I sent my customer a ticket reply with a URL to a web site in it. The link was copied straight from my browser, but when the customer received the ticket comment email they called me to ask what I was sending them and if it was safe, because mousing over the link showed that it was taking them to this page, which looks like nothing to do with the original link I pasted, and actually looked like this :

http://reply.repairshopr.com/wf/click?upn=HOq46wKOrqRFpMG51s926AFUirSoUJDAkMLCNzeRkfefXvZov9kcDp9WjjcZ-2BT902jebKl-2BAwYYH2vEY6TNPGyTAZK8FM4LlsUVZGn8MPSY-3D_a6oQc7tnfcb0GKvoO27fPrHy1fmCh3VuPbN8zvCYnEdp1kUUvrUwGaAru5bIb3nA1jBrGGqj9r9LPqCYmcr8lBYu-2BUKKM6rCIHueG1AEybO6FMl3yyPtG8tT1T1rhOh9gdEhbIuV7JqIY1a9J7wVdWB44WYHGcAbehKrRFWJYj-2FErXcbM2jPUvLATooNBfj7CisnufDcLHp8Oxf1zTrQSgd1x9DyQ9v1y9ekk1TCW2KZQEGSHwr-2BjRgglIYCBrN8WshU9Yuwj-2Bff6d21mxIhMw-3D-3D

In this day of ransomware etc I encourage all my customers to be cautious, and to see the above link can raise suspicion. It certainly destroys readability and has nothing in common with the ticket in question.

Why does RS do this? If there is a way to stop it please let me know.

I can't see any positive use of this rehashing of URLs, there are just negatives. Please send URLs in tickets comments as they originally were inserted. I don't want to have to email web site URLs to my customers in parallel outside of RS tickets.

Hello Team,

99% of our customers prefer to be emailed the paid invoice and/or receipt.

An option or trigger(Ticket Automation) to automatically email our customers the paid invoice and/or receipt would greatly increase our efficiency.

The paid invoice is currently automatically emailed when a customer pays via the customer portal but not when payment is manually completed in-store or over the phone.

This option would save us from doing a ‘Bulk Action’ selection to email the invoice at the end of the day which doesn’t always happen which then results in extra work as our customers usually request the paid invoice when reading the follow up emails from Martketr.

As well as saving a few mouse clicks it also encourages good environmental practices by not printing.

Many Thanks

Specifically regarding the returns manager, not any other function.

You can search all things through "search all the things" but that still doesn't do anything remotely viable where the returns manager is concerned.

When you search for the items in the returns manager to restock, return, manipulate it however, it doesn't pop up unless you find the name of the item itself and then sift through the results.

You can search for specific indicating numbers or searchable (...what SHOULD be searchable) terms to pull up specific items without having to search for a generic line item and sifting through the results listed to find the one you're looking for. The individual items have that information like ticket numbers and everything there, it's just seemingly not indexed by the search within the returns manager itself and is harder to find.

Separately, when you click the link to go to the returns manager for that item, it doesn't even filter out specifically that item.. it just links to the return manager and you still have to go through all the items in there regardless. Gadget Grave has a ton of returns in various departments all the time, making this feature incredibly time consuming and tedious to use.

This is moreso a feedback suggestion relating more specifically to UI development in the returns manager module and the user experience therein, no other functions :D I am happy to demo this in front of someone personally via remote meeting or something as necessary!!

Thank you for your time!

Firstly I would like to explain to you how you can perform Exchange server recovery with Exchange management shell

Step 1: Use Get-MailboxStatistics to see the list of all mailboxes in a database. It can also be used to find out the size of the mailbox, a number of messages contained within it as well as the last time it was accessed.
For Example

Get-MailboxStatistics –Database<DatabaseIdParameter>

Step 2: Use the New-MailboxExportRequest cmdlet to export EDB file to PST archive.

New-MailboxExportRequest [-Mailbox] <MailboxOrMailUserIdParameter> -FilePath <LongPath>
For Example:

New-MailboxExportRequest-Mailbox Admin01 –FilePath’’\SERVER03\PSTArchives\Admin01.pst”

Step 3: To know the status of currently running export requests use Get-MailboxExportRequest :

Get-MailboxExportRequest

Step 4: Once the process is complete, remove the export requests as shown below:

Remove-MailboxExportRequest [-Identity]<MailboxExportRequestIdParameter>

This manual method will help you to perform Exchange recovery for free. But looking at the steps you might feel like complex. Exactly what right, to perform Exchange recovery with manual methods you have to do complex steps and it takes more time to complete the process and one more thing is you should be technically expert to perform these steps.

Now the question is “Still you would like to do with complex manual methods”? If not, then the easiest way to do Exchange server recovery is with third party tool

But there are countless tools are available, How can you know which ones to focus on first? Here I would like to suggest you focus on the EdbMails Exchange database recovery tool which is the very realistic tool to perform Exchange recovery. Why because like EdbMails move to the rapid process is almost always better. And although upgrading to the faster methods can make for smooth operation

So EdbMails is the best third party tool to perform error-free Exchange recovery within a minute. For the Exchange recovery perspective, the application has provided an intuitive platform to work with Exchange recovery. Even with the most competitive tool, EdbMails got success because of its advanced features. Application built-in with the deep scanning algorithm that let the Exchange user for complete mailbox recovery within a minute of implementation.

So whenever you need to perform Exchange recovery choose EdbMails Exchange recovery software for the best result.