Let them choose when they want to subscribe. The video on feature Friday made it seem like technicians could choose to subscribe by clicking actions and then hitting subscribe. But in reality the system subscribes them automatically to any ticket they leave a note on.

This means that we now have to leave a comment, refresh the page, click actions, then unsubscribe, as additional steps to leaving a note on a ticket we just want to chime in on.

Hello,

can you add a feature to download multiple selected invoices in PDF?

To be able to download to CSV would be a simple function to add, but it would be useful as there is no option for notes to be added in contracts Manager.
Example: when chasing contract renewal.

The ability to set an appointment on the RepairShopr app should be integrated. It is a little frustrating having to leave the app and login to the website on my mobile phone to be able to set appointments.

When you have a client that does not pay you need to be able to mark the invoice as bad debt so that the invoice can be closer but accountants can see and tell that the invoice is a bad debt. This will help for tax time as this is a write off. But not being able to mark the invoice makes it extremely hard for accountants to know what's going on with the invoice. Many other CRM's have this functionality. This would be a great feature and I'm sure many will agree.

Now that appointments have to have a start and end date and time, is it possible to set a default start time and/or default duration?

For example, almost all of our appointments are 7am starts. And they are also almost always 8 hour shifts. So, could a preference be created that appointments default to a set time (in our case 7am) and run for a default length of time (in our case 8 hours)?

Adding a pop-up box, when the customer presses the decline button on an estimate from the customer portal. Allowing them to give a reason why they declined the estimate.

When I am sending out statements it only shows outstanding invoices and amounts. Customers need to see all payments displayed also.

I so badly want to be able to select my line item of 'Parts for Customers', enter the cost of what we paid, and then enter the % of what I want the mark up to be.

Almost every piece of hardware we order for our customers is unique and custom. We have zero fixed costs as our prices change daily.

Need an easy way to mark up parts without busting out the calculator.

This should be a very easy addition! Please add it.

Since we have now the new feauture Business Hours, just enable to have Due Dates according to Weekly Closing Days and Holidays

Our company only does internal service. It would be great if we could add financial information for each asset which could transfer to Quickbooks so we can track depreciation. Being able to track this information could also help other companies sell new machines by pointing out how much as already gone into the machine.

customer has a gmail address and it's xxx.xxxxxxxx@gmail.com and it doesn't show up as a valid email address.

Having a button to add new data to drop down boxes fields on the fly when filling out a form.
E.g In new ticket under issue type have the option in dropdown to add new

While we are all shifting to work from home, it would be very useful if we could add a secondary (personal) email to our contacts.

A BCC field in Marketr will enable us to send an email to Trust Pilot to automatically ask the customer to review us. At the moment we cannot easily do this .

Some of my customers do not accept emailed invoices. We have to snail mail these invoices to them. There should be an option where we can check a box or something where it shows a little icon (let's say orange instead of blue) on the invoice page that shows that the invoice has been mailed. That way I can tell at a glance if I've mailed the invoice or not. I'm not looking for a work-around... I want an actual solution built into the system.

I've found an income tax calculator online https://www.income-tax.co.uk/ that has their API available so I was wondering if there is a way that I can integrate that in with RepairShopr or is that something you would have to do? I would like to have it within the system so I can work out the companies tax for the year as well as employee wages as I do the payroll in house.