General

  1. Project Management

    I was wondering if you were looking at adding a project management section for the software? Ideally I'm looking for something that I can keep track of all my larger jobs, the status I'm at with them, equipment used and possibly a timeline.

    84 votes
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    under review  ·  9 comments  ·  Flag idea as inappropriate…  ·  Admin →
  2. QuoteWerks integration

    We currently use QuoteWerks and there addon QuoteValet for our quoting system. Just thought I make a suggestion on some kind of integration.

    Some info on there SDK. http://quotewerks.com/sdk.asp

    Something simple like the quotes are pushed from QW to RS like they do for Autotask and other CRM/PSA's. No photos or anything fancy QW does that just need the basic quote info to beadded to the quotes/Estimates in RS. I hope I'm making since.

    81 votes
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    under review  ·  11 comments  ·  Flag idea as inappropriate…  ·  Admin →
  3. Survey system for RepairShopr, integrated with customer tickets

    Include functionality similar to MarketR where a customer receives an automated email response after a ticket has been closed, asking them to rate the company/tech, using custom fields. This would be a nice way to gauge customer satisfaction and can be kept as simple as possible. The survey will be tied to the customer and / or ticket for later review, and reporting module could be incorporated.

    80 votes
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    31 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Hey there -

    Can you just sign up for a free surveymonkey account and put the link in a Marketr campaign?

    My feeling is this already works, and we probably don’t need to build anything

  4. Allow Email's Subject Customization

    It would be great to change the default email's subject. Specialy for non English speakers like us that are trying to translate every customer side aspect of the app. Subjects like: Estimate Attached (emsg# 73550) confuse people that doesn't speak English.

    Thank you,
    Miguel

    78 votes
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    under review  ·  20 comments  ·  Flag idea as inappropriate…  ·  Admin →
  5. Add integration with 3uTools

    3uTools - http://www.3u.com/

    This is a free tool that lets you instantly pull information from an iOS device without having to manually enter in the information yourself. It is very helpful in getting information like serial numbers that can be hard to see and find, and would be helpful to speed up the intake process for iOS devices.

    73 votes
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    7 comments  ·  Flag idea as inappropriate…  ·  Admin →
  6. Google Drive integration as alternative to Dropbox

    Ive always been curious why Google Drive integration isn't offered in the same way that Dropbox is.
    Google drive is so much more functional and integrates with all of Googles other products.
    Is it not possible?

    73 votes
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    8 comments  ·  Flag idea as inappropriate…  ·  Admin →
  7. Atera Integration

    It would be awesome to be able to integrate RepairShopr with Atera. We are looking to switch from MaxFocus/Logicnow/SolarWinds to Atera. Seems much smoother and robust. Just option to push invoices and assets from there into RepairShopr would be a great start. They do already offeran open API.

    72 votes
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    13 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Hi folks!

    Wanted to respond here and let you know that since this integration was requested, we launched Syncro!

    Syncro takes all the PSA functionality you like in RepairShopr, combines it with a built-in and robust RMM, and adds more MSP specific functionality on top. So you no longer need to integrate RepairShopr with another RMM, because it’s built right in to Syncro.

    You can check Syncro out at https://syncromsp.com/?campID=uvat

    If you’re interested in switching, we can migrate your RepairShopr data to a new Syncro account. Just ask our support team for more info :)

    Let me know if you have any questions,

    Troy

  8. Add WholeCellParts.com vendor catalog.

    Add WholeCellParts.com vendor catalog. Great vendor for quality parts with quick shipping and great customer service.

    71 votes
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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  9. Online Reviews - Automatic

    I am finishing up a customization to automatically collect customer feedback when job is completed, and convert a substantial % into positive and authentic online Reviews. This would tie into Google, Yelp, Facebook, and other review sites. Positive customer comments would also appear automatically on the website.

    I will keep you updated.

    70 votes
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    15 comments  ·  Flag idea as inappropriate…  ·  Admin →
  10. Ticket Comment Area REVAMP - Seriously time for WYSIWYG - WE NEED THIS

    This is an essential update to RS. This seems to be common among helpdesk systems. Let's get RS on the same page~

    Updates that would be awesome...

    1. Ability to CC other emails from the helpdesk easily. CC'd email replies are inserted into the ticket when replied just like a normal reply. Similar to the revamp in the Leads response window.

    2. Combine the hidden and public comment boxes. Add a checkbox to make the comment hidden when needed. WAY BETTER.

    3. Allow for WYSIWYG functions such as text formatting, table insertion, hyperlinks, etc...

    4. Ability to insert a company signature based on user…

    68 votes
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    21 comments  ·  Flag idea as inappropriate…  ·  Admin →

    This is totally a no-brainer, except, there are tons of implications. If we allow some HTML, what is the subset? Most of the formatting stuff? colors?

    Once colors and sizing is allowed, does that carry through to the mobile view, to the template system?

    It would take 5 minutes to put a wysiwyg on the ticket comment – but much much more consideration to do it really well in all the places ticket comments show up.

    Keep voting and commenting..

  11. project management - Upcoming Jobs

    I really would like to see some sort of Project Management... I need something for all the TO DO or upcoming jobs. Mabe like a job board that Field techs can pick from when they have a down time to work on projects or jobs. I keep having a hard time managing all the TO DOs out there. Stuff that really doesn't need a ticket until we go to do it..

    67 votes
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    under review  ·  14 comments  ·  Flag idea as inappropriate…  ·  Admin →
  12. Prepay hours usage report for customers

    My business customers are constantly requesting the ability to view a report that shows how their prepay hours were applied.

    Bare minimum info to include:
    Date
    Invoice number
    Hours added or subtracted to account (and a running balance maybe?)

    All of this data is available but in fragmented parts and it is not available to be seen or sent to the customer in a report form. Currently I have to compile all the data from individual invoices manually into a spreadsheet. Please help.

    Date, Invoice #, Hours used (or added), running total

    65 votes
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    under review  ·  11 comments  ·  Flag idea as inappropriate…  ·  Admin →
  13. Be able to mark up a part or line item by a specific %

    I so badly want to be able to select my line item of 'Parts for Customers', enter the cost of what we paid, and then enter the % of what I want the mark up to be.

    Almost every piece of hardware we order for our customers is unique and custom. We have zero fixed costs as our prices change daily.

    Need an easy way to mark up parts without busting out the calculator.

    This should be a very easy addition! Please add it.

    61 votes
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    7 comments  ·  Flag idea as inappropriate…  ·  Admin →
  14. give the option for tax-exclusive pricing as default

    As a purely business-to-business service company in the UK, we only ever refer to ex-VAT prices. Having to remember to put inclusive pricing on Estimates and in Inventory is making life really difficult. Could we get an option to choose how we enter our pricing?

    60 votes
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    12 comments  ·  Flag idea as inappropriate…  ·  Admin →
  15. Allow us to change a note type after it is entered, public to private and vice-versa

    As the title says, it would be REALLY helpful to be able to change a note's type after it is entered from private to public and back. Right now, we have to delete the note and recreate it which is time-consuming, but if other notes have been entered then it is out of order and confusing.

    Along with this, it would be VERY helpful to be able to edit a note too. I understand that there are security concerns about other techs editing another's note, but this could be easily mitigated through a permissions system that only allows a person…

    59 votes
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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  16. Invoice Finalize

    It would be super helpful if we could have a "Finalize" button for invoices. Sometimes we have an invoice started and a client will login to the portal and see it and cut a check before we even emailed it to them. This is causing many frustrations for our clients, and in return our employees. If there was a way to finalize the invoice once it is completed, this will eliminate many headaches so that the employees cannot adjust a finalized invoice. (Very similar to the "worksheet" finalize process)

    58 votes
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    17 comments  ·  Flag idea as inappropriate…  ·  Admin →
  17. Call log / call back

    We have several techs with different duties. It would be great to add a call back log. Right now we have the in shop ppl email each tech when they need to call someone back. It would be awesome to be able to put the calls into RS and be able to mark them called back or maybe convert the call info to a ticket. I was thinking the lead section would be able to do this with a little adjustment. Or do a call log button. It would also be good if you could assign the call back to…

    56 votes
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    under review  ·  12 comments  ·  Flag idea as inappropriate…  ·  Admin →
  18. Define available hours for business and technicians

    We have different business hours during the week and on week-ends. And I have many part-time technicians that take appointments at various times depending on their availability. It would be ideal if I can define my normal business hours and normal work hours for my technicians during which appointments can be schedule in the field.

    On the schedule, unavailable hours would be blocked (grayed out).

    I know I can somewhat simulate this today using Google Calendar and two-way synch. But it would be best if this can be accomplished right within RepairShopr.

    56 votes
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    10 comments  ·  Flag idea as inappropriate…  ·  Admin →

    We do plan to do this eventually, it is pretty far down our list at the moment. Maybe if it gets closer to 50 votes it could happen in a few months.

    Keep voting!

  19. AutoPrintr for Mac

    Please make AutoPrintr work on the Mac. We have an entirely Mac-based shop and now that Google Cloud Print is being discontinued our only option is to manually print PDFs for everything which is very time consuming and severely disrupting to our workflow.

    55 votes
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    41 comments  ·  Flag idea as inappropriate…  ·  Admin →
  20. Mobile App Feature Request

    1) Any Printed Ticket/Invoice/Customer Purchase #/Refurb Invoice (that should be a thing) needs to have a barcode.
    2) Open up Repairshopr Mobile App (ios or android)
    3) Click a 'barcode icon' within the app to open up a quick scanner
    4) Scan the work order to instantly pull up that ticket (customer purchase, refurb, work order, et. al.)
    5) On mobile app be able to take photos of the device you are working on to quickly add them to a ticket

    This should take less than 20 seconds total.

    54 votes
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    planned  ·  7 comments  ·  Flag idea as inappropriate…  ·  Admin →
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