Example: when chasing contract renewal.

    1 vote
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    2 comments  ·  Flag idea as inappropriate…  ·  Admin →
  5. Set appointments on the road with the RepairShopr Mobile App

    The ability to set an appointment on the RepairShopr app should be integrated. It is a little frustrating having to leave the app and login to the website on my mobile phone to be able to set appointments.

    2 votes
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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  6. Being able to mark a invoice as bad debt

    When you have a client that does not pay you need to be able to mark the invoice as bad debt so that the invoice can be closer but accountants can see and tell that the invoice is a bad debt. This will help for tax time as this is a write off. But not being able to mark the invoice makes it extremely hard for accountants to know what's going on with the invoice. Many other CRM's have this functionality. This would be a great feature and I'm sure many will agree.

    105 votes
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    8 comments  ·  Flag idea as inappropriate…  ·  Admin →
  7. appointment duration

    Now that appointments have to have a start and end date and time, is it possible to set a default start time and/or default duration?

    For example, almost all of our appointments are 7am starts. And they are also almost always 8 hour shifts. So, could a preference be created that appointments default to a set time (in our case 7am) and run for a default length of time (in our case 8 hours)?

    9 votes
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    4 comments  ·  Flag idea as inappropriate…  ·  Admin →
  8. Add Notes or Reason Why the customer declined the estimate

    Adding a pop-up box, when the customer presses the decline button on an estimate from the customer portal. Allowing them to give a reason why they declined the estimate.

    12 votes
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    3 comments  ·  Flag idea as inappropriate…  ·  Admin →
  9. Statements do not show any payments the customer has made

    When I am sending out statements it only shows outstanding invoices and amounts. Customers need to see all payments displayed also.

    2 votes
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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  10. Be able to mark up a part or line item by a specific %

    I so badly want to be able to select my line item of 'Parts for Customers', enter the cost of what we paid, and then enter the % of what I want the mark up to be.

    Almost every piece of hardware we order for our customers is unique and custom. We have zero fixed costs as our prices change daily.

    Need an easy way to mark up parts without busting out the calculator.

    This should be a very easy addition! Please add it.

    61 votes
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    5 comments  ·  Flag idea as inappropriate…  ·  Admin →
  11. Due Date according to Business Hours

    Since we have now the new feauture Business Hours, just enable to have Due Dates according to Weekly Closing Days and Holidays

    6 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  12. Stop reformatting (rehashing) URLs in ticket comments

    I sent my customer a ticket reply with a URL to a web site in it. The link was copied straight from my browser, but when the customer received the ticket comment email they called me to ask what I was sending them and if it was safe, because mousing over the link showed that it was taking them to this page, which looks like nothing to do with the original link I pasted, and actually looked like this :

    http://reply.repairshopr.com/wf/click?upn=HOq46wKOrqRFpMG51s926AFUirSoUJDAkMLCNzeRkfefXvZov9kcDp9WjjcZ-2BT902jebKl-2BAwYYH2vEY6TNPGyTAZK8FM4LlsUVZGn8MPSY-3D_a6oQc7tnfcb0GKvoO27fPrHy1fmCh3VuPbN8zvCYnEdp1kUUvrUwGaAru5bIb3nA1jBrGGqj9r9LPqCYmcr8lBYu-2BUKKM6rCIHueG1AEybO6FMl3yyPtG8tT1T1rhOh9gdEhbIuV7JqIY1a9J7wVdWB44WYHGcAbehKrRFWJYj-2FErXcbM2jPUvLATooNBfj7CisnufDcLHp8Oxf1zTrQSgd1x9DyQ9v1y9ekk1TCW2KZQEGSHwr-2BjRgglIYCBrN8WshU9Yuwj-2Bff6d21mxIhMw-3D-3D

    In this day of ransomware etc I encourage all my customers to be cautious, and to see the above…

    12 votes
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    5 comments  ·  Flag idea as inappropriate…  ·  Admin →
  13. Add financial information to assets

    Our company only does internal service. It would be great if we could add financial information for each asset which could transfer to Quickbooks so we can track depreciation. Being able to track this information could also help other companies sell new machines by pointing out how much as already gone into the machine.

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  14. Email address issues

    customer has a gmail address and it's xxx.xxxxxxxx@gmail.com and it doesn't show up as a valid email address.

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  15. Button to add new data to drop down boxes fields

    Having a button to add new data to drop down boxes fields on the fly when filling out a form.
    E.g In new ticket under issue type have the option in dropdown to add new

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  16. Allow secondary email for contacts

    While we are all shifting to work from home, it would be very useful if we could add a secondary (personal) email to our contacts.

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  17. BCC Field in Marketr for Trust Pilot

    A BCC field in Marketr will enable us to send an email to Trust Pilot to automatically ask the customer to review us. At the moment we cannot easily do this .

    3 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  18. Mark invoice as mailed

    Some of my customers do not accept emailed invoices. We have to snail mail these invoices to them. There should be an option where we can check a box or something where it shows a little icon (let's say orange instead of blue) on the invoice page that shows that the invoice has been mailed. That way I can tell at a glance if I've mailed the invoice or not. I'm not looking for a work-around... I want an actual solution built into the system.

    1 vote
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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  19. Is it possible to integrate a tax calculator into the software that I can use for accounting and payroll purposes?

    I've found an income tax calculator online https://www.income-tax.co.uk/ that has their API available so I was wondering if there is a way that I can integrate that in with RepairShopr or is that something you would have to do? I would like to have it within the system so I can work out the companies tax for the year as well as employee wages as I do the payroll in house.

    1 vote
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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  20. Email Template for New Tickets

    This suggestion was found twice already in other suggestions. Both times the suggestions were marked "Completed" but according to RS Support, this is not possible...??

    In my business I offer a pickup and delivery service for computer repair. When a customer calls, I capture their information and create them as a customer in RS, I then use the button "Create Customer and Ticket".
    When a ticket is created this way, I want my customers to be notified that, in fact, a ticket was JUST opened. This way I can write up the New Ticket Email template to cover things like…

    4 votes
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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
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