General

  1. Allow us to change a note type after it is entered, public to private and vice-versa

    As the title says, it would be REALLY helpful to be able to change a note's type after it is entered from private to public and back. Right now, we have to delete the note and recreate it which is time-consuming, but if other notes have been entered then it is out of order and confusing.

    Along with this, it would be VERY helpful to be able to edit a note too. I understand that there are security concerns about other techs editing another's note, but this could be easily mitigated through a permissions system that only allows a person…

    27 votes
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  2. Customize HiddenTicket Comment Notification Email

    Any ticket in our system where we add a hidden comment, it is configured to email the assignee on the ticket. We would like that person to know, in the email notification, who left the internal comment and what the ticket subject is. Presently they get a ticket number, company name , and the comment. Some of our companies may have a dozen or more active tickets so having additional context to the notification email would be helpful to our team.

    26 votes
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    3 comments  ·  Flag idea as inappropriate…  ·  Admin →
  3. Enable Product Upsells on the Add/View Charges Screen

    Enable Product Upsells on the Add/View Charges Screen because it is more useful there than on the invoice screen

    25 votes
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  4. Stop making us scroll down - Most commonly used items "above the fold"

    When I take a payment to scroll down to hit the "Take Payment" Button. In tickets you have to scroll down to see the full customer information.

    There is so much wasted space at the top of RepairShopr screens it's just nuts.

    Asking for a signature on a check deposit is crazy.

    Please work on your UI rather than some of the features that are coming out on "Feature Friday"

    45 votes
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    4 comments  ·  Flag idea as inappropriate…  ·  Admin →
  5. Create an integration for Datto RMM

    We are switching to Datto RMM (formerly Autotask) and an integration would be fantastic

    21 votes
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  6. Alter the start and end time module from appointments and due dates and use 24H time format

    The appointmens module works fine, however the module to set the start time, end time and the Due Date Module use the same very unwieldy way to set those dates. Preferably change this to create a larger table that is split up in 15 min portions.
    Use the layout used in Outlook as example.

    Furthermore I'd like the 24H time format in the Labor Log

    12 votes
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  7. Serial number is unique for Asset type

    We have assets, that are different types, but have identical serial numbers. It would be great, if we could set it so that the serial number is unique for the asset type and not for all assets.

    9 votes
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  8. Stop auto subscribing techs to tickets when they leave a comment.

    Let them choose when they want to subscribe. The video on feature Friday made it seem like technicians could choose to subscribe by clicking actions and then hitting subscribe. But in reality the system subscribes them automatically to any ticket they leave a note on.

    This means that we now have to leave a comment, refresh the page, click actions, then unsubscribe, as additional steps to leaving a note on a ticket we just want to chime in on.

    24 votes
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    6 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Thanks for all the votes and comments here, we are going to change this to stop auto-subscribing when a comment is made. Should be able to get that change out any day now.

  9. Automatically Generate Recurring Invoice From Line Item

    It would be nice if it were possible to have certain line items automatically generate a recurring invoice.

    For example, with something like an Antivirus Product, one could define the template in advance so that selling that item automatically schedules recurring payments based on those predefined criteria.

    9 votes
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  10. Text field added to all 'Referred by' options

    When you select "customer" as an option, another field becomes available that lets you specify which customer.

    It would be nice to have more fields that give you the additional specifics box to detail more. For example, if there were a drop-down option for "tech" and it would show an additional box that lets you specify which technician referred them. Another example would be a drop-down option for "competitor", which would allow you to specify which specific competitor you are talking about.

    This would help by minimizing the number of "main options" and allow you to get a better quick…

    6 votes
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  11. Edit recurring tickets

    While the recurring ticket feature is great there needs to be a way to edit the recurring ticket or delete it if it is a duplicated ticket.

    10 votes
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  12. Add Mobile Sentrix Integration

    Adding mobile sentrix to integrations will make it easier for users to download a accurate inventory straight from mobile sentrix. No more need to adjust the retail price because it will get updated the same time mobile sentrix updates their prices.

    12 votes
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  13. Allow us to set certain labor items to NOT subtract from prepay hours.

    We track labor time for many different internal reasons to see how much time we are using on a ticket. Sometimes, that is not actually billable. In order to use the labor reports, we have created some labor items that have a $0 charge associated with them. We have a 'no charge', 'RMM labor', "managed exchange labor' and so on. Problem is, when we use these labor types, they deduct from the pool of prepay labor that customer has. So, we end up using time we shouldn't, or we are not accurate in our tracking.

    I would like to be…

    21 votes
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  14. Christmas Club

    Hi Guys, Xmas comming, many customers start to ask us can they pay deposit for phones, laptops for Christmas. Im just wondering what will be best option for us to do it, customer will pay few times , for example
    iPhone 11 64GB Purple 699 , customer will pay today 100, next week 100, 3rd week 80. how to track that , print ticket with amount paid and outstanding amount

    1 vote
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  15. group techs into teams and allow assigning tickets to the group

    We'd like to group techs into teams e.g. server team, 365 team, web team and assign tickets to the team rather than the individual tech. This would make team management much easier.

    4 votes
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  16. Show that invoices have been printed and corresponding report!

    I would like a feature that shows a check if an invoice has been printed. We have multiple techs running calls. A lot of times, they close a ticket and create an invoice but do not actually print the invoice. We then show the job as finished but the customer never gets an invoice mailed. I'm proposing just a check box that shows the invoice has been printed. Also, I would like to run a report and see if we have any invoices that have not been printed.

    Thanks!

    2 votes
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  17. send from more than 1 email

    Allow us to setup and send as multiple email addresses in repairshopr.

    We are currently using the custom SMTP settings for our support account, but would like to be able to switch the email to our billing account to send invoices out.

    10 votes
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  18. Automatically apply customer credit(s) to non-recurring invoices

    There is a function to do this with recurring invoices, can we make this applicable to non-recurring ones now too please?

    4 votes
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  19. Duplicate Purchase Orders

    We use our vendors order number for our Purchase Order Number. The system allows for Duplicate Purchase Orders. We have accidentally created duplicates. Having a notification or warning would help avoid these mistakes. "Purchase Order ______ already exists, Continue?"

    10 votes
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  20. Input Purchase Orders > Supplier Invoices

    Currently POs feature is quite vague. There is very limited information that can be added. I am suggesting that:


    1. POs can be used to log a current purchase order (and this would include individual items that were ordered and their cost).

    2. There's often delivery charges attached to a PO. This needs to be added.

    3. POs would be linked with both parts and inventory, giving us the users the ability to decide if items in a PO should go to parts or inventory. Repairers who don't have a shop most often do not need a big inventory, but order specific parts…
    10 votes
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