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  1. Make Customer Name more Prominent in Beta UI

    There is a lot that I like about the beta UI, but I do not like how far down I have to scroll to see my customers name.

    In the beta UI there is a huge gap on the top right of the website that would be perfect to display the customer name in large text.

    Bonus!! There is even a thin line there where you could display the customers signature right above the line. I would put the customer name in text, then just to the right of that have the customer signature right on the line. Would look…

    38 votes
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    • Add “captcha” or “not a robot” to leads

      We need to add some type of security for creating new leads, such as captcha. I am getting 3-5 new fake leads per day and this could be resolved simply by adding this important security feature and making allleds fill in the captcha.

      Thank you!

      9 votes
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      • Option to add more than one ticket at once for a customer in the new Workflow app

        Hi there!

        The new workflow feature is great and it's super fast! One thing I would LOVE to see is the ability to add multiple tickets at the same time for the same customer. So check in could be much quicker that way.

        24 votes
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          1 comment  ·  Admin →
        • Add a Captua to Leads request

          We've been getting a ton of spam leads through the leads module. Could you please add the option to have a capture so that bots can't easily send us spam? Thanks!

          6 votes
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          • Add a customer profile setting for default labor rates.

            Could a setting for default labor rates be added to the customer profile settings? The best example is the setting for the default tax rate which is selectable in each customer account. If a setting that mimics the tax rate could be applied for labor rates it would eliminate the need to create a new contract for a customer just to define their default labor rate.

            As an example we have two different rates for residential and business clients, creating a contract for each is needlessly complex.

            Thanks!

            14 votes
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              1 comment  ·  Admin →
            • Filter by Issue Type in the Dashboard

              Similar to customizing colors and hiding tickets by Status, it would be very helpful to do the same by Issue Type.

              5 votes
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                1 comment  ·  Admin →
              • Inventory Quantity In Product Detail page

                It would be nice to have the quantity of an item listed on the Product Detail page. Currently if I go directly to a product, I can't see how many I have in stock without backing to another page that shows quantities.

                It would be convenient if it was listed right there on the Product Detail page.

                Thanks

                3 votes
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                  1 comment  ·  Admin →
                • Auto-populate default tax rate

                  Please consider adding the option to auto-populate default tax rate when creating a new customer.

                  8 votes
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                  • Dispatching

                    It would be nice to have a dispatching add-on. Something that allows techs to notify the end user that they are on the way to their location and tracks the techs location so that the end user will be able to verify the tech is on the way. It will help out with having to constantly contact the end user’s who are waiting for techs who are possibly stuck in traffic. It would also help end user’s keep appointments. Several times, techs go to the end user’s residence and the end user is not home, doesn’t answer the door, etc. …

                    26 votes
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                    • Adding images to assets as this is where we all go to view. We have multiple items in regards to one asset would be great to upload a image.

                      Adding images to assets as this is where we all go to view. We have multiple items in regards to one asset would be great to upload a image.

                      8 votes
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                      • DISABLE Customer Ability to REMOVE Stored Credit Cards in PORTAL

                        We're having issues with our contracted clients randomly and "accidentally" removing stored CC's from the customer portal. The ability to add cards makes sense, but since they can't choose which card is being billed (and therefore require us getting involved to adjust that), can we PLEASE have an option to disable removing cards from the portal?

                        This should exist as a global option in Admin settings (override all), as well as a setting on the individual schedule or customer. I know the disable option exists when there's a "contract", but our clients are under an indefinite term (unless manually cancelled)…

                        12 votes
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                        • Allow canned responses in the labor log

                          It would be great if we could access the canned responses in the labor log

                          6 votes
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                          • Link ticket number to Purchase order item - similar to parts order

                            I would like to pull up my purchase order and view the list of parts ordered and see the ticket number the part was backorderd to. Currently when I receive the purchase order I cannot see if the part was orderd to fill low inventory or specifically to fill a ticket repair

                            8 votes
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                            • Ability to breakup bulk items ordered from vendor into individual inventory items

                              I need the PO to equal the item at the vendor, but the vendor will have
                              lots on sale that are specifically designed for single use resale.

                              Memory
                              Cleaning supplies
                              Keyboards
                              Mice
                              USB Memory
                              SDcard memory

                              The list goes on and on.

                              6 votes
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                              • RepairShopr Phone Support (Paid?)

                                I would love to have the option of contacting the RepairShopr team for phone support. Whether it's to resolve issues or work through setting up new features, the TAT for getting this stuff done via phone support is usually much better and easier. I wouldn't be opposed to paying for this service either.

                                6 votes
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                                • link contacts

                                  We offer a repair service for production managers that look after several businesses each which needs their invoices billed out to their relative venue.
                                  An example would be 'John Doe' is associated with 3-4 different businesses on our system and would like to link him (number & email) to those 3-4 business.
                                  Maybe it could work at the point when adding a contact to a business it looks up a table of existing contacts on the database and autofills the details in.
                                  From a 'Contact module' you could then edit/revise the links if the person has left the company or…

                                  3 votes
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                                  • Add 'Referred by' to repairshopr lite.

                                    Accurate referral source data is so important and I often find myself adding new clients and tickets via repairshopr lite whilst out on the road. This means that a lot are slipping through the cracks without referral sources.

                                    3 votes
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                                    • Ability to update the location of a computer or iPhone(device) in ticket comments

                                      In ticket updates it would be nice to have multiple check boxes below the ticket body to mark the location of the device (such as BENCH A or SHELF 3) which could either be mandatory or not depending on the store/admins Preference. For example, if the tech working on the ticket, updates the ticket he is forced to also update which bench or shelf the device is on so that all the techs working on it or not working on it can easily locate the device more efficiently.

                                      Here is a picture of how it could look implemented in RepairShopr: …

                                      13 votes
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                                      • Option to mark Restricted Access Tickets

                                        I wish there was a way that I could create a ticket/customer and only have it see-able from my account (Global Admin) and the assigned tech. We get a lot of customers that are scammed online and are very hesitant at giving any personal information even when I tell them it's only view-able from our tech's.

                                        Certain clients (Companies, doctors, etc) have confidential work orders that are always assigned to the same tech to ensure data is as secure as possible. This can cause several issues, when the tech wants/needs to remember details but can't write notes that are viewable…

                                        4 votes
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                                        • Add a translation/costumization possibility in everything the costumer can see (leads/widget)

                                          Add a translation/costumization possibility in everything the costumer can see (leads/widget)

                                          3 votes
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