Any ticket in our system where we add a hidden comment, it is configured to email the assignee on the ticket. We would like that person to know, in the email notification, who left the internal comment and what the ticket subject is. Presently they get a ticket number, company name , and the comment. Some of our companies may have a dozen or more active tickets so having additional context to the notification email would be helpful to our team.

When I take a payment to scroll down to hit the "Take Payment" Button. In tickets you have to scroll down to see the full customer information.

There is so much wasted space at the top of RepairShopr screens it's just nuts.

Asking for a signature on a check deposit is crazy.

Please work on your UI rather than some of the features that are coming out on "Feature Friday"

Let them choose when they want to subscribe. The video on feature Friday made it seem like technicians could choose to subscribe by clicking actions and then hitting subscribe. But in reality the system subscribes them automatically to any ticket they leave a note on.

This means that we now have to leave a comment, refresh the page, click actions, then unsubscribe, as additional steps to leaving a note on a ticket we just want to chime in on.

It would be nice if it were possible to have certain line items automatically generate a recurring invoice.

For example, with something like an Antivirus Product, one could define the template in advance so that selling that item automatically schedules recurring payments based on those predefined criteria.

Adding mobile sentrix to integrations will make it easier for users to download a accurate inventory straight from mobile sentrix. No more need to adjust the retail price because it will get updated the same time mobile sentrix updates their prices.

Allow us to setup and send as multiple email addresses in repairshopr.

We are currently using the custom SMTP settings for our support account, but would like to be able to switch the email to our billing account to send invoices out.

While the recurring ticket feature is great there needs to be a way to edit the recurring ticket or delete it if it is a duplicated ticket.

An ability to merge inventory would be excllent

We would like to be able to email customers documents from document center from inside the ticket

We don't use all the blocks and it would be nice to move the unused to the bottom, or hide them altogether.

i think it would be pretty cool feature if you could check how long particular ticket was in the "state"... like what dates from to it was as new, in progress, waiting to be collected etc... it would help in cases when clients dont pick up devices for a long time and we try to charge them storage fee...but also to optimise performance of the shop - it could be used to compare performance between technicians. some graphic view would be awesome. like a timeline.

example:From an existing ticket the ability to click New > Linked Ticket would be swell:) Also, the ability to view the linked subordinates from the main ticket window would be nice

We use our vendors order number for our Purchase Order Number. The system allows for Duplicate Purchase Orders. We have accidentally created duplicates. Having a notification or warning would help avoid these mistakes. "Purchase Order ______ already exists, Continue?"

Hello,

can you add a feature to download multiple selected invoices in PDF?

We are switching to Datto RMM (formerly Autotask) and an integration would be fantastic

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