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  1. Special Orders

    I'm seriously missing an "Order" feature in this product. For example, in the last 2 POS systems I've used, there were Invoices, Orders, and Service Orders. Orders were for customers ordering normal stock or not-normal stock that you were either out of stock on, or didn't carry normally. The Orders would flow into a PO, and when the customer came to pickup, you would convert the order into an invoice. I don't see how to duplicate that workflow in RepairShopr.

    10 votes
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      1 comment  ·  Admin →
    • Ability to assign more than one tech to a ticket.

      We have multiple techs working a single ticket. It would be handy to place all techs on that ticket so they can communicate better with the client and one another.

      7 votes
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      • Show Labor Log entries under Communications

        Any time I notice a stale ticket assigned to my techs, I check the ticket's Communications' comments. When I approach the tech for not seeing any comments, roughly 1 out of 3 times their respond is "I put it in the Labor Log". It would be much more efficient if those entries could show up under Communications as well (maybe as a public or private note?)

        Would also solve Labor Log entries not printing out on a ticket, as mentioned here: https://feedback.repairshopr.com/forums/165658-general/suggestions/34401148-allow-printing-of-the-labor-log-and-time-started-a

        9 votes
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        • Scheduled Reports - include report date range

          Scheduled Reports would be extra awesome if we could control the range for the report. For example, for sales detail, what range is the report going to report on?

          3 votes
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          • Add DEFAULT option for MERCHANT SURCHARGE FEE on Invoices alongside TAX field, below SUBTOTAL field.

            This is now legal to do in all 50 US states. We paid over $15k in merchant fees last year. I'm done with it. Please add the option to auto-add this total to invoices by default, with the option to waive it if paying with cash/check.

            7 votes
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            • Add “captcha” or “not a robot” to leads

              We need to add some type of security for creating new leads, such as captcha. I am getting 3-5 new fake leads per day and this could be resolved simply by adding this important security feature and making allleds fill in the captcha.

              Thank you!

              31 votes
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              • Hide cost when entering parts / looking at inventory

                Sometimes you need to add a part to add/view charges or you want to go into inventory to look up a quantity or sales price.

                Right now you have to make sure the client can not see your screen as you obviously don't want clients to know what the markup is.

                There should be an option to HIDE the cost of an item when putting in add/view charges as well when you are in inventory.

                9 votes
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                  1 comment  ·  Admin →
                • Appointments with Contacts

                  The ability to create appointments with Contacts, not just the primary customer.
                  You can do this now, but a ticket has to be created in the Contact's name, so creating just an appointment-only with a Contact is not possible

                  3 votes
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                    1 comment  ·  Admin →
                  • Integrate Tsheets for timekeeping.

                    My company and I have been using Tsheets to track out time in and out of our shop and it has worked wonderfully (it integrates with QuickBooks very well). I was hoping to see if Tsheets integration for tickets could be a thing.

                    6 votes
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                    • Please, Please, Please - Add recurring appointments to your calendar.

                      I have multiple meetings that occur every month. Recurring appointments are critical to me being able to use RepairShopr's calendar. The whole point of us moving to RepairShopr is to get everything on one platform. Without recurring appointments, I will have to use Google calendar which really defeats the purpose of moving to Repairhopr in the first place.

                      7 votes
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                        1 comment  ·  Admin →
                      • Select customer “Ship to” on Estimates and Invoices

                        It’s great that you can add multiple locations in each customer, but unless for us if we cannot select the ship to for Estimates and Invoices.

                        8 votes
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                          1 comment  ·  Admin →
                        • add a PO link to tickets

                          Link PO's to the ticket- even create a link to create one from the ticket and integrate the parts needed.

                          1 vote
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                            1 comment  ·  Admin →
                          • On parts order list screen, add a quick button for received item.

                            Instead of editing the parts order, a quick received button would be great.

                            4 votes
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                            • Drop down menu on conditions

                              An option for pre-set conditions drop down menu when entering in the condition of an items.

                              9 votes
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                              • Timeclock access on mobile app

                                On occasion, I use the RS mobile app to access, view, and enter time on tickets. One thing that would be awesome at times is access to clocking in and out from the mobile app, as on occasion I don't have access to a computer immediately upon starting or ending my day.

                                3 votes
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                                  1 comment  ·  Admin →
                                • Purchase Order Note Field On Main PO Screen.

                                  We have started to heavily use the purchase order module. On any given day we can have 15-20 new purchase orders generated and have 20-50 open purchase orders.

                                  As items arrive, it is very difficult to match the item that has arrived with the purchase order. Especially on eBay and secondary market purchases where you most likely will not get an invoice or anything in the package that you can match the total up with.

                                  The current PO screen shows the PO number, vendor, ETA, price, but no indication as to what the item is.

                                  A custom note or the…

                                  4 votes
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                                    1 comment  ·  Admin →
                                  • Add the ability to select ticket items individually and send to invoice

                                    Instead of "Make Invoice" pushing all unbilled ticket items to an invoice, it would be very helpful to have the ability to tick the items you want to bill and then push to invoice. I realise that I can currently edit the new invoice and push line items back to unbilled on the ticket, but we have some tickets that have hundreds of hours on them and to be able to select the line items to be invoiced before "Make Invoice" would save a lot of time removing the unwanted line items from the new invoice.

                                    4 votes
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                                    • Have the option to enter time in 24 hour (military) format

                                      I think it would be more efficent to be able to enter time in 24 hour format instead of AM/PM. I don't think it needs to be displayed that way, but it would make entering time faster.

                                      <rant>
                                      I tab and type a lot and there are many areas where RS does weird things but the labor log is the worst.

                                      It would be more natural to type 1700 [tab] 1730 {tab} description, than 0500p {tab} 0530p {click in the description box because if you don then the stupid time picker stays up, and never hit shift tab because then…

                                      1 vote
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                                        1 comment  ·  Admin →
                                      • 2 votes
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                                          1 comment  ·  Admin →
                                        • Employee task checklist

                                          This is in two parts. First there is an under review on employee scheduling that several people upvoted. We agree. I would love it to send me an alert if an employee tries to clock in more than 30 minutes early or if they are staying over more than 30 minutes. I'd also like to assign daily checklists to employees for each shift -- i.e. cleaning duties, paperwork responsibilities, opening and closing checklists. etc.

                                          4 votes
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