General

  1. General feeling of submitting ideas to Repairshopr

    I would just like to ask fellow users of Repairshopr how they feel about the level of support and feedback given to them in relation to submitting ideas

    My experience is that it seems we generally ignored in relation to submitting ideas as 90% of the posts go unanswered from staff which is unfortunate and kind of makes the idea of having this functionality seem questionable when all we are doing is trying to help make a better product and experience.

    3 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  2. Include UPC code on pending order report

    Would be helpful for the UPC code was included on the pending order report. Would be an easy reference for knowing exactly which item to reorder without having to click to look up the UPC code.

    0 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  3. appointment duration

    Now that appointments have to have a start and end date and time, is it possible to set a default start time and/or default duration?

    For example, almost all of our appointments are 7am starts. And they are also almost always 8 hour shifts. So, could a preference be created that appointments default to a set time (in our case 7am) and run for a default length of time (in our case 8 hours)?

    9 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    3 comments  ·  Flag idea as inappropriate…  ·  Admin →
  4. On worksheets move the finalize button

    You go down the list checking stuff off and then have to go back to the top to finalize it. Makes more sense to have it at the bottom.

    1 vote
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  5. Show customer popup notes when sourcing ticket or invoice with customer name

    We use the "Pop Up Note" field in customer records for various reasons - special billing situations, customers we no longer can/want to deal with for various reasons, etc.

    This is only useful when the customer record itself is loaded because that is the only time it shows up. We have technicians who create tickets and invoices all day without specifically going into the customer record, so if there is a special message, whether it's something like "Apply 10% discount to all services" or "Do not provide further services to this customer" they would never see that and it can…

    0 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  6. Add "Class" and "Location" Field to RepairShopr to Match QuickBooks Online

    QuickBooks Online has added a feature where customers can classify transactions by "Class" OR "Location," however, currently Repair Shopr's integration with QBO will only forward the RS "Location" to the QBO "Class."

    It would be incredibly helpful if RepairShopr had both of these fields (Location and Class) and allowed them to integrate with the QBO fields (Location and Class), as many customers have multiple locations, and different classes (such as business clients versus residential ones, or managed IT versus break/fix).

    3 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  7. add to the saved filters, the ability to filter tickets by customer name

    When i use the saved ticket searches, it would be nice if I could specify what search field to use when deciding to execute the search. Essentially, I'd like to be able to filter all active tickets by customer or group of customers, by name. As it is now, it looks like it just searches all fields. However, it could easily filter a customer that is undesired if the customer has a common word as their name. Thanks!

    3 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  8. Purchase Orders to Other Emails/Contacts

    When a purchase order is created and emailed, it is automatically sent to the main contact for that vendor. As the email address is for the Accounts department (Linked to xero) of that vendor we need a way of selecting a different contact for the vendor to receive purchase orders.

    3 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  9. Bulk SMS per Customer Catagory

    Hi, we recently started a WISP leg within our tech business and I would love a feature where I am able to send bulk SMSes out to all my WISP customer only for repairs, maintenance and downtime. Is this already possible or perhaps something you can add? Thanks!

    1 vote
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  10. The Ability to Separate the emailing of invoices from the main company contact

    It would be great if we could exclude the main company contact with in the client from having to get all the invoices as well. (basically nice to have the ability to email invoices to certin accounts people only and not have to have the main contact receiving them as well)

    1 vote
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  11. Custom email sender for each module (Service, Invoice, Estimates)

    Currently all email communication from RS comes from the same mailbox which means that a client responding to an invoice, estimate or a service ticket will get their response dumped into the service desk.
    My suggestion is that each module have a customization setting to allow a different sender address. For example, I may provide accounting@mycompany.com for invoices, Sales@mycompany.com for estimates and support@mycompany.com for service.

    A more advanced suggestion would be to have the option to send email as the logged in user. So I could send the estimate as from me@mycompany.com or from the global setup for sales. (…

    3 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  12. Rest API Endpoint for Reports

    My management wants to have an automated scoreboard for how many products of a certain category someone sells for bonuses. To accomplish this I would like to make a program that pulls this data through the Rest API. Could you expose the reports data source in the Rest API so we could manage this data?

    3 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  13. Marking items as sold from Inventory

    I sell refurbished laptops so they get put into the refurbish workflow and after the repair is complete they are moved back to stock or inventory if you will. So other than disabling the item after it has sold, is there a way to keep it but have it marked as sold so I can track my sales?

    1 vote
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  14. Ticket status triggers label to be printer automatically

    set up an automation that will automatically trigger a ticket label to print once the ticket is set to a specific status.

    1 vote
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  15. Double click blank space on Calendar to initiate a new ticket setup which will...

    Double click blank space on Calendar to initiate a new appointment setup which will give an option to create a new ticket tied to a customer (and fill out he appointment data for the slot that was just clicked) OR just enter some info (not tied to a customer)

    3 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  16. Making updates/notifications obvious on each ticket in tickets module

    Summary:
    Putting some sort of notification flag on tickets on the tickets module would be nice.

    So, maybe if there's a ticket that has a notification sitting in my repairshopr notifications inbox, then that ticket also has a flag / notification of some sort making it stand out in the tickets module.

    And then to have the option where viewing this ticket and/or acknowledging the notification on the ticket (from my account), would get rid of the notification in my Repairshopr notifications inbox.

    Details:

    For instance, if someone else adds an update or changes a custom field (is this a…

    3 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  17. Sync Customer to Toggl

    When RepairShopr creates a new project in Toggl, it includes the ticket number and customer name in the project name, but leaves the Toggl Client field unpopulated, which means you can't run reports by customer in Toggle. It would be great if the Client field in Toggle was populated with the Customer field from RepairShopr (and a new customer created if necessary), and optionally, if the project name in Toggl included the Subject from the RepairShopr ticket rather than the customer name.

    1 vote
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  18. Widget Colors

    I would want the ability to change the colors of the booking calendar and ticket widget to match the website its embedded in.
    Or make it possible to add or edit the css code for the widgets

    3 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  19. would like to email stock list to trade contacts

    would like to email stock list to trade contacts.of all the items we have for sale

    1 vote
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  20. Add a quick close feature in leads.

    We have a lot of informational alerts coming into our leads (Via our support email) We want to retain these alerts for historical purposes, however it can become tedious to create a call out of the lead then mark the call as resolved.

    1 vote
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
← Previous 1 3 4 5 162 163
  • Don't see your idea?

General

Categories

Feedback and Knowledge Base