I sent my customer a ticket reply with a URL to a web site in it. The link was copied straight from my browser, but when the customer received the ticket comment email they called me to ask what I was sending them and if it was safe, because mousing over the link showed that it was taking them to this page, which looks like nothing to do with the original link I pasted, and actually looked like this :

http://reply.repairshopr.com/wf/click?upn=HOq46wKOrqRFpMG51s926AFUirSoUJDAkMLCNzeRkfefXvZov9kcDp9WjjcZ-2BT902jebKl-2BAwYYH2vEY6TNPGyTAZK8FM4LlsUVZGn8MPSY-3D_a6oQc7tnfcb0GKvoO27fPrHy1fmCh3VuPbN8zvCYnEdp1kUUvrUwGaAru5bIb3nA1jBrGGqj9r9LPqCYmcr8lBYu-2BUKKM6rCIHueG1AEybO6FMl3yyPtG8tT1T1rhOh9gdEhbIuV7JqIY1a9J7wVdWB44WYHGcAbehKrRFWJYj-2FErXcbM2jPUvLATooNBfj7CisnufDcLHp8Oxf1zTrQSgd1x9DyQ9v1y9ekk1TCW2KZQEGSHwr-2BjRgglIYCBrN8WshU9Yuwj-2Bff6d21mxIhMw-3D-3D

In this day of ransomware etc I encourage all my customers to be cautious, and to see the above link can raise suspicion. It certainly destroys readability and has nothing in common with the ticket in question.

Why does RS do this? If there is a way to stop it please let me know.

I can't see any positive use of this rehashing of URLs, there are just negatives. Please send URLs in tickets comments as they originally were inserted. I don't want to have to email web site URLs to my customers in parallel outside of RS tickets.

Hello Team,

99% of our customers prefer to be emailed the paid invoice and/or receipt.

An option or trigger(Ticket Automation) to automatically email our customers the paid invoice and/or receipt would greatly increase our efficiency.

The paid invoice is currently automatically emailed when a customer pays via the customer portal but not when payment is manually completed in-store or over the phone.

This option would save us from doing a ‘Bulk Action’ selection to email the invoice at the end of the day which doesn’t always happen which then results in extra work as our customers usually request the paid invoice when reading the follow up emails from Martketr.

As well as saving a few mouse clicks it also encourages good environmental practices by not printing.

Many Thanks

Specifically regarding the returns manager, not any other function.

You can search all things through "search all the things" but that still doesn't do anything remotely viable where the returns manager is concerned.

When you search for the items in the returns manager to restock, return, manipulate it however, it doesn't pop up unless you find the name of the item itself and then sift through the results.

You can search for specific indicating numbers or searchable (...what SHOULD be searchable) terms to pull up specific items without having to search for a generic line item and sifting through the results listed to find the one you're looking for. The individual items have that information like ticket numbers and everything there, it's just seemingly not indexed by the search within the returns manager itself and is harder to find.

Separately, when you click the link to go to the returns manager for that item, it doesn't even filter out specifically that item.. it just links to the return manager and you still have to go through all the items in there regardless. Gadget Grave has a ton of returns in various departments all the time, making this feature incredibly time consuming and tedious to use.

This is moreso a feedback suggestion relating more specifically to UI development in the returns manager module and the user experience therein, no other functions :D I am happy to demo this in front of someone personally via remote meeting or something as necessary!!

Thank you for your time!

Integration with payment system available in Europe.
I'm currently using Izettle app and it makes tkaing payments very painful.

I was contacting Izettle and they confirmed that they have API to make integration. They are available in: Brazil, Denmark, Finland, France, Germany, UK Great Britain, Italy, Mexico, Norway, Spain, Sweden, Netherlands

Check on Izettle.com

There is also one more system called Sumup (sumup.com)
They also have ready API to connect: developer.sumup.com/rest-api

They are available in: Austria, Belgium, Brazil, Bulgaria, Chile, Cyprus, Chech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Norway, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden, Switzerland, The Netherlands, UK United Kingdom, US United States

It's just about time to fix payments in other countries so we can start use RS in full mode :)

Please let us know about plans here.
Arek

I created an appointment from inside a ticket, and the confirmation email went as expected to the ticket's assigned contact, but the problem is that the appointment reminders went to the primary contact, who rang me to ask what it was all about.
Unless you are dealing with customers that have only one contact, the primary one, this is a PITA to have to remember to turn off appointment reminders every time you create an appointment with a secondary contact.

Is there any way to set the reminders to go where they should, ie the person (contact) who I made the appointment with?

We want to get super granular on the causes of tickets to help us with training, blogging, product development etc.

The current implementation isn't very good - an unordered , unstructured list which is time consuming to navigate.

Can you please update the ticket admin preferences screen to utilise the same structure as the inventory category editor?

The control already exists so I hope it wouldn't be too difficult to use the same structured, ordered, alpabetized list type in the ticket preferences as currently used in the inventory category editor.

It would really help in managing and therefore drilling down on the ticket types being recorded.

Thanks