There is a lot that I like about the beta UI, but I do not like how far down I have to scroll to see my customers name.

In the beta UI there is a huge gap on the top right of the website that would be perfect to display the customer name in large text.

Bonus!! There is even a thin line there where you could display the customers signature right above the line. I would put the customer name in text, then just to the right of that have the customer signature right on the line. Would look really great!!

Thanks,
Cody
Shasta Computer Repair

It would be nice to have a dispatching add-on. Something that allows techs to notify the end user that they are on the way to their location and tracks the techs location so that the end user will be able to verify the tech is on the way. It will help out with having to constantly contact the end user’s who are waiting for techs who are possibly stuck in traffic. It would also help end user’s keep appointments. Several times, techs go to the end user’s residence and the end user is not home, doesn’t answer the door, etc.
Also, it would be great to allow for the dispatching software to allow us to create “tech groups”. This way when we create a ticket, we could send it a group tech of groups, and they’d all receive a mobile alert with the available ticket information. The first tech to accept receipt of the ticket would be assigned the job. This way we aren’t wasting office time cycling through techs, calling, texting, and waiting for technicians to respond to jobs. This is very ideal for companies that do business in cities and states outside of the city or state in which the home office is located.
If this is not possible, is there a way to intergrade existing dispatching software to communicate with repairshopr? There are great platforms that are available such as www.dispatch.me, www.ip.servicemax.com , or www.fieldaware.com, etc. that have these dispatching features.

We're having issues with our contracted clients randomly and "accidentally" removing stored CC's from the customer portal. The ability to add cards makes sense, but since they can't choose which card is being billed (and therefore require us getting involved to adjust that), can we PLEASE have an option to disable removing cards from the portal?

This should exist as a global option in Admin settings (override all), as well as a setting on the individual schedule or customer. I know the disable option exists when there's a "contract", but our clients are under an indefinite term (unless manually cancelled) and we don't want to add another 5 steps just to stop them from removing cards.

We offer a repair service for production managers that look after several businesses each which needs their invoices billed out to their relative venue.
An example would be 'John Doe' is associated with 3-4 different businesses on our system and would like to link him (number & email) to those 3-4 business.
Maybe it could work at the point when adding a contact to a business it looks up a table of existing contacts on the database and autofills the details in.
From a 'Contact module' you could then edit/revise the links if the person has left the company or joined to another.

In ticket updates it would be nice to have multiple check boxes below the ticket body to mark the location of the device (such as BENCH A or SHELF 3) which could either be mandatory or not depending on the store/admins Preference. For example, if the tech working on the ticket, updates the ticket he is forced to also update which bench or shelf the device is on so that all the techs working on it or not working on it can easily locate the device more efficiently.

Here is a picture of how it could look implemented in RepairShopr:

http://s1043.photobucket.com/user/jimmyyification/media/Ticket%20feature_zpssfl9ezhh.png.html?filters[user]=147126732&filters[recent]=1&sort=1&o=0

This feature would help tremendously with more efficient and accurate workflow as well as customer service.

Please comment with any similar ideas or improvements for this and please vote for it if you like the idea. Thanks, and have an awesome day!

I wish there was a way that I could create a ticket/customer and only have it see-able from my account (Global Admin) and the assigned tech. We get a lot of customers that are scammed online and are very hesitant at giving any personal information even when I tell them it's only view-able from our tech's.

Certain clients (Companies, doctors, etc) have confidential work orders that are always assigned to the same tech to ensure data is as secure as possible. This can cause several issues, when the tech wants/needs to remember details but can't write notes that are viewable to other users (Data Recovery files that were recovered, or passwords needed to log in).

Maybe have it set at user group level access. Normal tech's would just get a restricted access error or a popup stating they needed additional access, but the assigned tech could view and update like normal.

Another idea would be to have the Ticket/Customer have a four digit pin to unlock details, or a way to mark a specific ticket comment as restricted so only they and I could see it.