General
3766 results found
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SCHEDULES: Automated Templates from Invoicing “Recurring” Items
Every single time we ring up a line item for a recurring service, we have to manually create the schedule, recurrence date, fill in a title, set billing settings, etc. This could be fully automated and generate schedules simply from an invoice having said line item added.
Otherwise, maybe a button to quickly deploy new schedules from a set of templates we can create in advance? The number of clicks we have to repeatedly do, day in and day out, is insane. Some recurring services have required us to manually set them up (with sometimes human error) more than 1000…
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New Ticket email template
The new email ticket template is great but it would be even better if we could turn it on for all new tickets that are generated. Not just Technician generated on a customers behalf.
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purchase order percentage markup tool
We would like to be able to add the Percentage Markup Tool to the PO Module in the Manual Add item.
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New Email template
A email template specifically for when a customer submits a ticket on the embedded website widget
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Ability to re-order my list of automations
I would like to be able to re-order my list of ticket automations.
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custom widget
The custom web widget is a great Repairshopr feature but it lacks the ability to send a customer a custom email when a ticket is created using the widget. Please add !!!!!
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Security Changing Product Cost
Perhaps there is a misunderstanding regarding edit products and view costs. If I select only view product costs, staff are unable to see look up product details nor see costs UNLESS Global Admin is turned on and with this turned on, they are able to "edit" costs. My understanding that Global Admin gives full access and ignores all security settings. Currently there is no way to monitor changes to product costs if all salespeople are global admin. Isn't security for situations like this. So if you could clarify how we can give salesman security levels where they can look up…
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possible issue
More than likely their hosted checkout password for Worldpay is incorrect and may need an update. Have you gone to the app card to test the credentials? Admin > App Center > Worldpay. Then push the little blue "test" button.
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Pending Ticket Charges Parts Details on Report
Data would be more meaningful it the details of the pending ticket charges included the list of parts and not just the value. Especially beneficial when counting inventory. To have a report of items that have been added to tickets and no longer available for sale.
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I would like to be able to add worksheets to inventory items then have customizable item templates.
Could make custom worksheets for example when I want to sell a computer.
I can make a worksheet that lets me input OS, RAM, HDD size, GPU, PSU, etc etc.
Then make customizable inventory item templates just like we have for tickets, intake, outtake, invoices, etc.
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timeclock
it would be nice if time clock had a check mark box of if you've paid employee for the time they worked to keep better records
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Deposits as a Payment Type
The current implementation of Deposits feels like it's not really a complete solution.
Customers often find themselves confused on any invoice that contains a deposit, because the totals reflected at the bottom don't actually give them any indication as to how much they have actually paid.
For our workflow, we collect deposits all the way through a ticket / repair continuum, and present our customers with a final receipt that summarizes all charges processed.
It would be nice for the "Total" at the bottom to reflect everything they paid, with Deposits from that ticket automatically applied so that it then…
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Create a robust ticketing system for refurbs
Hello everyone. I would like to suggest a more robust refurb section. Something similar to the current ticketing system when creating repairs. Things I would love to see in in it:
Referb Ticket page and refurb ticket labels
Worksheets
Status and updates
Optional custom sections for more details as needed
Have worksheets be printable with large ticket.0 votes -
Match inbound call contact to ticket
We are using the inbound call tracking system, which is great! I like that it adds a notice that the customer called, but if you have multiple tickets open with the customer, it doesn't track it very well. I would suggest that you match the customer Contact when the call comes in, and assign it to any open tickets with that contact assigned.
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Email ticket commands to update/close the tickets
It would be great if we could send an email/fwd to repairshopr with special commands that can manipulate the ticket. A few of the last PSA's we came from had this and it was a very helpful feature.
I.e
CMD Time 0.50 add half hour
CMD Status "Waiting for customer"
CMD Assign "Rob@domain.com"
CMD Note "Ran maintenance scripts and rebooted"
CMD Status resolved0 votes -
Worldpay Stored Payment Renewal
We can't be alone in having clients calling in concerned about WorldPay's $0.01 credential renewal.
While it's possible to explain it, some clients don't understand and direct their frustration at us.
When this credential renewal goes through on a cancelled/expired card, it triggers the financial instutition's fraud protection. We've had clients have their cards cancelled and replaced because of this.It is baffling is that Worldpay will try to renew the credential for cards that are expired - we already put in the expiration date into a text field when the card is stored. The information is there that the…
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Clone button for warranty templates
I'd like to see a clone button for things such as warranty templates like inventory has.
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Highlight discrepancies when you automatch leads to customers
With mail-in customers, it's critical that we capture their address properly. I love that RepairShopr matches leads to the most likely customer, but it's not perfect and having to compare the address the customer entered with what we have on file for every lead really adds up. Sometimes the difference is huge, but other times we've had customers move down the block and the street number, or even apt number, are all that have changed. It would be a big help if you could make anything that isn't the same between the two sets of information show up as red,…
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I would love the ability to have SMS and/or Email for different benchmarks
It would be great to have the option to setup automatic SMS and/or email when customer bench marks are reached... some examples might be...
Customer input required... login into your system and respond
Estimate competed
Repairs Beginning
Repair on Hold, Need Customer Input
Repair on Hold awaiting specialty parts..Each industry would have their own needs but the whole idea here is more automation when a ticket is updated.
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How to resolve the Quickbooks error 15227
QuickBooks Error 15227 occurs when the system crashes or when another program is running concurrently with QB installation. As a result, it can have a significant impact on the overall performance of the software, leaving users extremely frustrated. Let's look at what you can do to resolve QuickBooks update error 15227. However, before beginning the repair process, it is critical to understand the underlying causes of the problem. read here : https://mamafishsaves.com/quickbooks-error-404/
1 vote
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