General

I suggest you ...

You've used all your votes and won't be able to post a new idea, but you can still search and comment on existing ideas.

There are two ways to get more votes:

  • When an admin closes an idea you've voted on, you'll get your votes back from that idea.
  • You can remove your votes from an open idea you support.
  • To see ideas you have already voted on, select the "My feedback" filter and select "My open ideas".
(thinking…)

Enter your idea and we'll search to see if someone has already suggested it.

If a similar idea already exists, you can support and comment on it.

If it doesn't exist, you can post your idea so others can support it.

Enter your idea and we'll search to see if someone has already suggested it.

  1. slideshow, navigation controals, media grid for multiple images

    It would be nice when you have multiple images for a work ticket, estimate, invoice to have a option to scroll through multiple pictures quickly such as a slideshow and navigation buttons instead of having to close and open each image 1 by one. Can be a hassle when you have a lot of images.

    3 votes
    Vote
    Sign in
    Check!
    (thinking…)
    Reset
    or sign in with
    • facebook
    • google
      Password icon
      Signed in as (Sign out)
      You have left! (?) (thinking…)
      0 comments  ·  Flag idea as inappropriate…  ·  Admin →
    • Add Safari Notifications for Tickets

      Adding Safari Notifications for overdue tickets, etc. would be most helpful for those of us using Macs.

      1 vote
      Vote
      Sign in
      Check!
      (thinking…)
      Reset
      or sign in with
      • facebook
      • google
        Password icon
        Signed in as (Sign out)
        You have left! (?) (thinking…)
        0 comments  ·  Flag idea as inappropriate…  ·  Admin →
      • Add Asset Name to Ticket "Customize Columns" setting

        When you are in the Ticket list screen it would be nice to have a columm for "Asset Name" so you can identify what ticket is what when looking at the list.

        0 votes
        Vote
        Sign in
        Check!
        (thinking…)
        Reset
        or sign in with
        • facebook
        • google
          Password icon
          Signed in as (Sign out)
          You have left! (?) (thinking…)
          0 comments  ·  Flag idea as inappropriate…  ·  Admin →
        • Invoice Organization

          Currently the only way to organize our list of invoices on the Invoices page is either by the date the invoice was created or by the invoice number. Well since Invoices can be deleted and recreated this screws up the order in which invoices are being displayed.

          The idea is simple, offer the ability to organize the list of invoices in more ways such as check in date, date paid, etc.

          1 vote
          Vote
          Sign in
          Check!
          (thinking…)
          Reset
          or sign in with
          • facebook
          • google
            Password icon
            Signed in as (Sign out)
            You have left! (?) (thinking…)
            0 comments  ·  Flag idea as inappropriate…  ·  Admin →
          • Short cut for posting private note/public note?

            which may seem a small thing but could be very helpful,
            eg. Control+enter for private note
            control+shift +enter for public note

            1 vote
            Vote
            Sign in
            Check!
            (thinking…)
            Reset
            or sign in with
            • facebook
            • google
              Password icon
              Signed in as (Sign out)
              You have left! (?) (thinking…)
              0 comments  ·  Flag idea as inappropriate…  ·  Admin →
            • Email multiple people on estimates

              On tickets and invoices there's the option to email multiple people with updates. Not so with estimates. It would be nice to enable multiple CC's of estimates.

              1 vote
              Vote
              Sign in
              Check!
              (thinking…)
              Reset
              or sign in with
              • facebook
              • google
                Password icon
                Signed in as (Sign out)
                You have left! (?) (thinking…)
                0 comments  ·  Flag idea as inappropriate…  ·  Admin →
              • Emails based on templates should display the whole email not just custom text input

                When sending Invoices and Estimates we currently have a box to type in Custom text. The problem is that I may want to slightly customise the template wording on the fly for a particular email, or I forget what the current template actually includes and often waste time checking the template before I send.

                If there was a "Preview" email function which showed the full email layout including tags converted to data, which happens in the background anyway, it would be awesome and a great time saver.

                3 votes
                Vote
                Sign in
                Check!
                (thinking…)
                Reset
                or sign in with
                • facebook
                • google
                  Password icon
                  Signed in as (Sign out)
                  You have left! (?) (thinking…)
                  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                • CRM - Infustionsoft Integration

                  Infustionsoft has become a great CRM. Integration would be great.

                  It sucks when we call and places like Infusitonsoft recommend we switch to ConnectWise because they have integration with them. I say screw them, we use RepairShopr.

                  https://keap.com/infusionsoft

                  3 votes
                  Vote
                  Sign in
                  Check!
                  (thinking…)
                  Reset
                  or sign in with
                  • facebook
                  • google
                    Password icon
                    Signed in as (Sign out)
                    You have left! (?) (thinking…)
                    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                  • Allow Creation and Edit of Appointment "END DATE"

                    Our appointments are almost always more than 8 hours. Most last more than a few days. We would like to see another field (Date Picker) for appointment "End Date" when creating or editing an appointment. I don't know the actual database record contents but I believe it calculates an "End Date" & "Time" from the duration slider or from calendar adjustments. We just want to be able to pick the date/time when creating the appointment. Right now we have to create the appointment, link to google calendar, adjust it in google calendar, then let it sync back. it gets really…

                    3 votes
                    Vote
                    Sign in
                    Check!
                    (thinking…)
                    Reset
                    or sign in with
                    • facebook
                    • google
                      Password icon
                      Signed in as (Sign out)
                      You have left! (?) (thinking…)
                      1 comment  ·  Flag idea as inappropriate…  ·  Admin →
                    • Allow the re-naming of the widget deivce options

                      Ok so this is kind of hard to explain but instead of "Colors" and/or "Network" we should be able to write in what ever we want. it would help for things like custom PC builds which are not repairs

                      1 vote
                      Vote
                      Sign in
                      Check!
                      (thinking…)
                      Reset
                      or sign in with
                      • facebook
                      • google
                        Password icon
                        Signed in as (Sign out)
                        You have left! (?) (thinking…)
                        0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                      • User - Modification

                        Allow deletion of disabled users

                        Allow email accounts for disabled users to be used for a new user without creating a dummy email to over ride.

                        Allow email accounts in users to be the same
                        ---Technicians group can all share tech@.....com

                        Do not force email account for new user

                        2 votes
                        Vote
                        Sign in
                        Check!
                        (thinking…)
                        Reset
                        or sign in with
                        • facebook
                        • google
                          Password icon
                          Signed in as (Sign out)
                          You have left! (?) (thinking…)
                          0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                        • Ability to rename Uploaded Pictures or attachments in Ticket

                          My Techs use Tablets and take a fair number of pics to document problems. It would be nice to be able to rename these to something that identifies them when trying to view them at a later date. As it is you have to click on each one to see what it is.

                          1 vote
                          Vote
                          Sign in
                          Check!
                          (thinking…)
                          Reset
                          or sign in with
                          • facebook
                          • google
                            Password icon
                            Signed in as (Sign out)
                            You have left! (?) (thinking…)
                            0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                          • Facebook Appointments

                            Hi,
                            Can we make it possible to sync the appointments made on Facebook Page with RS Appointments?
                            The FB Appointments are already syncing to the same google calendar RS is synced to. So maybe the link could either sync with FB or Google.
                            This will be very helpful as a lot of customers use FB to make an appointment so instead of referring them to RS appointments, we keep them in FB but RS blocks the same time slot, in case we get an appointment in RS at the same time.

                            Thank you

                            3 votes
                            Vote
                            Sign in
                            Check!
                            (thinking…)
                            Reset
                            or sign in with
                            • facebook
                            • google
                              Password icon
                              Signed in as (Sign out)
                              You have left! (?) (thinking…)
                              0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                            • Make Private comments editable

                              Make Private comments editable.
                              I know this has been raised before but it would be soooo helpful to be able to edit private comments so we can add job notes etc in a continuous stream rather than having to copy paste and throwing out all the date stamps.

                              3 votes
                              Vote
                              Sign in
                              Check!
                              (thinking…)
                              Reset
                              or sign in with
                              • facebook
                              • google
                                Password icon
                                Signed in as (Sign out)
                                You have left! (?) (thinking…)
                                0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                              • Be able to mark up a part or line item by a specific %

                                I so badly want to be able to select my line item of 'Parts for Customers', enter the cost of what we paid, and then enter the % of what I want the mark up to be.

                                Almost every piece of hardware we order for our customers is unique and custom. We have zero fixed costs as our prices change daily.

                                Need an easy way to mark up parts without busting out the calculator.

                                This should be a very easy addition! Please add it.

                                20 votes
                                Vote
                                Sign in
                                Check!
                                (thinking…)
                                Reset
                                or sign in with
                                • facebook
                                • google
                                  Password icon
                                  Signed in as (Sign out)
                                  You have left! (?) (thinking…)
                                  1 comment  ·  Flag idea as inappropriate…  ·  Admin →
                                • View Current Running Labor Log Timer Notes

                                  It would be so helpful to be able to see what is actively running on the labor with a note. Right now when our tech clicks on the play button I can see that the clock is running but I can't see what the tech is working on because they put in the note what they are specifically working on.

                                  1 vote
                                  Vote
                                  Sign in
                                  Check!
                                  (thinking…)
                                  Reset
                                  or sign in with
                                  • facebook
                                  • google
                                    Password icon
                                    Signed in as (Sign out)
                                    You have left! (?) (thinking…)
                                    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                  • Integration with payment system available in Europe

                                    Integration with payment system available in Europe.
                                    I'm currently using Izettle app and it makes tkaing payments very painful.

                                    I was contacting Izettle and they confirmed that they have API to make integration. They are available in: Brazil, Denmark, Finland, France, Germany, UK Great Britain, Italy, Mexico, Norway, Spain, Sweden, Netherlands

                                    Check on Izettle.com

                                    There is also one more system called Sumup (sumup.com)
                                    They also have ready API to connect: developer.sumup.com/rest-api

                                    They are available in: Austria, Belgium, Brazil, Bulgaria, Chile, Cyprus, Chech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Norway, Poland, Portugal, Slovakia,…

                                    12 votes
                                    Vote
                                    Sign in
                                    Check!
                                    (thinking…)
                                    Reset
                                    or sign in with
                                    • facebook
                                    • google
                                      Password icon
                                      Signed in as (Sign out)
                                      You have left! (?) (thinking…)
                                      3 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                    • arelamson@gmail.com

                                      Integration with payment system available in Europe.
                                      I'm currently using Izettle app and it makes tkaing payments very painful.

                                      I was contacting Izettle and they confirmed that they have API to make integration. They are available in: Brazil, Denmark, Finland, France, Germany, UK Great Britain, Italy, Mexico, Norway, Spain, Sweden, Netherlands

                                      Check on Izettle.com

                                      There is also one more system called Sumup (sumup.com)
                                      They also have ready API to connect: developer.sumup.com/rest-api

                                      They are available in: Austria, Belgium, Brazil, Bulgaria, Chile, Cyprus, Chech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Norway, Poland, Portugal, Slovakia,…

                                      6 votes
                                      Vote
                                      Sign in
                                      Check!
                                      (thinking…)
                                      Reset
                                      or sign in with
                                      • facebook
                                      • google
                                        Password icon
                                        Signed in as (Sign out)
                                        You have left! (?) (thinking…)
                                        0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                      • Pending Ticket Charges

                                        Would it be possible to display the Pending Ticket Charges on estimation page, same as its display on invoice page? because any previous pending ticket chargers would need to be added to estimate for customer approval. spacially business customer issuing PO as per to the Estimation and we can issue invoice reference to customer PO.

                                        So, any pending charges must need to be included in estimate before it goes to Invoice.therefor kindly add this option to estimate page same as in invoice page.

                                        2 votes
                                        Vote
                                        Sign in
                                        Check!
                                        (thinking…)
                                        Reset
                                        or sign in with
                                        • facebook
                                        • google
                                          Password icon
                                          Signed in as (Sign out)
                                          You have left! (?) (thinking…)
                                          0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                        • Start/stop timers from the new Active Timers page

                                          This would immediately save a lot of time for me. Managing timers for multiple tickets at once in the shop is a slog, and I'd love to do it from one page.

                                          It would also simplify the process for site visits, since I could keep that one page open in a tab on my phone. Opening the individual ticket page can take multiple minutes in areas with bad phone service.

                                          0 votes
                                          Vote
                                          Sign in
                                          Check!
                                          (thinking…)
                                          Reset
                                          or sign in with
                                          • facebook
                                          • google
                                            Password icon
                                            Signed in as (Sign out)
                                            You have left! (?) (thinking…)
                                            0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                          ← Previous 1 3 4 5 153 154
                                          • Don't see your idea?

                                          General

                                          Feedback and Knowledge Base